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My phone showing calls from another phone on my account.

I have an iPhone 5. There are four other phones on my account. Phone calls from one of the phones (iPhone 6) are showing on my call log. Today (for the first time) I even got a notification on my lock screen that I had 3 missed calls from someone actually calling the other phone. (It did not actually ring my phone or leave an entry in my call history this one time!)

I checked settings to make sure I had not selected this other phone number, but that particular phone number did not even appear on the list! That one phone is the only one leaving records of its calls in my call history. Since it is the only phone not listed under the iMessage setting "You can be reached by iMessage at...", I feel like this might be a possible connection to the problem.

Any ideas? Thanks!

iPhone 5, iOS 7.1.2

Posted on May 26, 2015 1:40 PM

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Question marked as Top-ranking reply

Posted on May 26, 2015 5:22 PM

Susanfog,


A new feature was added on the last update. Simply go to settings - general - handoff and suggestions - turn off. You must do this on all the devices linked to your id. Like you, I have 3 devices linked to the same appleid for Find My IPhone purposes and had no problem until this feature was added. thus will fix the issue unlike previous responses about linking ids.

91 replies

Nov 14, 2015 9:42 AM in response to Chrisalc

When I first started using iPhone (v1) Apple support told me to share my Apple ID when I asked how to create a family calendar. I've been using it that way ever since (8+ years). The fact Apple enhanced the OS and added family sharing doesn't change that many of us use it that way. Turning off 'hand off', creating new Ida, etc may 'fix' the problem, but it creates a lot of work and change for me. I want it to work the way it has for years. Apple, please fix this bug (it is not a desired feature). Include essential functionality up front and you can avoid these problems.

Nov 14, 2015 12:28 PM in response to Lawrence Finch

Thank you for the tip. I chatted with Apple support and they provided me the iCloud online forum to suggest enhancements to iCloud. With one apple id I've been sharing calendar, notes, contacts, find my iphone, and reminders across the family, and family sharing doesn't support all of these functions. The enhancement in iOS 8.3 to sync calls and call logs across devices was made without considering the negative impact to all of us using one apple id all these years for shared calendars, etc (at their suggestion, btw). So now the customer must compromise, and either lose native sharing functionality that we've enjoyed for years, or lose the ability to see that we've missed a call on our device (which is a phone feature, not an iCloud feature until very recently). I'm going to request that they include all the iCloud functions in family sharing so that we can get the native sharing the device has supported since inception (apparently unintended and unplanned).

Nov 14, 2015 12:33 PM in response to NeedYourHelp987

I totally agree. You can also add that it was possible to share the Photos library using a single ID. So to continue enjoying the whole photo library on several iPhones, I have to share the call history with my wife. Note that it could be useful :-) But anyway, it gives the feeling that Apple has forgot to think about all the consequence of this change.

Jan 6, 2016 7:00 PM in response to susanfog

Great response. Our family has also been sharing our id and recently the phone call issue started up again. If we didnt, we'd be spending a small fortune on itunes and the app store purchases for all the multiple items we would have to buy. And dont tell me family sharing solves that. I've read all the reviews of the family sharing plan and it doesnt solve the problem. We have purchased thousands of dollars of music and apps over the years.


I Love the way you pointed out how rediculous his response to the find my iphone issue was. Lol.


So Has anyone figured out how to solve the call log issue on multiple devices yet? Something changed in the icloud settings w the latest update it seems again.

Jan 21, 2016 6:58 AM in response to tanmail

Still isn't fixed, though. This drives me crazy, I've got seperate iPhones for work and personal use, so I'm not "sharing" my Apple ID. Missed calls "sync" between the phones so there is NO WAY of knowing to which phone number people have called. It's maddening! This HAS to be a bug, by no way can Apple INTEND that you cannot tell to which phone number a call came 😟


If their intention really is that missed calls information is synced between devices, it must be clearly visible in the call history to and from which numbers the calls were made.

Nov 16, 2016 3:37 PM in response to b4rt0s1k

Just to follow up on this.


I bought a new phone and upgraded to IOS 10 on my secondary shared one and sharing numbers started happening again and I found that that the update reset the 'Automatically Backup to Icloud' option again.


As soon as I turned it off the issue went away again. Worth noting if you find it comes back again 🙂


Have a great day everyone 🙂

Nov 21, 2016 1:06 AM in response to jaminsk1

It's not the Handoff (mine is off). It's not the Automatic Backup (mine is again off). It's not the My Info (They somehow sync to the same entry no matter where I point it to).


I think it's iCloud that's doing this "issue" because my 2 iPhones are signed in using the same Apple ID. My Contacts are synced w/ iClouds' Contacts (same w/ my laptop). If I create 2 Apple IDs then the Contacts wouldn't be synced together.


I have 2 phones because each one is on a different network. Mixing them up makes me pay EXTRA for calling the other networks.

My phone showing calls from another phone on my account.

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