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Level 1

6 points

My (relatively new) iMac is incredibly slow - Please help!

Hi,

I realize this question is likely very repeated, but, I've scoured the forums and haven't found a solution that works, and I'm not sure what to do. My relatively new iMac is incredible slow. Like, super slow. From a restart to a place in the desktop where I can reasonable use the computer, is minutes, maybe 5. I see constant beachballs. Frequently, I might be using a program then switch over to Safari to do a web search and the computer has to catch up to my typing. Not all the time, but it happens at least once a day. Again, it's slooooooow. And, I don't know what to do.

Here is a EtreCheck report. I actually ran 2 within 30 minutes of each other just in case you might be interested in the differences.

Your thoughts, ideas, and suggestions are most welcome!

REPORT 1

EtreCheck version: 2.2 (132)

Report generated 6/29/15, 9:34 AM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (27-inch, Late 2013) (Technical Specifications)

iMac - model: iMac14,2

1 3.2 GHz Intel Core i5 CPU: 4-core

16 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

4 GB DDR3 1600 MHz ok

BANK 1/DIMM1

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information: ℹ️

NVIDIA GeForce GT 755M - VRAM: 1024 MB

iMac 2560 x 1440

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 16:9:17

Disk Information: ℹ️

APPLE HDD ST1000DM003 disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 944.35 GB (449.85 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 55.00 GB (3.97 GB free)

USB Information: ℹ️

Western Digital My Book 1140 3 TB

Photos & Video (disk2s1) /Volumes/Photos & Video : 1.00 TB (202.34 GB free)

Storage (disk2s2) /Volumes/Storage : 2.00 TB (2.00 TB free)

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Microsoft Microsoft 5-Button Mouse with IntelliEye(TM)

Seagate FreeAgent 1 TB

EFI (disk1s1) <not mounted> : 210 MB

Time Machine (disk1s2) /Volumes/Time Machine : 999.86 GB (85.77 GB free)

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Anywhere

Kernel Extensions: ℹ️

/Applications/DiskWarrior.app

[not loaded] com.alsoft.Preview (4.4) [Click for support]

/Library/Extensions

[not loaded] com.joshuawise.kexts.HoRNDIS (6 - SDK 10.6) [Click for support]

/System/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6) [Click for support]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: ℹ️

[running] com.adobe.adobeupdatedaemon.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.backblaze.bzserv.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.skype.skypeinstaller.plist [Click for support]

[loaded] fi.polar.libpolar.plist [Click for support]

[running] fi.polar.polard.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[failed] com.akamai.single-user-client.plist [Click for support]

[running] com.backblaze.bzbmenu.plist [Click for support]

[loaded] com.valvesoftware.steamclean.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

TimehopSync Application (/Applications/TimehopSync.app)

Internet Plug-ins: ℹ️

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]

FlashPlayer-10.6: Version: 18.0.0.194 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Flash Player: Version: 18.0.0.194 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

o1dbrowserplugin: Version: 5.4.2.18903 [Click for support]

SharePointBrowserPlugin: Version: 14.5.2 - SDK 10.6 [Click for support]

googletalkbrowserplugin: Version: 5.4.2.18903 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 45 Check version

User internet Plug-ins: ℹ️

VSeeHelper: Version: VSeeHelper 1.0.0.0 - SDK 10.8 [Click for support]

WebEx64: Version: 1.0 - SDK 10.6 [Click for support]

Safari Extensions: ℹ️

AdBlock

Save to Pocket

Evernote Web Clipper

Pin It Button

3rd Party Preference Panes: ℹ️

Backblaze Backup [Click for support]

Flash Player [Click for support]

GoPro [Click for support]

Java [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 944.35 GB Disk used: 494.49 GB

Photos & Video: Disk size: 1.00 TB Disk used: 797.66 GB

Destinations:

Data [Network]

Total size: 2.00 TB

Total number of backups: 41

Oldest backup: 2015-04-08 03:42:26 +0000

Last backup: 2015-06-29 01:57:08 +0000

Size of backup disk: Too small

Backup size 2.00 TB < (Disk used 1.29 TB X 3)

Time Machine [Local]

Total size: 999.86 GB

Total number of backups: 33

Oldest backup: 2015-05-31 13:16:14 +0000

Last backup: 2015-06-29 03:55:32 +0000

Size of backup disk: Too small

Backup size 999.86 GB < (Disk used 1.29 TB X 3)

