You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

susanfog Author

Level 1

62 points

My phone showing calls from another phone on my account.

I have an iPhone 5. There are four other phones on my account. Phone calls from one of the phones (iPhone 6) are showing on my call log. Today (for the first time) I even got a notification on my lock screen that I had 3 missed calls from someone actually calling the other phone. (It did not actually ring my phone or leave an entry in my call history this one time!)

I checked settings to make sure I had not selected this other phone number, but that particular phone number did not even appear on the list! That one phone is the only one leaving records of its calls in my call history. Since it is the only phone not listed under the iMessage setting "You can be reached by iMessage at...", I feel like this might be a possible connection to the problem.

Any ideas? Thanks!

iPhone 5, iOS 7.1.2

Posted on May 26, 2015 1:40 PM

Top-ranking reply

hopiefromsc

Level 1

5 points

Posted on May 26, 2015 5:22 PM

Susanfog,

A new feature was added on the last update. Simply go to settings - general - handoff and suggestions - turn off. You must do this on all the devices linked to your id. Like you, I have 3 devices linked to the same appleid for Find My IPhone purposes and had no problem until this feature was added. thus will fix the issue unlike previous responses about linking ids.

View in context

91 replies

susanfog Author

Level 1

62 points

May 28, 2015 1:44 PM in response to Chrisalc

Chrisalc,

Turning off Handoff on my phone and the "offending" phone seems to have fixed the problem. Here are some characteristics that I noticed with the problem:

My phone had been logging unnoticed the offending phone's calls for as long as the recent call log keeps a record ( a month or so). After turning off Handoff, my phone is no longer logging calls from the other phone, so this is why I consider it fixed.

Only once did I actually receive a call notification--3 missed calls appeared on my lock screen, though my phone never rang and there was no entry of a call received in my call log, nor of a call made in the caller's log. It seems there was no actual call to me, just a notification. The actual missed calls were made to the offending phone.

The offending phone does not appear in the list found at "Settings>Messages>Send and Receive>You Can Be Reached By IMessage at." Our other 4 phones are listed, and only my phone is checked for myself. I have no idea why the offending phone is not on the list, but I have a feeling that is is connected to this problem. I have no idea how to get it back on the list.

I don't think I will miss Handoff. I have actually never noticed it doing anything, anyway.

susanfog Author

Level 1

62 points

Jun 5, 2015 8:39 AM in response to Srwalker155210

Interesting...my problem seems to have been resolved by having both affected phones sign out of "Handoff," which I can think of no reason for having....as it never did anything it was supposed to, to my knowledge, even though I had it on for a long since it came out.

I will definitely try your solution if I see any signs of my problem returning; I think I will hold off so that I can confirm which fix worked.

Thanks!

Jun 8, 2015 7:11 AM in response to KiltedTim

*** do you know whats meant to be or not meant to be. you have the same unhelpful comments on several forums with this issue. why dont you stop commanding people what not to do and find a simple solution to the problem, such as for example logging out of facetime cloud id, which fixes this particular problems in about 2 seconds...

susanfog Author

Level 1

62 points

Jun 8, 2015 9:49 AM in response to KiltedTim

FYI, you can share an Apple ID without sharing an iCloud account. Only one person in my family account backs up with the iCloud because obviously you can't all use one iCloud without mixing the data. It works for us. That was not the issue. Sharing an Apple ID was not the problem. The HANDOFF feature was the problem, and my issue was resolved by turning it off. I never noticed it working as advertised anyway. But, thanks for the input.

susanfog Author

Level 1

62 points

Jun 8, 2015 9:52 AM in response to elchubanibre

How do you log out of the FaceTime cloud id? I'm not sure what that means. And if you do that, can you still receive FaceTime calls? BTW, we resolved this problem by turning off the "Handoff" feature. Thanks!

