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Level 2

150 points

some emails don't go into sent folder

I am running the latest version of Yosemite on a MacBook Pro Retina 15" and just recently when I email this one person and include an attachment of a PDF, that email does not go into my sent folder after it is sent. I know that it does get sent because that person will reply to the email but it is no where in my sent folder which is not good if I need to access that attachment on my iPhone or iPad.

Why is this happening? Is there a new but within Mail? Because I also have a new problem that used to happen with a previous version of the OS where once I attach that file, I can then no longer save over that file or delete it and empty the trash as long as Mail is open. I get the message that it is in use and I have to quit Mail to do anything with it.

MacBook Pro with Retina display, OS X Yosemite (10.10.2), 15", 2.6GHz, 16GB RAM, 1TB Hard Dri

Posted on Jun 23, 2015 6:29 AM

45 replies

Scott Raymond Author

Level 2

150 points

Jun 25, 2015 3:57 AM in response to Linc Davis

I tried what you said above and here are the lines that were in Console after clearing it and then sending a PDF via email that did not go into my sent. There isn't too much here so this is most of it. I deleted some lines that had to do with Dropbox but a lot of this I don't know if it pertains or not. Is it a permissions thing? looks like a lot of the messages are "you don't have permission..."

6/25/15 6:50:23.564 AM cloudd[227]: Failed to create dir at /Users/USER/Library/Containers/com.apple.Preview/*/Assets: Error Domain=NSCocoaErrorDomain Code=513 "You don’t have permission to save the file “Assets” in the folder “CloudKit”." UserInfo=0x7fadb9c538e0 {NSFilePath=/Users/srdesigns/Library/Containers/com.apple.Preview/Data/Library/ Caches/CloudKit/Assets, NSUnderlyingError=0x7fadb9c537f0 "The operation couldn’t be completed. Operation not permitted"}

6/25/15 6:50:23.577 AM sandboxd[256]: ([227]) cloudd(227) deny file-write-create /Users/srdesigns/Library/Containers/com.apple.Preview/Data/Library/Caches

6/25/15 6:50:23.578 AM cloudd[227]: Failed to create dir at /Users/USER/Library/Containers/com.apple.QuickTimePlayerX/*/Assets: Error Domain=NSCocoaErrorDomain Code=513 "You don’t have permission to save the file “Assets” in the folder “CloudKit”." UserInfo=0x7fadbc64a460 {NSFilePath=/Users/srdesigns/Library/Containers/com.apple.QuickTimePlayerX/Data /Library/Caches/CloudKit/Assets, NSUnderlyingError=0x7fadbc6ccad0 "The operation couldn’t be completed. Operation not permitted"}

6/25/15 6:50:23.599 AM sandboxd[256]: ([227]) cloudd(227) deny file-write-create /Users/srdesigns/Library/Containers/com.apple.QuickTimePlayerX/Data/Library/Cac hes

6/25/15 6:50:23.602 AM cloudd[227]: Failed to create dir at /Users/USER/Library/Containers/com.apple.TextEdit/*/Assets: Error Domain=NSCocoaErrorDomain Code=513 "You don’t have permission to save the file “Assets” in the folder “CloudKit”." UserInfo=0x7fadb9d9e570 {NSFilePath=/Users/srdesigns/Library/Containers/com.apple.TextEdit/Data/Library /Caches/CloudKit/Assets, NSUnderlyingError=0x7fadb9d9e480 "The operation couldn’t be completed. Operation not permitted"}

6/25/15 6:50:23.619 AM sandboxd[256]: ([227]) cloudd(227) deny file-write-create /Users/srdesigns/Library/Containers/com.apple.TextEdit/Data/Library/Caches

6/25/15 6:50:23.743 AM pkd[272]: enabling pid=1799 for plug-in com.getdropbox.dropbox.garcon(1.10) F1DA232B-B440-4857-93C8-A1EBED994F65 /Applications/Dropbox.app/Contents/PlugIns/garcon.appex

6/25/15 6:50:23.752 AM com.apple.appkit.xpc.openAndSavePanelService[1799]: assertion failed: 14D136: libxpc.dylib + 62495 [D35D0DB2-D7BD-3BE4-8378-062BFE545E1D]: 0x89

6/25/15 6:50:23.757 AM taskgated[97]: no application identifier provided, can't use provisioning profiles [pid=1804]

6/25/15 6:50:23.826 AM garcon[1804]: Failed to connect (colorGridView) outlet from (NSApplication) to (NSColorPickerGridView): missing setter or instance variable

6/25/15 6:50:23.826 AM garcon[1804]: Failed to connect (view) outlet from (NSApplication) to (NSColorPickerGridView): missing setter or instance variable

6/25/15 6:50:23.000 AM kernel[0]: Sandbox: appleeventsd(48) deny file-read-metadata /Library

6/25/15 6:50:23.000 AM kernel[0]: Sandbox: appleeventsd(48) deny mach-lookup com.apple.ocspd

6/25/15 6:50:43.980 AM Mail[617]: MessageRule AllActions: Not junk rule took 0.000024 seconds

6/25/15 6:50:46.731 AM GoogleSoftwareUpdateAgent[1820]: 2015-06-25 06:50:46.731 GoogleSoftwareUpdateAgent[1820/0xb0219000] [lvl=3] -[KSAgentApp(KeystoneThread) runKeystonesInThreadWithArg:] Failed to connect to system engine.

