Starbucks app and Apple Pay Issue

Howard Brazee wrote:

I'm confused. When I got my 6S+ for Christmas, I restored from my 4S, and then added a credit card. A few days later, I opened the Wallet app and found two cards - the card I added, and the Starbucks card. I haven't yet used Apple Pay, but I did buy a Starbucks coffee using the Starbucks app. I infer that I could have used Apple Pay and the Starbucks card, and expect it would have worked the same way as using the Starbucks app.

You can use Apple Pay, which uses your credit card, to pay at Starbuck or you can use the Starbucks app which is connected to your Starbucks card. There is one significant difference. If you use Apple Pay, you do not earn rewards (free coffee after twelve purchases). This has kept me using the Starbucks app. If you connect your Starbucks card to Wallet, the card will also appear there. I have a favorite store selected so, when I'm in that neighborhood, I can pay from the lock screen or Notifications on my Apple Watch.

Note that you can also set up the Starbuck app so that you can refill it using Apple Pay.

I'm having this issue now. Can't use auto-reload and can't reload manually through the app on my iPhone. Auto-reload was working flawlessly for more than a year when suddenly is just stopped. Same card used for reloads that is valid through 2017. I tried adding a different credit card only to receive the same error. I can use that same credit card in a store to reload with no problem and my updated balance is reflected immediately via the app. Something is birked on the Starbucks end of the process. Even Apple Pay fails.

I just recently started having this issue where I try and reload using Apple Pay and receive a Payment Not Completed a system error has occurred. Same thing happens if I try reloading the card without using Apple Pay. If I look in my Apple Pay settings and view this card, I can see the transactions I'm attempting with a result of transaction refunded. Anyone else experiencing this issue? I can't determine if it's a card/bank issue or a Starbucks app issue.

Same for me. I haven't been able to reload my card on my 5s. I've tried 2 different CCs, PayPal, and just online through Starbucks.com. Seems like it's a Starbucks system issue.

Mine wasn't working either until i realized that under my CC info there is two addresses listed. One was current, the other one is an old address. My problem is that when i go to delete the old address it won't go away. It looks like it is deleted but when you get out of that screen and return, it comes right back. So the addresses never match up. I don't understand why after I delete the old address that it doesn't stay deleted?! This is eternally frustrating for me at this point because i've literally been going in circles trying to figure it out.

colette_w I would hazard to guess there is an error with your account, and that the easiest way yo resolve would be calling support. Maybe just deleting your CC from Apple Pay and then setting it up again a bit later would work.

hi what link are you taking about i'm having the same problem

nataliefrommiami beach wrote:

hi what link are you taking about i'm having the same problem

The person to whom you are replaying was saying they would pass the link to this thread on to Starbucks.

I'll try that next time if I have the issue.

Yep, worked for me. I had several addresses which all looked correct, but after deleting them all and recreating 1 address in the Contacts app and using it in Wallet, all good.