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My phone showing calls from another phone on my account.

I have an iPhone 5. There are four other phones on my account. Phone calls from one of the phones (iPhone 6) are showing on my call log. Today (for the first time) I even got a notification on my lock screen that I had 3 missed calls from someone actually calling the other phone. (It did not actually ring my phone or leave an entry in my call history this one time!)

I checked settings to make sure I had not selected this other phone number, but that particular phone number did not even appear on the list! That one phone is the only one leaving records of its calls in my call history. Since it is the only phone not listed under the iMessage setting "You can be reached by iMessage at...", I feel like this might be a possible connection to the problem.

Any ideas? Thanks!

iPhone 5, iOS 7.1.2

Posted on May 26, 2015 1:40 PM

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Question marked as Top-ranking reply

Posted on May 26, 2015 5:22 PM

Susanfog,


A new feature was added on the last update. Simply go to settings - general - handoff and suggestions - turn off. You must do this on all the devices linked to your id. Like you, I have 3 devices linked to the same appleid for Find My IPhone purposes and had no problem until this feature was added. thus will fix the issue unlike previous responses about linking ids.

91 replies
Question marked as Top-ranking reply

May 26, 2015 5:22 PM in response to susanfog

Susanfog,


A new feature was added on the last update. Simply go to settings - general - handoff and suggestions - turn off. You must do this on all the devices linked to your id. Like you, I have 3 devices linked to the same appleid for Find My IPhone purposes and had no problem until this feature was added. thus will fix the issue unlike previous responses about linking ids.

May 26, 2015 3:17 PM in response to KiltedTim

Just curious: Suppose, as you say, Find my iPhone was meant to be used on only one device, say my iPhone. I would never need to locate that phone when I'm sitting there holding it. If I lost the phone, the only recourse at that point is to use a different device to locate it. Therefore, there would never be a logical reason to have Find My iPhone installed on a phone. So why would anyone design it as such?


P.S. Our family of 5 has had all phones, iPads and Mac under one Apple ID for years, (extremely convenient) and never had a problem until this phone call. Therefore, if it is suddenly behaving as it was designed, has it been not operating as designed all these years until today?

May 26, 2015 5:58 PM in response to Lawrence Finch

There's not really confusion; I've been using Find My iPhone this exact way for years and had one very odd occurrence. I know it's part of iOS, etc. I was having more of a conversation with the previous helper about whether or not the phone was designed to work like he said or not....the logic of it, as it were. I know you can use other devices to find it.....geez.


I really don't want 11 different Apple ID's in one family.

May 26, 2015 8:30 PM in response to susanfog

Susanfog,


I use and share one ID as you do... I've done it for years. I also have about 10 devices with the same ID. It works for me.


I noticed the same thing with my iPhone yesterday, reflecting other device's recent call list within my Account. Let me know if the Handoff feature fixed your issue. I wonder if this occurred because the other device has the Handoff feature ON.

Aug 16, 2015 8:59 PM in response to susanfog

I have been having the same issue and tried the handoff setting. We have one Apple ID with multiple users (some too young to have their own Apple ID and others not tech savvy enough)


The engineer in me began troubleshooting and realize it only happened when my husband and I were both at home and on WiFi. There is a setting in Settings->Facetime iphone cellular calls. Haven't had a call come through both so far. Fingers crossed this has solved it.


User uploaded file

May 26, 2015 4:16 PM in response to susanfog

There's some confusion here. Find my iPhone is an intrinsic function of iOS. It does not require an app. The app is used to find an iOS device that is not the one it is installed on. In fact, you don't have to install the app at all. You can track an iPhone by logging in to https://icloud.com/find from any computer using the Apple ID that the phone is linked to. The app, if you have it, can also be used by logging in to the app using the Apple ID of the lost phone; it does not have to be the same as the Apple ID of the phone it is installed on.


