What is "MegaBackup"? How do I remove "MegaBackup" from a macbook air?

When doing a search I clicked on a image and had several pop ups changing my browser preference and opening up ads to purchase home furniture and such. I corrected all my preferences as well as deleting the cookies and relevant history. But two items showed up on my launchpad. "MegaBackup", "Reset Search" and "MacKeeper" How do I get rid of them?

MacBook Air, OS X Yosemite (10.10.3)

Posted on Jun 17, 2015 11:54 AM

Reply
115 replies

May 3, 2016 3:24 PM in response to danielfromclarkston

@danielfromclarkston

1. MegaBackup is a paid cloud storage & data-syncing service from Tortola, British. Its Windows version of download (md5, 522b0159a5c7f6827a9c599a06957f0c) has been detected as riskware, according to this Virustotal.com file report. Then remove it in time for good, and look for other better alternatives@ http://www.cnet.com/news/cloud-based-storage-options-for-mac-os-x/#! . Its Mac version is risk-free so far. For more, you can read this article.

2. Apparently, your Mac had been infected adware and browser hijackware. To address your issues, try doing the following below:

  • save your personal data like your bookmark in Safari and/or other Mac version of browser, restore 'em to their factory value. Clean all temporary files. Reboot yr Mac. Check it out later. More, you can move that unwanted website into blacklist.
  • Clean undesired apps. Run Activity Monitor ( http://www.howtogeek.com/227240/how-to-monitor-your-macs-health-with-activity-mo nitor/ ) , find out those apps' install path info, then terminate associated processes that match the mentioned app, such as "Reset Search". Use a valid app remover in the market if you're new to making changes to Mac, or uninstalling app manually.
  • Scan yr Mac using an up-to-date antivirus app in the market.

3. Below are proactive security measures:

  • Always be cautious when surfing, this helps prevent your Mac from being infected with fakealerts even scareware, such as "Your disk/system is at risk".
  • Always perform a virus check before running or opening downloaded items. This can secure your Mac against adware even malware.
  • Always slow down your mouse when installing 3rd-party apps. This helps keep unwanted bundled apps at bay.

Oct 22, 2015 8:29 PM in response to SeaPapp

"Open Activity Monitor, find the MegABackup provess and kill it there." Thanks, Mike. This was really super frustrating to have this uninvited, unwanted crap on my Macbook. I don't know how the heck it got there and I just could figure out how to remove it. Until I read your suggestion, I was not even aware of "Activity Monitor". Found it, did a force quit of the program and was then able to uninstall it.

Nov 20, 2015 11:38 AM in response to SeaPapp

Hi,

Can you tell me what I am doing wrong? When I go to Activity Monitor - Utilities the only thing I can do is Quit the program. What does "kill it there mean? I thought it would mean delete. I tried right clicking but nothing happens. When I check, the program is still on my computer and it only quits for a few seconds. I have tried to move the program to the trash but that doesn't work. I am sure there is something simple that I'm not doing but what? I'm fairly new to Apple computers.

Thanks,

Laura

Nov 20, 2015 1:50 PM in response to Walsh1234

I posted this in the main area, but I thought I'd reply to you personally because you seem to be having the same problem I had. It seems that there are other files related to MegaBackup (in fact, all apps seems to have numerous files in different places).


To make sure all these little hidden files associated with MegaBackup were also deleted, I did a search of my Mac HD for "megabackup" and found a list of about 7 items, all of which I moved to the trash. So far I haven't had this app repeat or nag me.

Good luck!

Dec 8, 2015 7:08 PM in response to Jambello

So sorry to hear that. 😟 I know how frustrated I was by this ridiculously irritating software.


All I know is you have to be super quick!!!!, on account of how quickly it pops back to being active. I had the finder window already open with Megabackup in it and ready to delete. I closed it (make sure you get both items that show Megabackup in the name--there is one that pops back open and one that doesn't, don't remember which is which, but you will learn from trial and error if you haven't already--close the one that does not pop back open first, then the one that does) from the activity monitor, immediately switched from that to finder, by clicking on the dock icon, picked up Megabackup and dropped him in the trash. He didn't even know what hit him 😉 and I didn't even need to put in my admin password!!! 🙂 It worked the first time I did it this way, but I presume it is because of the fact I had it all set up and ready to go, and I wasted no time doing it. I cannot stress to you enough how quickly I went through these steps. After all the frustration, it almost felt too easy!!! But ahhhhh, the best part? No more annoying popups and my productivity has returned to well... productive.


If you do not have success with this, then I suggest a trip to the Geek Squad or some other repair facility...

