You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Scottyboy99 Author

Level 2

205 points

Has iTunes match gone haywire?

My music artists are all over the place, I noticed it this morning. Just out of blue on all my iOS devices. It makes no difference if the metadata matches for artist, album artist, sort by artist, sort by album artist, ensure compilation is unticked. Many songs are coming up in strange places on the artists view in the iOs devices. Lots of entries under various artists popping up. I have a list of cliff Richard four times under artist as an example - its just crazy. Happened out of nowhere. I only really noticed earlier as back to work started listening to my songs but ic ould of been at the weekend it went all wrong. My iTunes library is perfectly sorted. anyone else seeing strange entries crop up amid their artist list. Could the impending Apple Music be wreaking havoc with match?

Posted on Jun 22, 2015 11:22 AM

Top-ranking reply

Scottyboy99 Author

Level 2

205 points

Posted on Jun 22, 2015 11:37 AM

Something is seriously wrong with it. All iOS devices are showing split artists despite perfect metadata. I even checked the artist list in iTunes view and they display correctly on here. Adam and the Ants as example shows FOUR times. A single album is split under the four listings. in iTunes I just highlighted all the songs to ensure I re-edited the artist and album artist correctly and was exactly the same. I also ensure compilation was unticked, yet no diff.

restarting match on the ios devices makes no diff either.

This is madness

View in context

290 replies

Scottyboy99 Author

Level 2

205 points

Jun 25, 2015 12:21 AM in response to RobboHuddo

Unfortunately that is very unclear at them moment. Match will continue to be available. In apple words 'Apple music and match are separate but they compliment eachother'. Its confusing because to me it sounds like if you subscribe to apple music then why would you need match. I don't plan to subscribe to it as I don't download much new stuff. But even if I did, then I'd still need match as I have an older apple tv that no longer receives updates and needs match. Also people who still run older devices would still need match as they don't update the old devices and as such apple music is unavailable to these

Jun 25, 2015 12:26 AM in response to phichens

Queens of the Stone Age covered Du Hast? Haha

Scottyboy99 Author

Level 2

205 points

Jun 25, 2015 12:39 AM in response to Scottyboy99

More examples of the mess, just in case anyone from Apple comes snooping by! As you can see I'm spoiled for choice with band Sweet, they are listed FIVE times

phichens

Level 1

0 points

Jun 25, 2015 12:56 AM in response to Scottyboy99

Does any body know if the ios 9 beta 2 has this issue? If not then I think I will risk the update, I can cope with missing a few apps but I cannot loose my music......

Scottyboy99 Author

Level 2

205 points

Jun 25, 2015 3:32 AM in response to phichens

I wish I knew. I don't even know if iOS 8.4 is showing this issue as not been involved in any betas. I am keeping fingers crossed that when it hits very soon and I open the music app it will look normal again. But my confidence is low. Have you been using betas 8.4 or 9? Are you seeing the same problem in these - if you are then that makes me quite doubtful about 8.4 fixing this when it arrives

phichens

Level 1

0 points

Jun 25, 2015 3:42 AM in response to Scottyboy99

In reply to my own question I finally gave in to temptation and downloaded iOS 9 beta 2 and installed it to my iphone 6 - the great news is that everything is fixed - I originally had about 6 Bonobo's listed 3 board of canada etc - so its finally showing the details correctly - I hear beta 2 is relatively stable so fingers crossed it doesn't cause issues for me

Jun 25, 2015 3:48 AM in response to phichens

Great news - hopefully the more imminent release of IOS 8.4 will similarly resolve our issue. For the record i have an Ipad 3rd generation running iOS 7.whatever and that has no itunes match issues. Iphone 5S on IOS 8.3 is however broken.

Scottyboy99 Author

Level 2

205 points

Jun 25, 2015 4:32 AM in response to leewebster

Great work reporting Leewebster and phichens. I hope the fix that shows in iOS 9 beta 2 is also in iOS 8.4.