Top Processes by CPU: ℹ️

18% bztransmit

3% WindowServer

1% bzfilelist

1% Timehop Sync

0% distnoted(4)

Top Processes by Memory: ℹ️

1.20 GB com.apple.WebKit.WebContent(4)

1.05 GB kernel_task

688 MB Safari

524 MB iTunes

508 MB com.apple.MediaLibraryService

Virtual Memory Information: ℹ️

31 MB Free RAM

16.00 GB Used RAM

2 MB Swap Used

Diagnostics Information: ℹ️

Jun 28, 2015, 09:18:36 PM /Library/Logs/DiagnosticReports/iTunes_2015-06-28-211836_[redacted].hang

Jun 28, 2015, 06:48:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Downloader_2015-06-28-184805_[ redacted].crash

Jun 28, 2015, 05:20:25 PM Self test - passed

Jun 28, 2015, 04:47:15 PM /Library/Logs/DiagnosticReports/AdobeCrashDaemon_2015-06-28-164715_[redacted].c rash

Jun 28, 2015, 04:45:32 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.MailServiceAgent_201 5-06-28-164532_[redacted].crash

Jun 28, 2015, 02:24:20 PM /Library/Logs/DiagnosticReports/hl2_osx_2015-06-28-142420_[redacted].hang

Jun 28, 2015, 07:04:30 AM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.MailServiceAgent_201 5-06-28-070430_[redacted].crash

Jun 27, 2015, 05:57:01 AM /Library/Logs/DiagnosticReports/iPhoto_2015-06-27-055701_[redacted].cpu_resourc e.diag [Click for details]

Jun 26, 2015, 11:06:31 PM /Library/Logs/DiagnosticReports/iPhoto_2015-06-26-230631_[redacted].hang

REPORT 2

EtreCheck version: 2.2 (132)

Report generated 6/29/15, 10:09 AM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (27-inch, Late 2013) (Technical Specifications)

iMac - model: iMac14,2

1 3.2 GHz Intel Core i5 CPU: 4-core

16 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

4 GB DDR3 1600 MHz ok

BANK 1/DIMM1

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information: ℹ️

NVIDIA GeForce GT 755M - VRAM: 1024 MB

iMac 2560 x 1440

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 16:45:50

Disk Information: ℹ️

APPLE HDD ST1000DM003 disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 944.35 GB (449.10 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 55.00 GB (3.97 GB free)

USB Information: ℹ️

Western Digital My Book 1140 3 TB

Photos & Video (disk2s1) /Volumes/Photos & Video : 1.00 TB (202.34 GB free)

Storage (disk2s2) /Volumes/Storage : 2.00 TB (2.00 TB free)

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Microsoft Microsoft 5-Button Mouse with IntelliEye(TM)

Seagate FreeAgent 1 TB

EFI (disk1s1) <not mounted> : 210 MB

Time Machine (disk1s2) /Volumes/Time Machine : 999.86 GB (85.77 GB free)

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Anywhere

Kernel Extensions: ℹ️

/Applications/DiskWarrior.app

[not loaded] com.alsoft.Preview (4.4) [Click for support]

/Library/Extensions

[not loaded] com.joshuawise.kexts.HoRNDIS (6 - SDK 10.6) [Click for support]

/System/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6) [Click for support]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: ℹ️

[running] com.adobe.adobeupdatedaemon.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.backblaze.bzserv.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.skype.skypeinstaller.plist [Click for support]

[loaded] fi.polar.libpolar.plist [Click for support]

[running] fi.polar.polard.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[failed] com.akamai.single-user-client.plist [Click for support]

[running] com.backblaze.bzbmenu.plist [Click for support]

[loaded] com.valvesoftware.steamclean.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

TimehopSync Application (/Applications/TimehopSync.app)

Internet Plug-ins: ℹ️

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]

FlashPlayer-10.6: Version: 18.0.0.194 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Flash Player: Version: 18.0.0.194 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

o1dbrowserplugin: Version: 5.4.2.18903 [Click for support]

SharePointBrowserPlugin: Version: 14.5.2 - SDK 10.6 [Click for support]

googletalkbrowserplugin: Version: 5.4.2.18903 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 45 Check version

User internet Plug-ins: ℹ️

VSeeHelper: Version: VSeeHelper 1.0.0.0 - SDK 10.8 [Click for support]

WebEx64: Version: 1.0 - SDK 10.6 [Click for support]

