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susanfog Author

Level 1

62 points

My phone showing calls from another phone on my account.

I have an iPhone 5. There are four other phones on my account. Phone calls from one of the phones (iPhone 6) are showing on my call log. Today (for the first time) I even got a notification on my lock screen that I had 3 missed calls from someone actually calling the other phone. (It did not actually ring my phone or leave an entry in my call history this one time!)

I checked settings to make sure I had not selected this other phone number, but that particular phone number did not even appear on the list! That one phone is the only one leaving records of its calls in my call history. Since it is the only phone not listed under the iMessage setting "You can be reached by iMessage at...", I feel like this might be a possible connection to the problem.

Any ideas? Thanks!

iPhone 5, iOS 7.1.2

Posted on May 26, 2015 1:40 PM

Top-ranking reply

hopiefromsc

Level 1

5 points

Posted on May 26, 2015 5:22 PM

Susanfog,

A new feature was added on the last update. Simply go to settings - general - handoff and suggestions - turn off. You must do this on all the devices linked to your id. Like you, I have 3 devices linked to the same appleid for Find My IPhone purposes and had no problem until this feature was added. thus will fix the issue unlike previous responses about linking ids.

View in context

91 replies

Jun 22, 2015 8:19 PM in response to KiltedTim

I Share an account so that I know exactly what music my daughter is downloadin. I don't know how else to do this without taking her phone and looking through it all the time.

All this is beside the point. Everything was fine until recently. Something changed and it needs to be fixed. I have tried every reasonable suggestion found here. Nothing works. If I need seperate accounts, I'll go back to a device where I don't need iTunes. I don't think I should have to buy the same song or movie 3 times if I own three devices.

susanfog Author

Level 1

62 points

Jun 23, 2015 11:00 AM in response to Airspeed1

If sharing/monitoring music is your issue, you might try Family Sharing. You can have separate accounts, and up to 6 people can share music, iBooks and App Store, with one credit card set up to pay. You can set it up so your child has to get your approval each time before they can make any purchases. If that is your main issue, that might be the way to go.

susanfog Author

Level 1

62 points

Jun 23, 2015 11:06 AM in response to mdfinx

I wish I could help you, but turning off Handoff on both phones worked for me, and the problem has not reoccured. I did not turn off FaceTime. You probably already checked this, but in settings>iMessage, make sure that each phone has only the phone numbers and emails checked for the user of that device. Sometimes when I update my phone, it automatically checks the phone numbers of every user on my Apple ID, so I have to uncheck them. Good luck....I assume apple support wasn't able to help.....maybe they don't like to admit big problems.

GabiHart

Level 1

0 points

Jun 23, 2015 11:50 PM in response to susanfog

Turning off Handoff didn't help in my case, I turned off iCloud drice on my devise and that stopped the issue, I don't understand why, because we have been using the same Apple ID and cloud for long time and everything was fine .

Jun 24, 2015 8:29 AM in response to Lawrence Finch

Hey look, another unhelpful high level poster harping on using different apple id's...I'm shocked!

That is not a valid answer Lawrence. It has nothing to do with 8.3...this started happening blindly on May 26. A similar thread has over 100 people having this issue with other users like you offering the same useless suggestion.....

How you guys don't get banned is beyond me. If there was a "this user is unhelpful" button, you'd get plenty of pushes.

MarkN1

Level 1

4 points

Jul 24, 2015 2:22 PM in response to EvgenyKissel

Have tried that but to no avail. Also turned off handoff and Facebook. What is so strange is that the problem is only in one direction - my wife sees my call list but I don't see hers. That indicates it's a setting and not an intended feature. It just DOESN'T work!!!!!

Aug 7, 2015 12:26 AM in response to Chrisalc

Hi Susan, i have a same problem like you. If you turn off hand of and suggestion, your all both phone will be ringing at the same time. The correct one is turn of iphone cellular call in your face time.

Fore54ss

Level 1

0 points

Aug 25, 2015 2:48 PM in response to KiltedTim

MY devices...MY account. Apple set it up for me, when I added kids to plan. They don't use iCloud for anything. I use it to find their devices/them. That is what find my iPhone was designed for. To find devices I own, regardless of who is using them.

Builder1

Level 1

23 points

Aug 25, 2015 3:04 PM in response to Builder1

I carry two iPhones, one for work and one for personal use. They are on the same iCloud account. As I mentioned in previous posts I have the same problem... Work calls showing on my personal phone and vise versa. I had no choice but to turn off iCloud on my work iPhone. That was the only way to stop it. Its a shame because that set up it worked great for years. Now, I might as well get a Galaxy work phone and have one of each since I can't have the two iPhones on the same account anymore.

Now if I loose my work iPhone, I cannot even use find my iPhone to find it because I must keep iCloud off. 😟

DJCJR

Level 1

0 points

Sep 7, 2015 9:28 AM in response to susanfog

Need to turn off "Share my location from this phone" under iCloud, Advanced - this only effects find my friends and geotagging of messages - you can still see everything in Find my iPhone. You can also stay logged in to everything else with same iCloud ID (but need to have answer calls from near devices turned off for the these specific phones).

jacoch

Level 1

0 points

Sep 7, 2015 11:46 AM in response to Fore54ss

Exactly. Not to mention shared storage and iCloud photo library. My wife and I have a huge photo library and don't want to pay storage on two accounts to be able to replicate the library on both accounts (without talking about the difficulty to maintain this). If Apple really want every user to have their own account, they have to take care of such problem before, for example by allowing Photos to access two libraries (personal one and a family shared one).

Having separate accounts is not a problem for my kids. They are using their own accounts so that they can use the purchases I make, but also make their own ones. For the younger kid, I have to acknowledge each purchase so he can't buy anything out of control.

v2sj

Level 1

0 points

Sep 17, 2015 10:24 PM in response to susanfog

I have been having this same issues for the last couple of month now. I shared iCloud account with my wife for many years, thank to suggestion on this thread, Turn off "hand off" on my phone seem to solved the problem for me. I hope this will not change again in the future.

golda g

Level 1

0 points

Sep 19, 2015 5:58 PM in response to jacoch

Agreed, my husband and I have the same issue, we have shared an account from the beginning because of our business and now each others call are populating on each of our phones. I have tried every single one of these suggestions to no avail. Is this a wifi issue or icloud issue or both? Why doesn't apple use the IMEI number to separate their devices in icloud if they can not seem to do it with the phone number. This does not seem that complicated to fix.

Philly_Phan

Level 7

20,725 points

Sep 19, 2015 6:35 PM in response to susanfog

susanfog wrote:

We are sharing an Apple ID. If it were not supposed to be used this way, Find My iPhone would not work.

That's not true. One choice is to set up a family. All family members can find all other family members. Also you can use "Find My Friend" as indicated by others.

Sharing an Apple ID ALWAYS results in problems eventually,

Sep 23, 2015 11:43 AM in response to Philly_Phan

I have had the same issue for a couple weeks. I have a two iPhones use for two different businesses and the big issue was I didn't know which business missed a call. The only solution that worked was turning off icloud drive on both phones.

Other things that I tried:

- Turing off handoff on both phones

- Turing off handoff on one phone

- Creating separate accounts and setting up family share

- Making sure imessage and texting forwarding was not on.

- Turned off facetime

- logged into itunes store with separate accounts.

None of these worked alone or combined. It must have something to do with the icloud drive.

My phone showing calls from another phone on my account.