Jan 1, 2016 3:56 PM in response to danielfromclarkston

I have el Capitan. I had the same problem with Megabackup, Mackeeper and one other program. This is the only thing that worked for me:


How to manually remove MacKeeper from your Mac

May 19, 2015 by Topher Kessler

25 Replies


User uploaded fileOne of the more controversial pieces of software available for OS X is a package called MacKeeper, which by fairly aggressive and widespread scare-tactic advertising has many Mac users convinced it is required software for keeping their systems safe, clean, and in proper working order. Any claims that this or similar software are requirements are false, but unfortunately many who have tried the software may find that even after removing it, they still have remnants of it on their systems that issue various notices about how their systems are critically unsafe, with recommendations to re-activate and re-install the software.

If you have installed this software on your Mac, then there is a way to remove it and all of its contents from your system, which will take a little digging around on your Mac, but which should be quite doable for most people.

1. Backup your Mac

First, be sure you back up your Mac by updating or creating a Time Machine backup or a system clone. Even though this backup will contain the MacKeeper files, it will ensure your system is restorable in case something goes wrong.

2. Turn off all MacKeeper security features

MacKeeper includes a numbers of security options, such as file encryption and safe browsing, so be sure to open MacKeeper and completely turn these features off. This will ensure your “secured” files are accessible once MacKeeper is removed. After doing this, close the program and again update your Time Machine backup to ensure all files are properly backed up.



3. Remove the MacKeeper Files


Now for the fun part: remove all of the following files from your system, which seem like a lot, but they can be accessed primarily through the Finder just like any other file. There are several places these files are located, so we will go through each location separately. At most you may be required to supply your administrative password when removing some of these files, and will only need to use special tools like the Terminal for a couple of the files:

The Applications Folder

Go to your Applications folder and remove the MacKeeper.app program located in there. As with all the files here, do this by dragging it to the trash (select it and press Command-delete), followed by emptying the trash.

Your Home Library Folder

For the files in your home library, open the Go menu in the Finder, and then press the Option key to reveal the Library if it’s not already present. Selecting this will open the Library folder, in which you can locate and remove the following files (note that “Library” here indicates the folder opened from the Go menu):

Library > Application Support > MacKeeper Helper Library > Caches > com.zeobit.MacKeeper Library > Caches > com.zeobit.MacKeeper.Helper Library > Caches > com.mackeeper.MacKeeper Library > Caches > com.mackeeper.MacKeeper.Helper Library > LaunchAgents > com.zeobit.MacKeeper.Helper.plist Library > LaunchAgents > com.zeobit.MacKeeper.plugin.Backup.agent.plist Library > LaunchAgents > com.mackeeper.MacKeeper.Helper.plist Library > Logs > MacKeeper.log Library > Logs > MacKeeper.log.signed Library > Preferences > com.zeobit.MacKeeper.plist Library > Preferences > com.zeobit.MacKeeper.Helper.plist Library > Preferences > com.mackeeper.MacKeeper.plist Library > Preferences > com.mackeeper.MacKeeper.Helper.plist

Keep in mind that these files will need to be removed for every user account that has been logged into while MacKeeper has been installed, especially if the program has been run under that account.

Your Documents Folder

Choose “Documents” from the Go menu in the Finder, and then locate and remove the MacKeeper Backups directory.

Your Mac’s Global Library folder

Now open the Go menu and choose “Computer,” in which you will see your hard drive (e.g., “Macintosh HD”). Open this drive, and then then locate and remove the following files and folders in the Library folder you see here:

Macintosh HD > Library > Application Support > MacKeeper Macintosh HD > Library > LaunchDaemons > com.zeobit.MacKeeper.AntiVirus.plist Macintosh HD > Library > LaunchDaemons > com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist

The Hidden System Files

The last step is to remove some hidden files in system folders that are not directly accessible in the Finder. To do this, in the Finder press Shift-Command-G or choose “Go To Folder” from the Go menu. Then type “/private/tmp/” and press Enter to open this hidden folder. In here, remove the file called “com.mackeeper.MacKeeper.Installer.config.” Next, repeat this step but type “/private/var/db/receipts/” instead, and then remove the following files:

com.mackeeper.MacKeeper.affid.pkg.plist com.mackeeper.MacKeeper.affid.pkg.bom com.mackeeper.MacKeeper.pkg.plist com.mackeeper.MacKeeper.pkg.bom

A last file to remove is a hidden preferences file, which is most easily dealt with by running the following command in the Terminal utility (copy and paste it if needed, and then supply your password when prompted–your password will not show when typed):

sudo rm /Library/Preferences/.3FAD0F65-FC6E-4889-B975-B96CBF807B78

4. Restart your Mac

After all of these files have been removed, reboot your Mac to ensure all running MacKeeper processes are shut down and are not launched again by the scripts and configuration files you just removed. At this point, your system should be clear from the MacKeeper software.

As of this writing, MacKeeper’s version is 3.4.2

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

What is "MegaBackup"? How do I remove "MegaBackup" from a macbook air?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.