6/25/15 6:50:54.077 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

6/25/15 6:51:07.366 AM Mail[617]: MessageRule AllActions: Not junk rule took 0.212942 seconds

6/25/15 6:52:18.405 AM WindowServer[153]: Surface testing disallowed updates for 10 sequential attempts...

6/25/15 6:52:18.415 AM WindowServer[153]: Surface test allowed updates after 11 attempts

Linc Davis

Level 10

209,547 points

Jun 25, 2015 7:36 AM in response to Scott Raymond

Back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

~/Library/Caches/CloudKit

Right-click or control-click the highlighted line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer and empty the Trash.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Scott Raymond Author

Level 2

150 points

Jun 25, 2015 5:46 PM in response to Linc Davis

Hi Linc,

Thank you for this. I just tried exactly what you mentioned and deleted that folder, restarted and emptied the trash. I then tried sending a PDF from my iCloud account and the email got sent (I'm sending to a non-iCloud email I have) but the email is no where to be found in my sent folder just like before.

Linc Davis

Level 10

209,547 points

Jun 25, 2015 6:13 PM in response to Scott Raymond

Contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call.

Scott Raymond Author

Level 2

150 points

Jun 26, 2015 4:14 AM in response to Linc Davis

Thanks, I'll try to call. I never have that much time to devote to calling them though which is why almost a year has gone by and I haven't called them back about the safari history not syncing.

This morning I am noticing that after I send a PDF and look in my sent folder I see the email and then it immediately disappears and eventually it will go into the folder: Recovered Messages (iCloud) On My Mac.

rjla

Level 1

0 points

Jun 26, 2015 6:33 AM in response to Scott Raymond

Seeing the same thing on 3 different computers and they all do the same exact thing. Anything with an attachment is sent, but a copy is not being saved in the Sent folder. However if using either an iDevice or a web browser on iCloud.com copies are saved so this is a Mail application issue.

Nick B

Level 1

9 points

Jun 26, 2015 11:44 AM in response to Scott Raymond

I have the same problem also. Sent mail with attachments go into Recovered Messages... eventually. Very frustrating.

Jun 26, 2015 12:15 PM in response to Scott Raymond

Same issue for me. Brand new 15" MacBook Pro retina. If I send an e-mail with a PDF attachment it briefly shows in the Sent folder, then disappears, then eventually shows up in a "recovered messages" folder.

Scott Raymond Author

Level 2

150 points

Jun 26, 2015 12:21 PM in response to davidrolph

So this is obviously a bug. This only started happening for me very recently. How about everyone else? And I don't remember a software update recently that may have provoked this from happening.

rjla

Level 1

0 points

Jun 26, 2015 12:29 PM in response to Scott Raymond

Started happening here recently as well. No idea why.

Scott Raymond Author

Level 2

150 points

Jun 26, 2015 12:32 PM in response to rjla

The only thing I can think of that has changed on my computer is an update to Adobe Creative Cloud which is creating these PDFs that I am attaching to emails. Is everyone else in the same situation? Do you use Adobe Creative Cloud and recently updated to the 2015 versions of their apps?

Jun 26, 2015 12:32 PM in response to Scott Raymond

Started yesterday for me. I have messages with PDF attachments in my Sent folder from Wednesday 6/24, but nothing for yesterday or today. I am a graphic designer and send PDF files frequently every day...

Jun 26, 2015 12:33 PM in response to Scott Raymond

Updated to the 2015 Creative Cloud apps last week, issue didn't start 'til yesterday.

Nick B

Level 1

9 points

Jun 26, 2015 12:35 PM in response to Scott Raymond

Yes, I upgraded to CC 2015 on Monday and I guess it started shortly after that.

Scott Raymond Author

Level 2

150 points

Jun 26, 2015 12:35 PM in response to davidrolph

Strange. I also updated last week to the newest creative cloud. Not sure when it started happening with me. I am also a graphic designer. I started noticing it on the 23rd when I created this post. For me it only happens with PDF file. Yet one I sent yesterday did go into my sent folder. I've tested with that same PDF and it doesn't go into the sent folder so there seems to be no rhyme or reason to it.

some emails don't go into sent folder