What is "MegaBackup"? How do I remove "MegaBackup" from a macbook air?

When doing a search I clicked on a image and had several pop ups changing my browser preference and opening up ads to purchase home furniture and such. I corrected all my preferences as well as deleting the cookies and relevant history. But two items showed up on my launchpad. "MegaBackup", "Reset Search" and "MacKeeper" How do I get rid of them?

MacBook Air, OS X Yosemite (10.10.3)

Posted on Jun 17, 2015 11:54 AM

Reply
115 replies

May 3, 2016 3:24 PM in response to danielfromclarkston

@danielfromclarkston

1. MegaBackup is a paid cloud storage & data-syncing service from Tortola, British. Its Windows version of download (md5, 522b0159a5c7f6827a9c599a06957f0c) has been detected as riskware, according to this Virustotal.com file report. Then remove it in time for good, and look for other better alternatives@ http://www.cnet.com/news/cloud-based-storage-options-for-mac-os-x/#! . Its Mac version is risk-free so far. For more, you can read this article.

2. Apparently, your Mac had been infected adware and browser hijackware. To address your issues, try doing the following below:

  • save your personal data like your bookmark in Safari and/or other Mac version of browser, restore 'em to their factory value. Clean all temporary files. Reboot yr Mac. Check it out later. More, you can move that unwanted website into blacklist.
  • Clean undesired apps. Run Activity Monitor ( http://www.howtogeek.com/227240/how-to-monitor-your-macs-health-with-activity-mo nitor/ ) , find out those apps' install path info, then terminate associated processes that match the mentioned app, such as "Reset Search". Use a valid app remover in the market if you're new to making changes to Mac, or uninstalling app manually.
  • Scan yr Mac using an up-to-date antivirus app in the market.

3. Below are proactive security measures:

  • Always be cautious when surfing, this helps prevent your Mac from being infected with fakealerts even scareware, such as "Your disk/system is at risk".
  • Always perform a virus check before running or opening downloaded items. This can secure your Mac against adware even malware.
  • Always slow down your mouse when installing 3rd-party apps. This helps keep unwanted bundled apps at bay.

Oct 22, 2015 8:29 PM in response to SeaPapp

"Open Activity Monitor, find the MegABackup provess and kill it there." Thanks, Mike. This was really super frustrating to have this uninvited, unwanted crap on my Macbook. I don't know how the heck it got there and I just could figure out how to remove it. Until I read your suggestion, I was not even aware of "Activity Monitor". Found it, did a force quit of the program and was then able to uninstall it.

Nov 20, 2015 11:38 AM in response to SeaPapp

Hi,

Can you tell me what I am doing wrong? When I go to Activity Monitor - Utilities the only thing I can do is Quit the program. What does "kill it there mean? I thought it would mean delete. I tried right clicking but nothing happens. When I check, the program is still on my computer and it only quits for a few seconds. I have tried to move the program to the trash but that doesn't work. I am sure there is something simple that I'm not doing but what? I'm fairly new to Apple computers.

Thanks,

Laura

Nov 20, 2015 1:50 PM in response to Walsh1234

I posted this in the main area, but I thought I'd reply to you personally because you seem to be having the same problem I had. It seems that there are other files related to MegaBackup (in fact, all apps seems to have numerous files in different places).


To make sure all these little hidden files associated with MegaBackup were also deleted, I did a search of my Mac HD for "megabackup" and found a list of about 7 items, all of which I moved to the trash. So far I haven't had this app repeat or nag me.

Good luck!

Dec 8, 2015 7:08 PM in response to Jambello

So sorry to hear that. 😟 I know how frustrated I was by this ridiculously irritating software.


All I know is you have to be super quick!!!!, on account of how quickly it pops back to being active. I had the finder window already open with Megabackup in it and ready to delete. I closed it (make sure you get both items that show Megabackup in the name--there is one that pops back open and one that doesn't, don't remember which is which, but you will learn from trial and error if you haven't already--close the one that does not pop back open first, then the one that does) from the activity monitor, immediately switched from that to finder, by clicking on the dock icon, picked up Megabackup and dropped him in the trash. He didn't even know what hit him 😉 and I didn't even need to put in my admin password!!! 🙂 It worked the first time I did it this way, but I presume it is because of the fact I had it all set up and ready to go, and I wasted no time doing it. I cannot stress to you enough how quickly I went through these steps. After all the frustration, it almost felt too easy!!! But ahhhhh, the best part? No more annoying popups and my productivity has returned to well... productive.


If you do not have success with this, then I suggest a trip to the Geek Squad or some other repair facility...

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

What is "MegaBackup"? How do I remove "MegaBackup" from a macbook air?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.