Lost all my Apple Watch Activity history after broken iPhone.

JF wrote:

Which leads me back to my original displeasure with losing all my health data. I don't think anyone argues that backups are essential. It's the fact that Apple doesn't make a big deal about "No Encryption = No Health Data". I expect more from Apple.

How big a deal should Apple make? They only tell you every time you back up to iTunes:

Should a clue bat come out of your computer and hit you on the head?

WIG1 wrote:

So if your phone dies the data is just gone.

This is precisely the reason backups are so important. Backups are the remedy for this, not an Apple Watch.

Storing health data in a backup requires the backup to be encrypted if you use iTunes.

How to back up your iPhone, iPad, and iPod touch - Apple Support

Same here ...I replaced my iphone 6plus (did a back up like I was told) and restored it on the new one , after I paired my apple watch but......all my health and activity data are gone !!!!😕

this is unacceptable ....there must be a way to retrieve the data back and no I didnt click on the encrypted part😠

djkritik wrote:

😕

this is unacceptable ....there must be a way to retrieve the data back and no I didnt click on the encrypted part😠

If you backed your phone up using iTunes and did not select Encrypted Backup, your data is gone.

ipretender wrote:

There is no way if you don't have access to the old iPhone.

Unbelievable, how Apple take care of your problems. The company knows about this problem more than a year and does nothing.

Apple provides a way to make sure your data is backed up. It's up to you to chose to use that method.

I did the same thing, I unpaired from the old phone, backed up icloud, then started up the new phone on that backup. I then paired the watch, select to restore backup data and yes the screen and apps are the same, but NO activity data is there. This is a serious bummer, I followed all of Apple's instructions, what happened?

I have the exact same problem. My phone's screen just died and I can not get my health data. It is right here on my watch but Apple designed this so that its not possible for me to get the data off the watch now. So if your phone dies the data is just gone. That is a TERRIBLE DESIGN APPLE. Come on, really, that's my data on my watch and you FORCE me to PERMINANTLY DELETE the data to get the watch to work again because you defective @#$@#$ iPhone you sold me died. Apple products are consistently getting worse every year. I used to absolutely love Apple products but if they continue losing quality I'm dropping the whole suite of products.

WIG1 wrote:

I have the exact same problem. My phone's screen just died and I can not get my health data. It is right here on my watch but Apple designed this so that its not possible for me to get the data off the watch now. So if your phone dies the data is just gone. That is a TERRIBLE DESIGN APPLE.

You mean the "terrible design" that lets you automatically make an encrypted back up every night? How is it Apple's fault that you didn't take advantage of that?

Just lost all of the history from my activity app. Absolute bummer. Haven't reset it at any time. It was there this morning and gone this afternoon. The only unusual thing I've done is use some work relates apps on my phone that require me to use a secure connection. Absolutely gutted. Shocking Apple, absolutely shocking

Quite the Apple apologist, arentcha?

Like many others, I just lost all my health data too. I'm a longtime IT guy, done about everything, and this one burned me too. I think the other guy said it well, we use Apple stuff so we don't have to read all the fine print.

I would've appreciated some kind of heads up, or at least the option to store my health data unencrypted to my local PC. It's my data, it's my PC, give me that option.

Not sure how you racked up 68,746 points, but I can't imagine it was by berating everyone that disagrees with the process.

JF wrote:

Not sure how you racked up 68,746 points, but I can't imagine it was by berating everyone that disagrees with the process.

Points are awarded by the original poster for posts that they believe either solved their issue or were helpful. In the event there is a post that answers the question but the OP never marks it as such, Apple may, at their discretion, mark it as recommend, thus awarding some points.

And, while we're having this friendly little chat, have you backed up your devices today?

I back up daily. I have an internal backup, an external backup, and a third backup I keep offsite.

I'm a little looser with everything else, especially the phone, as 99% of it is stored in the cloud, dropbox, etc. I am religious about my photos, but I trust that to Lightroom, not the horrible Photos app.

Which leads me back to my original displeasure with losing all my health data. I don't think anyone argues that backups are essential. It's the fact that Apple doesn't make a big deal about "No Encryption = No Health Data". I expect more from Apple.

doublewillow wrote:

iphone just lost all my activity data since 2 years ago. I am so angry about it. Maybe this is the time to move on and say good bye to apple.

Why can't you restore from your back up?

A FULL backup with encryption certainly does include Activity Data. A few weeks ago I got a replacement phone under warranty, restored my iTunes encrypted backup, and I have all of my activity data back to the beginning of the time I had a phone with the health apps.

doublewillow wrote:

The FULL Backup does not include “Activity Data”.

It certainly does, as long as it's encrypted. I have Activity data going back to whenever it was first offered. That was a least three phones ago (there was a warranty swap involved).