Safari Extensions: ℹ️

AdBlock

Save to Pocket

Evernote Web Clipper

Pin It Button

3rd Party Preference Panes: ℹ️

Backblaze Backup [Click for support]

Flash Player [Click for support]

GoPro [Click for support]

Java [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 944.35 GB Disk used: 495.24 GB

Photos & Video: Disk size: 1.00 TB Disk used: 797.66 GB

Destinations:

Data [Network]

Total size: 2.00 TB

Total number of backups: 41

Oldest backup: 2015-04-08 03:42:26 +0000

Last backup: 2015-06-29 01:57:08 +0000

Size of backup disk: Too small

Backup size 2.00 TB < (Disk used 1.29 TB X 3)

Time Machine [Local]

Total size: 999.86 GB

Total number of backups: 33

Oldest backup: 2015-05-31 13:16:14 +0000

Last backup: 2015-06-29 03:55:32 +0000

Size of backup disk: Too small

Backup size 999.86 GB < (Disk used 1.29 TB X 3)

Top Processes by CPU: ℹ️

8% Timehop Sync

4% WindowServer

1% fontd

1% com.apple.WebKit.WebContent(6)

0% backupd

Top Processes by Memory: ℹ️

2.03 GB com.apple.WebKit.WebContent(6)

1.11 GB kernel_task

705 MB Safari

524 MB iTunes

508 MB com.apple.MediaLibraryService

Virtual Memory Information: ℹ️

85 MB Free RAM

16.00 GB Used RAM

18 MB Swap Used

Diagnostics Information: ℹ️

Jun 28, 2015, 09:18:36 PM /Library/Logs/DiagnosticReports/iTunes_2015-06-28-211836_[redacted].hang

Jun 28, 2015, 06:48:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Downloader_2015-06-28-184805_[ redacted].crash

Jun 28, 2015, 05:20:25 PM Self test - passed

Jun 28, 2015, 04:47:15 PM /Library/Logs/DiagnosticReports/AdobeCrashDaemon_2015-06-28-164715_[redacted].c rash

Jun 28, 2015, 04:45:32 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.MailServiceAgent_201 5-06-28-164532_[redacted].crash

Jun 28, 2015, 02:24:20 PM /Library/Logs/DiagnosticReports/hl2_osx_2015-06-28-142420_[redacted].hang

Jun 28, 2015, 07:04:30 AM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.MailServiceAgent_201 5-06-28-070430_[redacted].crash

Jun 27, 2015, 05:57:01 AM /Library/Logs/DiagnosticReports/iPhoto_2015-06-27-055701_[redacted].cpu_resourc e.diag [Click for details]

Jun 26, 2015, 11:06:31 PM /Library/Logs/DiagnosticReports/iPhoto_2015-06-26-230631_[redacted].hang

Posted on Jun 29, 2015 8:10 AM

31 replies

etresoft

Level 8

46,614 points

Jun 29, 2015 6:26 PM in response to mrpeepers

mrpeepers wrote:

Side note, I am running Backblaze, Timehop, Dropbox in the background... Could these really be bringing the system to its knees?

Hello again mrpeepers,

I don't think that is a side note. I think that is the problem. You have 8.4 GB of cache and a mechanical hard disk. If you had a normal amount of cache, like the 1.6 GB that I have, or an SDD, it wouldn't be a problem. But with your RAM completely full like this, anything you want to do is going to be slow. Any program that needs to use RAM will first have to reclaim it from your cache. Now, as far as the operating system is concerned, there is nothing wrong whatsoever. That's why you have the green indicator. In your case, the green doesn't mean good, it means the colour of your grass as you watch it grow while launching apps.

I suggest removing Timehop first as it is the one I haven't heard about before. Then try Backblaze. Finally try Dropbox. Restart and see how well it runs. Your cache value should be much smaller.

Virtual memory is really tricky business. For many years, we learned to maximize our free RAM at all costs, because that was important. It really isn't anymore and I don't want to suggest that you need to keep any particular amount of free RAM available. Your system is optimized to use RAM as efficiently as possible. It is just that running all of those internet sync programs just happens to be something that heavily uses your file cache. And these days, as more and more people get SSDs, fewer and fewer people notice things like that. Of course, with this like of logic, it won't be long before the OS runs so inefficiently that SSDs are just as slow as mechanical hard disks are today. It is inevitable.

etresoft

Level 8

46,614 points

Jun 29, 2015 6:31 PM in response to mrpeepers

Hello again mrpeepers,

Hopefully removing those background processes will fix it. There is always a possibility that it won't however. Your startup drive could be failing. In some cases, EtreCheck can report that, but not always.

mrpeepers Author

Level 1

6 points

Jun 29, 2015 6:42 PM in response to etresoft

Appreciate the response. Now, when you say remove, should I try to stop them from starting at launch or completely remove them? If removing/uninstalling the program, that's going to suck for Backblaze as that's my cloud backup. Crud.