Builder1

Level 1

23 points

Jun 10, 2015 5:27 PM in response to susanfog

I Am also having this issue. I have a work iPhone and a personal iPhone. Both have always been on the same account and must remain so. Missed work calls are now showing on my personal phone! Not good. I have tried everything suggested in all my searching. Funny thing is, we have 6 iPhones in our household. All on the same iCloud account but for some odd reason only my two phones are sharing a call history list? The settings on all 6 phones are identical and all are updated. the whole reason I have a personal iPhone is to escape work on the weekends so I really want to find a way to stop this. Thanks to all!

susanfog Author

Level 1

62 points

Jun 10, 2015 7:10 PM in response to Builder1

I had the same problem exactly. One phone was a 5 and the other a 6. We turned off the "Handoff" feature on both phones and the problem was solved immediately and has not returned. Still sharing one Apple ID And all is fine.

Jun 10, 2015 7:23 PM in response to susanfog

I just finished a chat with a rep from Apple.... he said that ios 8 was the reason why this is happening.... that recent calls is just another thing that shared accounts will share, and that ios 8 is working the way Apple wants it to. In order to not share recent calls, he suggested to make another account, and then do family sharing.

Not exactly the answer I was hoping for!

susanfog Author

Level 1

62 points

Jun 10, 2015 7:41 PM in response to kathyfrommartintown

Well, I think Handoff was new with iOS8. I am just saying that turning off Handoff (both phones) solved the problem and I am not about to get 11 Apple IDs. Problem is fixed for me, and btw Handoff never did what it said it was going to do anyway.

susanfog Author

Level 1

62 points

Jun 12, 2015 12:02 PM in response to ZuluOo

I'm not sure if the 4s would have Handoff, but you could check if that phone is updated on the IOS version 8. I believe that is when Handoff came out. I never turned off FaceTime since turning off Handoff has fixed the issue.

Builder1

Level 1

23 points

Jun 15, 2015 9:54 AM in response to susanfog

I turned off Handoff on all devices. I'm not sure why, but out of coincidence the problem was gone for a few days but today it is back full force. I have a personal iPhone and a work iPhone. My personal iPhone just started showing my call history form my work iPhone from 4 days ago!

GabiHart

Level 1

0 points

Jun 18, 2015 2:48 PM in response to Builder1

I Have the same issue , I have iphone5 my husband has iPhone 6 and in the last 2 weeks or so , on my phone appears all his calls , or missed calls , I don't know anymore if the missed call is mine or his . We share the same Apple ID for 6 years now , we have iMac , iPad , Mac mini. Iphone 4 and never had an issue, find my phone has the same apple is on all devices , no problem . Until this now . I am not too familiar with whatever apple does , this is getting frustrating . Please help if you find a solution.

Jun 18, 2015 4:33 PM in response to KiltedTim

Yes Kilted Tim, we get it. It's your responsibility to tell everyone exactly how to use their phones. People have been sharing iTunes accounts for years (8 in our case), and this is a recent issue. People have reasons to share their accounts, and it's not up to trolls like you to tell them what to do. If you don't have the intelligence, the knowledge, and the courtesy to tell purple how to solve this recent issue, maybe you should just shut your mouth.

KiltedTim

Level 10

203,698 points

Jun 18, 2015 5:23 PM in response to Srwalker155210

Yes they have. And when features like iMessage came out, they freaked out. Then Continuity and hand off were added, and they freaked out again.

If your foot hurts when you hit it with a hammer, the stop hitting it with a hammer. This is not rocket science. I can't believe the idiocy of people who continue to complain when it's doing exactly what it was designed to do. YOU are the one who refuses to accept reality. STOP SHARING an ID for iCloud and the "problem" is solved. Why is that so difficult for you to grasp?

mdfinx

Level 1

0 points

Jun 22, 2015 10:39 AM in response to susanfog

I am also experiencing this. My wife and I have shared in icloud account for years and now suddenly I see missed calls that are really calls to her. I have phoned those numbers back several times b/c I thought they were for me. How frustrating. I shut off the handoff feature AND shutoff Facetime on both our accounts. Still no luck. I really don't feel like creating a new iCloud account. Would appreciate any other ideas. Thx.

My phone showing calls from another phone on my account.