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After updating to IOS 8.4 my music previously loaded on my phone from iTunes is gone as are my playlists.
It looks as though the space is still allocated on my phone, so the music must still be there.
The only music that shows are the songs I purchased.
How do I access my music or how can I clear the allocated space?
iPhone 5s, iOS 8.4
I have the exact issue and it might be the deal breaker. I have most of my music loaded from vinyl and organized by key playlists. All gone. Most of my music you can't get on itunes with the crisp vinyl sound. All gone.
It's been recommended to try an load from itunes off a computer but I'm waiting to see if there are any better suggestions. (There's an update waiting on my computer as well.)
Another suggestion is to restore to the latest back-up however if you are using icloud back-up you may be screwed.
Tim Cook should just go ahead and rename Apple - Comcast. Because they keep getting crappier and crappier without providing any value.
I also have the same issue. The new app does not even give you an opportunity to play or shuffle the 12 songs they did give me back. I have 16g of music but can no longer see or access it. Still waiting for a response from Apple on how to fix. I knew I should have waited before updating.
Just figured out the problem after being on the phone with a nice apple person who didnt know either but between the two we figured it out. down at the bottom go to Playlists. on drop arrow beside all playlist, tap. Make sure that show music available offline is turned OFF. My music magically appeared after that. also i found that to shuffle etc. tap on a song then swipe up. the cross arrows are there that will let you set to shuffle all songs. was hard to figure out but it now is working correctly,
I was also having the same problem. I updated to version 8.4, lost half of my music, including many that I have uploaded years ago and lost the original files in an old computer. I did not have any backup in my computer iTunes. This upgrade was a mess, I wish I never had done it.
Try going to playlists located on the bottom. then when it comes up there is a little ^ next to it. tap that and make sure that "Show Music Available Offline" is OFF. All my music magically appeared.
If all else fails, I've heard some people are seeing good results with the following steps:
Seems strange, but give it a go and let me know if this helps!
this is not the fix. Please read the thread from above. The fix is very easy and does not involve a bunch of steps. thanks.
"The person who says it cannot be done should not interrupt the person doing it." Or, in this case, the person should not knock an untested solution.
Not to mention, some people are still having trouble despite the steps provided previously in the thread. Just trying to help!
Another quick question. It's probably completely irrelevant, but how many people use the Watch and are also experiencing this problem? Or rather, is there at least one person who does not use the Watch and is experiencing this problem?
After 8.4 upgrade, sync your music thru itunes and presto you have all the songs that you had on your phone earlier!
Sorry, that may work initially but I upgraded my iphone on a Sunday evening, resync'd it with my MAC. Everything's good all week. Everything's good the night before the performance (Saturday evening). Then Sunday morning (a week since the upgrade), everything's gone. I specifically did the upgrade a week ahead of the performance in case there were problems. I don't know what happened. I didn't take any other updates that night or morning before the performance.
I had this issue when I upgraded to iOS 8.4. All my music seemed to be hidden in "Other", except for purchased music.
Plugged phone into iTunes and ran a sync it was recopied and the 6gb of "other" disappeared.
Go into my music,click on artists.Then slide the tab that says iTunes purchases and your music will appear.Worked for me give it a shot.
Same thing happened to me and it's so freakin' frustrating. Lost all my playlists while I was on vacation. I'm home now, at my computer, and here's how I fixed it.
Connect your phone to your computer (I'm on an iMac), open iTunes, click on the device (I have an iPhone 6+). Under "Settings" on the left (not On My Device) click "Music" and select "Sync Music"--> "Selected playlists, artists, albums, and genres". This looks more like the screen I've used in iTunes for years. I was able to put the playlists back on my phone.
I've been a huge Apple fan and have had an Apple computer since the mid 80's. I have an Apple tattoo on my hand! But the quality of their products has really declined in the years since Steve Jobs' death. They need to work smarter and put out innovative products without glitches and that are intuitive, or they are going to fall behind and become another giant that fell. I really don't want to see that happen. Apple!!! Fix these problems!!!!
same here lost all playlists. why didn't they just add apple music service to what already worked instead of messing everything up. maybe if everybody just went to social media and let people know, apple would get the hint
Same issue here. Spent several hours last night looking for solution to recover my music on my iphone. Getting a message that I had to have a wifi connection or cell data turned on. Even with wifi connection, the library was empty/gone. The free space bar at the bottom of the itunes window for the device showed the storage was being used by "Other".
Previously loaded music is missing after IOS 8.4 upgrade