So, please clarify for me if you want me remove these (uninstall) programs one by one. Then I'll run another report.

Linc Davis

Level 10

209,547 points

Jun 29, 2015 6:51 PM in response to mrpeepers

Back up all data before proceeding.

This procedure will unlock all your user files (not system files) and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.

Step 1

If you have more than one user, and the one in question is not an administrator, then go to Step 2.

Triple-click anywhere in the following line on this page to select it:

sudo find ~ $TMPDIR.. -exec chflags -h nouchg,nouappnd,noschg,nosappnd {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-

Copy the selected text to the Clipboard by pressing the key combination command-C.

Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.

You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.

Step 2 (optional)

Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.

Start up in Recovery mode. When the OS X Utilities screen appears, select

Utilities ▹ Terminal

from the menu bar. A Terminal window will open. In that window, type this:

resetp

Press the tab key. The partial command you typed will automatically be completed to this:

resetpassword

Press return. A Reset Password window will open. You’re not going to reset a password.

Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.

Select your username from the menu labeled Select the user account if not already selected.

Under Reset Home Directory Permissions and ACLs, click the Reset button.

Select

 ▹ Restart

from the menu bar.

Back up all data again.

Triple-click anywhere in the line below on this page to select it:

~/Library/Caches/CloudKit

Right-click or control-click the highlighted line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer and empty the Trash.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Jun 30, 2015 1:55 AM in response to mrpeepers

I've been having the exact same problem on my iMac, making it all but unusable. The problem started out of the blue, and Disk Utility isn't reporting any problems with the drive. However, I just received the following email from Apple:

Dear iMac owner,

Apple has determined that certain 3TB hard drives used in 27-inch iMac systems may fail. These systems were sold between December 2012 and September 2013.

Our records show that you have an iMac with an affected 3TB hard drive. Apple will replace
your hard drive with a new one, free of charge.

Please visit the iMac (27-inch) 3TB Hard Drive Replacement Program page to learn more about the replacement process.

We apologize for any inconvenience.

If my drive is failing, that would explain everything. Perhaps yours is failing too?

mrpeepers Author

Level 1

6 points

Jun 30, 2015 4:39 AM in response to mrpeepers

Linc, before I do what you're asking, could you please tell me what are the ramifications? I don't have any custom permissions, so, what exactly will this (This procedure will unlock all your user files (not system files) and reset their ownership, permissions, and access controls to the default.) do?

Here's a new EtreCheck

EtreCheck version: 2.2 (132)

Report generated 6/30/15, 6:33 AM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (27-inch, Late 2013) (Technical Specifications)

iMac - model: iMac14,2

1 3.2 GHz Intel Core i5 CPU: 4-core

16 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

4 GB DDR3 1600 MHz ok

BANK 1/DIMM1

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information: ℹ️

NVIDIA GeForce GT 755M - VRAM: 1024 MB

iMac 2560 x 1440

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 15:3:24

Disk Information: ℹ️

APPLE HDD ST1000DM003 disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 944.35 GB (450.46 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 55.00 GB (3.97 GB free)

USB Information: ℹ️

Western Digital My Book 1140

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Microsoft Microsoft 5-Button Mouse with IntelliEye(TM)

Seagate FreeAgent 1 TB

EFI (disk1s1) <not mounted> : 210 MB

Time Machine (disk1s2) /Volumes/Time Machine : 999.86 GB (85.80 GB free)

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Anywhere

Kernel Extensions: ℹ️

/Applications/DiskWarrior.app

[not loaded] com.alsoft.Preview (4.4) [Click for support]

/Applications/FlowSync.app

[not loaded] com.joshuawise.kexts.HoRNDIS (6 - SDK 10.6) [Click for support]

/System/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6) [Click for support]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: ℹ️

[running] com.adobe.adobeupdatedaemon.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.backblaze.bzserv.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.skype.skypeinstaller.plist [Click for support]

[loaded] fi.polar.libpolar.plist [Click for support]

