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My phone showing calls from another phone on my account.

I have an iPhone 5. There are four other phones on my account. Phone calls from one of the phones (iPhone 6) are showing on my call log. Today (for the first time) I even got a notification on my lock screen that I had 3 missed calls from someone actually calling the other phone. (It did not actually ring my phone or leave an entry in my call history this one time!)

I checked settings to make sure I had not selected this other phone number, but that particular phone number did not even appear on the list! That one phone is the only one leaving records of its calls in my call history. Since it is the only phone not listed under the iMessage setting "You can be reached by iMessage at...", I feel like this might be a possible connection to the problem.

Any ideas? Thanks!

iPhone 5, iOS 7.1.2

Posted on May 26, 2015 1:40 PM

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Question marked as Top-ranking reply

Posted on May 26, 2015 5:22 PM

Susanfog,


A new feature was added on the last update. Simply go to settings - general - handoff and suggestions - turn off. You must do this on all the devices linked to your id. Like you, I have 3 devices linked to the same appleid for Find My IPhone purposes and had no problem until this feature was added. thus will fix the issue unlike previous responses about linking ids.

91 replies

Sep 28, 2015 10:25 PM in response to Bbrengman

Like you I have tried so many things now, hoping one of them would work, alas they do not. I do not use icloud drive and never have and it still happens. I have resigned myself to the fact that Apple is not interested in solving this problem. Why they cannot use the device serial number or IMEI number to differentiate if the phone number alone is not working is beyond me. It is a bummer. They seem to think we all want all information on every device and many of us do not. At least let us choose what info we want to share with other devices would be my choice.

Sep 28, 2015 10:26 PM in response to Bbrengman

Like you I have tried so many things now, hoping one of them would work, alas they do not. I do not use icloud drive and never have and it still happens. I have resigned myself to the fact that Apple is not interested in solving this problem. Why they cannot use the device serial number or IMEI number to differentiate if the phone number alone is not working is beyond me. It is a bummer. They seem to think we all want all information on every device and many of us do not. At least let us choose what info we want to share with other devices would be my choice.

Sep 29, 2015 2:36 AM in response to golda g

golda g wrote:


They seem to think we all want all information on every device and many of us do not. At least let us choose what info we want to share with other devices would be my choice.

Apple has given you a choice. Sharing is a feature. Apple has given you a way to disable this feature. Don't share iCloud accounts. Instead get the benefits of a common iCloud account without the sharing feature of Continuity by using Family Sharing.

Oct 7, 2015 4:24 PM in response to KiltedTim

Some of us have kids (I have 4)that should not have seperate iCloud or iTunes accounts. If I don't want my calls to show up on their phone it shouldn't be this difficult to make it stop. Apple is about to enter a bad phase with buggy iOS 9, awful El Capitan and new iPhones that are not very good (I just got my 6s). Every time we update all sort of Bs like this happens.

Oct 7, 2015 5:34 PM in response to joenapp

joenapp wrote:


Some of us have kids (I have 4)that should not have seperate iCloud or iTunes accounts. If I don't want my calls to show up on their phone it shouldn't be this difficult to make it stop. Apple is about to enter a bad phase with buggy iOS 9, awful El Capitan and new iPhones that are not very good (I just got my 6s). Every time we update all sort of Bs like this happens.

That's exactly what Family Sharing was designed for. Give your kids separate accounts, linked to your account as the "master" family account, and you can have fine-grained control over their usage.

Oct 15, 2015 6:47 AM in response to susanfog

You are exactly right. I have been sharing an account with my wife since .mac and no problems till Handoff and Continuity. We use find my iPhone for 7 devices including a Macbook Pro, so to say it isn't meant to be shared is just plain wrong. We have one ID and five alias' for that ID. You don't need, or I should say DIDN'T need, different ID's before Handoff. This doesn't make it wrong to share an ID.

Oct 15, 2015 6:57 AM in response to INapplehead

Things change all the time. Sharing an Apple ID worked in the past because, as you say, Handoff and Continuity didn't exist. Now that these features have been added, sharing an Apple ID behaves differently. I don't consider it a problem; it is just the side effect of a technological advance. But notice that Apple recognized that this would happen, so at the same time they added Continuity and Handoff they also created Family Sharing, which provides the advantages of sharing an iCloud ID (sharing purchased apps and music, sharing calendars, support for Find my iPhone across iCloud IDs, Parental Controls, etc) but with separate Apple IDs.

Oct 15, 2015 7:30 AM in response to Lawrence Finch

Bottom line is, this should be OFF by default. If you want it, you find the settings and turn it on. Instead, it has broken the "system" people use and frustrated thousands of users that now have to go to the internet to fix an issue that could have been avoided. Apple should know every user is not the same, and MOST likely don't use this feature. In Apple's world or in the Tech world it may be the case that folks use it. But they don't sell 10 billion phones to Apple employees and Techies. And let's be honest. Not ALL of Apple's ideas are as good as they look on paper, inside Apple's reality and in a Keynote. Many Tech writers and Apple aficionados will agree with that statement. Off by default would be better so those who want the feature can just go enable it.


Don't get me wrong, I love Apple as a company and the products they design and sell, and I've been in their ecosystem since .mac in 2003/04 and it continues to get more and more overly complicated. I roll with it and adapt but it can be maddening and confusing to all but the BEST Techies.

Oct 15, 2015 1:13 PM in response to golda g

I have 3 iphones (2 for work and 1 personal). I need to share contacts, calendar, etc. and handoffs are even OK. But sharing call logs is not OK - I need them separate for work support calls versus sales calls. Personal call logs should also be separate. Lawrence or KiltedTim - is there an answer besides not sharing Apple IDs? Yes - I am calling Apple Support right now -just though I'd reply while I'm on hold...

Oct 26, 2015 8:50 AM in response to Lawrence Finch

OK so I finally reached Support.


It is a bug. It happens when you turn on iCloud Drive. When iCloud Drive syncs - you get the call logs merged... That's why if anyone noticed it is not in real time. At least on my iPhones - the call logs from other phones appear all at once and not one at a time in real time.


So the solutions are offered to me:

1. Turn off iCloud Drive for all affected iPhones and see if that works for you - it did for me. You still have to edit the logs manually to delete unwanted entries.

2. Get separate Apple ID's for all devices

3. Wait for a fix.

Oct 26, 2015 10:40 AM in response to tanmail

Interesting post Tanmail. It makes me wonder if Apple are clear what is causing the issue but nice to see that despite what others have posted in this thread, Apple have admitted that it is a bug 🙂


I experienced the same issue this weekend and I don't use iCloud drive and one of the devices is a 4s which doesn't use handoff so I had to look to see if it was something else. My icloud account is for just me so it wasn't a case of setting up another one for each device too.


I managed to narrow it down even further though after reading through these posts. I found that it was actually an iCloud issue and was down to the way the devices were set to automatically backup to iCloud. Someone in one of the other threads on this topic mentioned that Apple was now backing up call lists as well and it made me realise that not only does the phone backing up to icloud save the call lists, there is something in there that is restoring the call lists to other devices on the same icloud account.


I disabled the auto backup to icloud on everything and all devices now have their own individual call lists.


I will manually have to back each one up but I was connecting them once as week as I refresh my music on them so am not too worried about it. Plus pics are still shared / backuped up to icloud so I am not at risk of losing much.

My phone showing calls from another phone on my account.

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