As to your other problem:


This is a feature called "continuity." You can answer either phone from the other. If you don't want it go to Settings/FaceTime on each phone, turn it on if it is off, then turn off iPhone Cellular Calls. You can then leave FaceTime on or turn it off, as you desire.


For iMessages, you will have to go into Settings/Messages on each device and choose a different contact ID and sender ID.


This will work if you share an Apple ID, but it is better to get different Apple IDs, and group them using Family Sharing: Family Sharing - Apple Support which also supports Find my iPhone for all of the devices under the sharing plan.

Jun 22, 2015 10:30 AM in response to KiltedTim

I knew there that was a 10 device limit when it comes to sharing an iCloud account.

After some searching, I came across this thread, How many devices can use one iCloud account? http://www.idownloadblog.com/2011/08/10/apple-id-limited-10-devices/

Even Apple states you can have up to 10 devices. Manage your associated devices in iTunes - Apple Support


"When you turn on iTunes Match, Family Sharing, or Automatic Downloads, or when you download past purchases on your computer, iPhone, iPad, or iPod touch, that device becomes associated with your Apple ID. You can associate your Apple ID with up to 10 devices, with a maximum of 5 computers at any time. Each computer must also be authorized using the same Apple ID. You don't need to authorize your iPhone, iPad, or iPod touch."

This is the reason why I have always shared my iCloud account with my partner, is because APPLE ALLOW YOU TO DO IT!

We both use an iPhone 5S & 6Plus and use two iPads, 4 devices between the two of us, using the same iCloud account.

We share Apps and both of our phone numbers are registered with Apple for iMessage. It has always worked and we have never had this problem until several weeks ago with the phone numbers appearing on each others device.

So "KiltedTim", unless you can provide a positive reason why people should not to share an AppleID (apart from "if you don't share it will be fixed"), please refrain from commenting. This is a function that many people have been using without issue until recently, and your pointless inane comments do not add value or assist in any way whatsoever.

Thank you.

Jun 24, 2015 7:13 AM in response to susanfog

To answer the general question of why sharing Apple IDs didn't cause issues in the past, but does now: In 8.3 features were added to enhance the use of Apple devices when there is more than one in use. These features depend on the devices sharing an Apple ID. They include the "Continuity" features: Get help using Continuity with iOS 8 and OS X Yosemite. Using Continuity you can make a call using your cell phone from an iPad, a Mac, or another phone if they are connected to the same WiFi network. Likewise, you can receive calls and messages on any of the devices sharing the ID. Apple realized that this would create issues for people sharing an Apple ID who did NOT want these features across different user's devices, so they also created Family Sharing, which allows people with different Apple IDs to continue to share purchases, and also adds a level of parental control that was not there previously.

Oct 15, 2015 1:22 PM in response to tanmail

This is the way it works now, and I agree that it is not optimal. I have not found a way to not share the recent call list between devices that have good reason to share an iCloud ID, such as multiple devices for one person. I have 2 iPhones and 2 iPads, and I WANT to share all of my iCloud drive data among them, because I routinely update Numbers, Pages and Keynote files on whichever device is in my hand at the moment, as well as sharing keychain entries, photos and other data. Personally, sharing the Recent call list doesn't bother me, but I can see that there are situations where you don't want this to happen. There needs to be a way to control this function separately from other data sharing. I haven't found one, so the best I can suggest is to submit feedback, and encourage others who have this need also submit it. http://apple.com/feedback.

May 26, 2015 3:41 PM in response to susanfog

Find my iPhone is meant to be used by one person. Not necessarily on a single device. Setting up the Find my iPhone service on another device does not in any way facilitate being able to locate your phone from that other device. You must authenticate using the account set up on the target device from within the Find my iPhone app (or from within a web browser on a computer). It does not reference the account set up on the device you're using to do the locating. Setting up the same iCloud account with Find my iPhone on multiple devices doesn't buy you anything at all except to confuse things by cross contamination of data, as you're experiencing now. Syncing call logs, etc. is an enhancement related to the Continuity features of iOS 8.

My phone showing calls from another phone on my account.

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