[running] fi.polar.polard.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[failed] com.akamai.single-user-client.plist [Click for support]

[running] com.backblaze.bzbmenu.plist [Click for support]

[loaded] com.valvesoftware.steamclean.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

TimehopSync Application (/Applications/TimehopSync.app)

Internet Plug-ins: ℹ️

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]

FlashPlayer-10.6: Version: 18.0.0.194 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Flash Player: Version: 18.0.0.194 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

o1dbrowserplugin: Version: 5.4.2.18903 [Click for support]

SharePointBrowserPlugin: Version: 14.5.2 - SDK 10.6 [Click for support]

googletalkbrowserplugin: Version: 5.4.2.18903 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 45 Check version

User internet Plug-ins: ℹ️

VSeeHelper: Version: VSeeHelper 1.0.0.0 - SDK 10.8 [Click for support]

WebEx64: Version: 1.0 - SDK 10.6 [Click for support]

Safari Extensions: ℹ️

AdBlock

Save to Pocket

Evernote Web Clipper

Pin It Button

3rd Party Preference Panes: ℹ️

Backblaze Backup [Click for support]

Flash Player [Click for support]

GoPro [Click for support]

Java [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 944.35 GB Disk used: 493.89 GB

Destinations:

Data [Network]

Total size: 2.00 TB

Total number of backups: 40

Oldest backup: 2015-04-08 03:42:26 +0000

Last backup: 2015-06-30 03:58:12 +0000

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 493.89 GB X 3)

Time Machine [Local]

Total size: 999.86 GB

Total number of backups: 37

Oldest backup: 2015-05-31 13:16:14 +0000

Last backup: 2015-06-30 01:25:06 +0000

Size of backup disk: Too small

Backup size 999.86 GB < (Disk used 493.89 GB X 3)

Top Processes by CPU: ℹ️

23% mdworker(15)

6% WindowServer

5% sysmond

2% com.apple.WebKit.WebContent(8)

2% bzfilelist

Top Processes by Memory: ℹ️

1.74 GB com.apple.WebKit.WebContent(8)

1.11 GB kernel_task

705 MB Safari

475 MB softwareupdated

360 MB mdworker(15)

Virtual Memory Information: ℹ️

734 MB Free RAM

15.00 GB Used RAM

16 MB Swap Used

Diagnostics Information: ℹ️

Jun 30, 2015, 06:25:40 AM /Users/[redacted]/Library/Logs/DiagnosticReports/MultiMC_2015-06-30-062540_[red acted].crash

Jun 29, 2015, 08:48:07 PM /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-06-29-204807_[reda cted].crash

Jun 29, 2015, 07:04:57 PM /Users/[redacted]/Library/Logs/DiagnosticReports/hl2_osx_2015-06-29-190457_[red acted].crash

Jun 29, 2015, 05:00:19 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.MailServiceAgent_201 5-06-29-170019_[redacted].crash

Jun 29, 2015, 03:27:05 PM Self test - passed

Jun 28, 2015, 09:18:36 PM /Library/Logs/DiagnosticReports/iTunes_2015-06-28-211836_[redacted].hang

Jun 28, 2015, 06:48:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Downloader_2015-06-28-184805_[ redacted].crash

Jun 28, 2015, 04:47:15 PM /Library/Logs/DiagnosticReports/AdobeCrashDaemon_2015-06-28-164715_[redacted].c rash

Jun 28, 2015, 04:45:32 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.MailServiceAgent_201 5-06-28-164532_[redacted].crash

Jun 28, 2015, 02:24:20 PM /Library/Logs/DiagnosticReports/hl2_osx_2015-06-28-142420_[redacted].hang

Jun 28, 2015, 07:04:30 AM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.MailServiceAgent_201 5-06-28-070430_[redacted].crash

etresoft

Level 8

46,614 points

Jun 30, 2015 4:51 AM in response to mrpeepers

Hello again mrpeepers,

i suggest removing them because that is the easiest solution. You should be able to disable them too, but there might be some specific procedure for each one. There are some launchd commands that might work. But that is why we on Apple Support Communitis don't like to provide help with 3rd party software. Apple is pretty consistent about how software works. There is no guarantee about 3rd party software. The standard terminal commands might work, and might not. The safest bet is to just uninstall 3rd party software until the problem is identified. In many cases, just uninstalling and then reinstalling the latest version will fix the problem. But in all cases, the most important step is to find the problem first.

mrpeepers Author

Level 1

6 points

Jun 30, 2015 4:56 AM in response to etresoft

Hi Etresoft, OK. How do you recommend removing them? Simply drag to trash?

