Has iTunes match gone haywire?

I am thinking it is likely to be linked to apple music. It's so frustrating, I am quite happy ticking along with match at £25 a year. I don't want to pay an extra £10 every month ontop of countless other domestic bills. So I will avoid apple music. For me match is a good solution as my whole library is available to me at all times. I don't really listen to radio, stream. I like what I like and I only buy the odd song here and there, so match suits my needs. At least it did until this. It's pretty shambolic. Hopefully apple will push a cloud based fix but I think we all need to contact support when time permits to get the message out to them.

I was already dreading iOS 8.4 and what the apple music app will be like as a result - it seems the difficulties have begun even before it's release!

I started a thread on http://forums.macrumors.com/threads/itunes-match-gone-haywire.1894217/ and someone else has added their voice. I think the problem is widespread and we are slowly coming out of the woodwork.

Words fail me. It is an unacceptable failure on apple's part. Do they not QA test anything these days? They should be able to remotely pick up on these kind of issues. Also I would expect their own employees/engineers to be users of iOS devices and have things like match running. So surely they should see things screwing up themselves. I'm not knocking the support staff I have spoken to, they have been courteous but they want you to go through all the obvious steps that I already stayed up for hours last night doing. It then becomes frustrating to be told all systems are reporting ok and it's the first we've heard of it. Am trying to do my best to direct the senior advisors attention to the forum where there is proof of a widespread issue - I hope this will then get relayed onto the engineers at apple who can actually do something about it. But I suspect iOS 8.4 / Apple Music is higher on the priority list. Of course things will really kick off if people download it when released and the lists are all out of whack like we already seeing.

JJust got home and tried again, updated match in iTunes, still a mess. Then tried highlighting all the Adam and ants songs. I cleared both artist and album artist. Then looked on iOS device music app. It did something as he then disappeared but then I added the album artist and artist back and it made the split artist listing come back. Apple have seriously messed this up !

it's so disheartening. I tried disabling and re enabling match for the umpteenth time but it still loads in the same mess, duplicated artists, split albums, various artists listings full of songs under most letters, artists under the wrong letter in some cases - such as roxy music listed under B. really frustrated as my music means a lot to me.

PPlease contact them and refer them to this forum as we need to make them understand this is a major issue. I have an open case but no real progress being made but I keep emailing the guy with links to show what is happening. It'll be given higher priority if more people raise it

TThanks for notifying. This is a very real issue. I see the same album splitting plus all the problems under the artist view (which is the view I use most). Would you also be willing to contact apple support on this issue. The more of us that raise it the more chance apple will take it seriously and do something about it. Something cloud side has pushed this sorting mess to out iOS devices. Only Apple can fix the problem they have created. Although I am emailing an advisor I suspect priority is deemed low. That's why we need as many of us as possible to be raising it. For a paid subscription this is an unacceptable problem

HHas anyone tried disabling match on their device and then turning off match in iTunes and then back on forcing a rescan of the library? After that re enable match on your iOS device. I tried this the other night when I first started seeing the issue and it made no difference but I wonder if others might have more luck and report back. Other than that we need to continue sharing our issue to try and make apple take notice and issue a cloud based push/fix to our iOS devices

I also wonder what trigger point might have caused the mess. Obviously the main trigger is Apple's cloud. But as you probably know when you launch iTunes on the pc or mac match will update and send information to apple at intervals of 7 days - there is no way to prevent this, even if you cancel the process it will try to do it again next time you launch iTunes. So when I switched on last Friday this happened as usual and apple delivered back the results. Ok, I didn't notice the mess on my device until Monday so it may have nothing to do with it. But am curious, as probably quite a few people don't launch iTunes much so as a result this weekly match update wouldn't of happened for them. And as a result this may not of triggered their devices into a mess. Of course, total speculation on my part.

I do also wonder if older iOS versions have the same problems and whether this is iOS 8.3 specific. I only have up to date devices. All I know is iTunes pc = library is fine, Apple TV 2nd Gen running match = library is fine, iPhone 5S = library is a mess, iPad 2nd Gen = library is a mess