susanfog

Q: My phone showing calls from another phone on my account.

I have an iPhone 5.  There are four other phones on my account.  Phone calls from one of the phones (iPhone 6) are showing on my call log.  Today (for the first time) I even got a notification on my lock screen that I had 3 missed calls from someone actually calling the other phone.  (It did not actually ring my phone or leave an entry in my call history this one time!)


I checked settings to make sure I had not selected this other phone number, but that particular phone number did not even appear on the list!  That one phone is the only one leaving records of its calls in my call history.  Since it is the only phone not listed under the iMessage setting "You can be reached by iMessage at...", I feel like this might be a possible connection to the problem.


Any ideas?  Thanks!

iPhone 5, iOS 7.1.2

Posted on May 26, 2015 1:40 PM

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Q: My phone showing calls from another phone on my account.

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  • by KiltedTim,

    KiltedTim KiltedTim May 26, 2015 1:59 PM in response to susanfog
    Level 9 (55,547 points)
    Mac OS X
    May 26, 2015 1:59 PM in response to susanfog

    Stop sharing an iCloud account with multiple users.

  • by susanfog,

    susanfog susanfog May 26, 2015 2:03 PM in response to KiltedTim
    Level 1 (2 points)
    May 26, 2015 2:03 PM in response to KiltedTim

    We are sharing an Apple ID.  If it were not supposed to be used this way, Find My iPhone would not work.

  • by KiltedTim,

    KiltedTim KiltedTim May 26, 2015 2:14 PM in response to susanfog
    Level 9 (55,547 points)
    Mac OS X
    May 26, 2015 2:14 PM in response to susanfog

    That's right. It wouldn't work. You should be using Find my friends if you want to locate someone else, not setting up their phone with your iCloud account for Find my iPhone.

     

    iCloud accounts are NOT meant to be shared. It is behaving exactly the way it should when the same account is used on multiple devices.

  • by susanfog,

    susanfog susanfog May 26, 2015 2:28 PM in response to KiltedTim
    Level 1 (2 points)
    May 26, 2015 2:28 PM in response to KiltedTim

    You can share an Apple ID without sharing iCloud (only one user is using iCloud so we are NOT sharing iCloud).

  • by KiltedTim,

    KiltedTim KiltedTim May 26, 2015 2:47 PM in response to susanfog
    Level 9 (55,547 points)
    Mac OS X
    May 26, 2015 2:47 PM in response to susanfog

    If you have it set up so that you can use Find my iPhone from a single Apple ID to locate any of them then you ARE sharing an iCloud account. Don't do that.

  • by susanfog,

    susanfog susanfog May 26, 2015 3:17 PM in response to KiltedTim
    Level 1 (2 points)
    May 26, 2015 3:17 PM in response to KiltedTim

    Just curious:  Suppose, as you say, Find my iPhone was meant to be used on only one device, say my iPhone.   I would never need to locate that phone when I'm sitting there holding it.  If I lost the phone, the only recourse at that point is to use a different device to locate it.  Therefore, there would never be a logical reason to have Find My iPhone installed on a phone.  So why would anyone design it as such?

     

    P.S.  Our family of 5 has had all phones, iPads and Mac under one Apple ID for years, (extremely convenient) and never had a problem until this phone call.  Therefore, if it is suddenly behaving as it was designed, has it been not operating as designed all these years until today?

  • by KiltedTim,

    KiltedTim KiltedTim May 26, 2015 3:41 PM in response to susanfog
    Level 9 (55,547 points)
    Mac OS X
    May 26, 2015 3:41 PM in response to susanfog

    Find my iPhone is meant to be used by one person. Not necessarily on a single device. Setting up the Find my iPhone service on another device does not in any way facilitate being able to locate your phone from that other device. You must authenticate using the account set up on the target device from within the Find my iPhone app (or from within a web browser on a computer). It does not reference the account set up on the device you're using to do the locating. Setting up the same iCloud account with Find my iPhone on multiple devices doesn't buy you anything at all except to confuse things by cross contamination of data, as you're experiencing now. Syncing call logs, etc. is an enhancement related to the Continuity features of iOS 8.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch May 26, 2015 4:16 PM in response to susanfog
    Level 8 (37,982 points)
    Mac OS X
    May 26, 2015 4:16 PM in response to susanfog