Hi Linc, I'm running your stuff now too.

mrpeepers Author

Level 1

6 points

Jun 30, 2015 6:15 AM in response to mrpeepers

I've just done what Linc asked... Also, here's another report

EtreCheck version: 2.2 (132)

Report generated 6/30/15, 8:10 AM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (27-inch, Late 2013) (Technical Specifications)

iMac - model: iMac14,2

1 3.2 GHz Intel Core i5 CPU: 4-core

16 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

4 GB DDR3 1600 MHz ok

BANK 1/DIMM1

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information: ℹ️

NVIDIA GeForce GT 755M - VRAM: 1024 MB

iMac 2560 x 1440

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 0:12:21

Disk Information: ℹ️

APPLE HDD ST1000DM003 disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 944.35 GB (452.12 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 55.00 GB (3.97 GB free)

USB Information: ℹ️

Western Digital My Book 1140

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Microsoft Microsoft 5-Button Mouse with IntelliEye(TM)

Seagate FreeAgent 1 TB

EFI (disk1s1) <not mounted> : 210 MB

Time Machine (disk1s2) <not mounted> : 999.86 GB

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Anywhere

Kernel Extensions: ℹ️

/Applications/DiskWarrior.app

[not loaded] com.alsoft.Preview (4.4) [Click for support]

/Applications/FlowSync.app

[not loaded] com.joshuawise.kexts.HoRNDIS (6 - SDK 10.6) [Click for support]

/System/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6) [Click for support]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: ℹ️

[running] com.adobe.adobeupdatedaemon.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.backblaze.bzserv.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.skype.skypeinstaller.plist [Click for support]

[loaded] fi.polar.libpolar.plist [Click for support]

[running] fi.polar.polard.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[failed] com.akamai.single-user-client.plist [Click for support] [Click for details]

[running] com.backblaze.bzbmenu.plist [Click for support]

[loaded] com.valvesoftware.steamclean.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

TimehopSync Application (/Applications/TimehopSync.app)

Internet Plug-ins: ℹ️

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]

FlashPlayer-10.6: Version: 18.0.0.194 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Flash Player: Version: 18.0.0.194 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

o1dbrowserplugin: Version: 5.4.2.18903 [Click for support]

SharePointBrowserPlugin: Version: 14.5.2 - SDK 10.6 [Click for support]

googletalkbrowserplugin: Version: 5.4.2.18903 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 45 Check version

User internet Plug-ins: ℹ️

VSeeHelper: Version: VSeeHelper 1.0.0.0 - SDK 10.8 [Click for support]

WebEx64: Version: 1.0 - SDK 10.6 [Click for support]

Safari Extensions: ℹ️

AdBlock

Save to Pocket

Evernote Web Clipper

Pin It Button

3rd Party Preference Panes: ℹ️

Backblaze Backup [Click for support]

Flash Player [Click for support]

GoPro [Click for support]

Java [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 944.35 GB Disk used: 492.22 GB

Destinations:

Data [Network]

Total size: 2.00 TB

Total number of backups: 40

Oldest backup: 2015-04-08 03:42:26 +0000

Last backup: 2015-06-30 03:58:12 +0000

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 492.22 GB X 3)

Time Machine [Local]

Total size: 999.86 GB

Total number of backups: 37

Oldest backup: 2015-05-31 13:16:14 +0000

Last backup: 2015-06-30 11:35:58 +0000

Size of backup disk: Too small

Backup size 999.86 GB < (Disk used 492.22 GB X 3)

Top Processes by CPU: ℹ️

11% bztransmit

6% fsck_hfs

5% WindowServer

4% diskimages-helper

3% mds

Top Processes by Memory: ℹ️

2.08 GB fsck_hfs

1.10 GB com.apple.WebKit.WebContent(4)

1018 MB kernel_task

573 MB bztransmit

426 MB Safari

Virtual Memory Information: ℹ️

1.07 GB Free RAM

15.00 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

Jun 30, 2015, 07:58:38 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Adobe Desktop Service_2015-06-30-075838_[redacted].crash

Jun 30, 2015, 07:58:38 AM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.MailServiceAgent_201 5-06-30-075838_[redacted].crash

Jun 30, 2015, 07:53:39 AM Self test - passed