Jun 25, 2015 4:54 AM in response to Scottyboy99

I just wanted to say thanks to you, Scotty, for being diligent about this and trying to keep the pressure on Apple to fix this awful issue. I know iTunes Match gets a lot of flack but, as with you, it suits my personal needs PRECISELY. Why spend $120 a year to stream music when I can pay $25 a year and have access to as many tracks (pretty much) as I could possibly store in the cloud? It's worked pretty much perfectly for me up until now. I really hope they fix this sooner rather than later. I mean, it got messed up without a special download, you'd think they could just push out the correction the same way...

Scottyboy99 Author

Level 2

205 points

Jun 25, 2015 5:08 AM in response to Croweyes1121

TThank you - really nice to hear. I agree, I like match which is why it's sudden capitulation has irked me so much. Same as you say I cannot see why they cannot push a cloud fix out to fix this right now. Although I feel more positive helped by all you guys feedback. It sounds like a very real possibility that the next release will return things to normal - I'll believe it when I see it. But thanks to apple for all the stress, pointless troubleshooting and making me feel like it's nothing to do with them. I so want to like their products, well I do but it's definitely a love/hate relationship now. I don't trust them ever to make new releases or updates without breaking something. What's next? They push an update that disabled making calls on the iPhone and then claim 'we are not aware of any issues!'

Zazou

Level 1

56 points

Jun 25, 2015 5:37 AM in response to Scottyboy99

Just adding I also have the same issue. Seems to affect albums containing tracks by different artists, but not all multi-artist albums (for me anyway)

Actually I'm also seeing artist names incorrect on some tracks, some artist names have been swapped with different album titles!

All a bit of a mess really.

Scottyboy99 Author

Level 2

205 points

Jun 26, 2015 2:13 AM in response to Zazou

Just to update people watching this thread. I've seen another discussion at someone mentions the problem disappeared when in iOS 8.4 beta. Things look hopeful for iOS 8.4 release that this horrible mess will return to normal. If not and the mess still exists then for sure there will be quite an apple backlash as more and more people suddenly react to it

Jun 26, 2015 2:20 PM in response to Scottyboy99

I'm starting to believe the problems are bigger than explained in this topic. Now my problems with Pages Cloud documents not syncing between devices have returned after a long time. I have the feeling the whole cloud is a mess at this moment.

Let's hope all this will be over soon with 8.4...

stueyg

Level 1

0 points

Jun 26, 2015 3:43 PM in response to Scottyboy99

Add me to the list of pi$$ed off people Scottyboy99 and well done you for really pushing this issue.

If I am honest I have been unhappy with iTunes Match for a number of years and actually gave up pursuing it with Apple as I felt I was knocking my head against the preverbal brick wall.

But what I have found tonight has pushed me over the edge. 20k+ tunes, bought a few more last night from the iTunes store, went to listen to one via iTunes Match on my pad tonight to find every album near enough has been split into songs or small groups of songs. Also interestingly I haven't physically downloaded any of the recently bought music to my iPad yet mysteriously 8 tracks from one album have been download onto my iPad.

Shocking - and as much as I hope iOS 8.4 fixes this mess (and it better had) - it should never have happened in the first place. I can confirm this is definitely an iOS issue as both my iPad and iPhone are running 8.3 and are totally fcuked (as is my Watch) on the Music front, but my Mac, 2 iPod Classics and 1st Gen TV are all fine.

I have a call booked from them at 15.00 BST tomorrow (Saturday) and will quote the growing number of postings here - we'll see but I'm not holding my breath.

Stu

Jun 26, 2015 5:27 PM in response to stueyg

I, too, am having this problem. It started this afternoon. My iDevices are a mess!! Super-frustrating. I was importing CDs this afternoon and was worried that somehow I had done something! I sure hope this mess is fixed-up soon.

Has iTunes match gone haywire?