    There's some confusion here. Find my iPhone is an intrinsic function of iOS. It does not require an app. The app is used to find an iOS device that is not the one it is installed on. In fact, you don't have to install the app at all. You can track an iPhone by logging in to https://icloud.com/find from any computer using the Apple ID that the phone is linked to. The app, if you have it, can also be used by logging in to the app using the Apple ID of the lost phone; it does not have to be the same as the Apple ID of the phone it is installed on.

     

    As to your other problem:

     

    This is a feature called "continuity." You can answer either phone from the other. If you don't want it go to Settings/FaceTime on each phone, turn it on if it is off, then turn off iPhone Cellular Calls. You can then leave FaceTime on or turn it off, as you desire.

     

    For iMessages, you will have to go into Settings/Messages on each device and choose a different contact ID and sender ID.

     

    This will work if you share an Apple ID, but it is better to get different Apple IDs, and group them using Family Sharing: Family Sharing - Apple Support which also supports Find my iPhone for all of the devices under the sharing plan.

  • by hopiefromsc,Helpful

    hopiefromsc hopiefromsc May 26, 2015 5:22 PM in response to susanfog
    Level 1 (5 points)
    May 26, 2015 5:22 PM in response to susanfog

    Susanfog,

     

    A new feature was added on the last update. Simply go to settings - general - handoff and suggestions - turn off. You must do this on all the devices linked to your id. Like you, I have 3 devices linked to the same appleid for Find My IPhone purposes and had no problem until this feature was added. thus will fix the issue unlike previous responses about linking ids.

  • by Deybon,

    Deybon Deybon May 26, 2015 5:30 PM in response to susanfog
    Level 1 (0 points)
    May 26, 2015 5:30 PM in response to susanfog

    This is all about iCloud, you must have it set up so you share everything with the people on your plan. Change your settings to stop that.

  • by susanfog,

    susanfog susanfog May 26, 2015 5:58 PM in response to Lawrence Finch
    Level 1 (2 points)
    May 26, 2015 5:58 PM in response to Lawrence Finch

    There's not really confusion; I've been using Find My iPhone this exact way for years and had one very odd occurrence.   I know it's part of iOS, etc.  I was having more of a conversation with the previous helper about whether or not the phone was designed to work like he said or not....the logic of it, as it were.  I know you can use other devices to find it.....geez.

     

    I really don't want 11 different Apple ID's in one family.  

  • by susanfog,

    susanfog susanfog May 26, 2015 6:00 PM in response to Deybon
    Level 1 (2 points)
    May 26, 2015 6:00 PM in response to Deybon

    No, that's not the problem.  We've been operating like this with 11 different apple devices and one Apple ID for years and years; no problem.  Then today a weird thing happened.  Thanks anyway.

  • by susanfog,Solvedanswer

    susanfog susanfog May 26, 2015 6:04 PM in response to hopiefromsc
    Level 1 (2 points)
    May 26, 2015 6:04 PM in response to hopiefromsc

    You are probably correct about Handoff.  I will give that a try.  Thanks!

  • by Chrisalc,Helpful

    Chrisalc Chrisalc May 26, 2015 8:30 PM in response to susanfog
    Level 1 (5 points)
    May 26, 2015 8:30 PM in response to susanfog

    Susanfog,

     

    I use and share one ID as you do... I've done it for years.  I also have about 10 devices with the same ID.  It works for me. 

     

    I noticed the same thing with my iPhone yesterday, reflecting other device's recent call list within my Account.  Let me know if the Handoff feature fixed your issue.  I wonder if this occurred because the other device has the Handoff feature ON.  

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