jvnase
Level 1 (9 points)
iCloud

Q: ios 8.4 music missing

After updating my iPad to iOS 8.4 I can not locate most of my music and my music videos. The only music and music videos I can find are those purchased through iTunes. Any ideas where my music is and how to access it?  Thanks

iPad (4th gen) Wi-Fi, iOS 8.4

Posted on Jun 30, 2015 11:37 AM

by jvnase,Solvedanswer
jvnase jvnase
Level 1 (9 points)
iCloud
A:

I updated my iTunes to version 12.2.  I then synced my iPad with iTunes on my PC and the music is back.

However, before syncing iTunes was warning that I was 8GB over capacity showing that I had 22 GB in other.

Nevertheless, the sync completed.  Now my iPad shows 2.2 GB in other and 10 GB free.

Posted on Jul 2, 2015 9:17 AM

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jvnase

Q: ios 8.4 music missing

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  • by Ralph9430,

    Ralph9430 Ralph9430 Jun 30, 2015 11:42 AM in response to jvnase
    Level 6 (18,243 points)
    Apple Watch
    Jun 30, 2015 11:42 AM in response to jvnase

    Do you sync with iTunes? If so your music would be there.

  • by jvnase,

    jvnase jvnase Jun 30, 2015 12:05 PM in response to Ralph9430
    Level 1 (9 points)
    iCloud
    Jun 30, 2015 12:05 PM in response to Ralph9430

    My music and videos were all on my iPad (via iTunes sync) prior to updating to iOS 8.4 today.  Now they are gone.

    Do I need to reconnect to iTunes?  I do not see why the update would delete my music and videos.

  • by dbyone,

    dbyone dbyone Jun 30, 2015 12:20 PM in response to jvnase
    Level 1 (5 points)
    Jun 30, 2015 12:20 PM in response to jvnase

    Same here, iphone 6.I have not tried synching back to iTunes as I don't have my laptop with me right now.

  • by mattt9998,

    mattt9998 mattt9998 Jun 30, 2015 7:55 PM in response to Ralph9430
    Level 1 (0 points)
    Jun 30, 2015 7:55 PM in response to Ralph9430

    Does not help.

     

    When the iPhone is connected to my PC, iTunes shows my Music on my phone as "Other". In iTunes when I go the the music sync settings it says...

     

    "iPhone can access your iCloud Music Library. Songs can be downloaded and played via Wi-Fi or a cellular network."

     

    Even if I turn off iCould music library both in iTunes on the PC, and on the iPhone nothing changes.  I have 80gb of music on my phone listed as dead space.  I dont want to have to wipe, or restore my phone, but I may have to.

  • by dbyone,

    dbyone dbyone Jun 30, 2015 8:02 PM in response to mattt9998
    Level 1 (5 points)
    Jun 30, 2015 8:02 PM in response to mattt9998

    Same,

    I am restoring now.

    Just make sure that iCloud music library is turned off in settings/music/ before you resync

  • by Roger1085,

    Roger1085 Roger1085 Jul 1, 2015 2:10 AM in response to jvnase
    Level 1 (8 points)
    iPhone
    Jul 1, 2015 2:10 AM in response to jvnase

    HI. Since updating my devices my iPad Air is showing all my music correctly, but my iPhone 6 is missing a few iTunes tracks from albums and I can't see a way of downloading those tracks again. iTunes tells me that I have purchased the music but there is no cloud for me to tap to download the missing tracks. Very annoying    

  • by LesrF,

    LesrF LesrF Jul 1, 2015 2:38 AM in response to jvnase
    Level 1 (0 points)
    Jul 1, 2015 2:38 AM in response to jvnase

    Same here. My iPhone 6 is fine. If I use my SONOS system I can see all my library by using My iPad icon and on iTunes under purchased. Very frustrating and being asked to pay for advice from Apple Support for something Apple have caused is very annoying! Will try a re-sync.

  • by David$,Helpful

    David$ David$ Jul 1, 2015 5:57 AM in response to mattt9998
    Level 1 (5 points)
    Jul 1, 2015 5:57 AM in response to mattt9998

    This is exactly what happened to me. I have 5300 songs in the "other" category. I can see them on my phone (through iTunes) if I connect my iPhone to my computer. From settings on my phone have zero songs. If I put the iPhone in airplane mode, I have no music available. No one seems to have a solution yet.

  • by Roger1085,

    Roger1085 Roger1085 Jul 1, 2015 6:20 AM in response to David$
    Level 1 (8 points)
    iPhone
    Jul 1, 2015 6:20 AM in response to David$

    I have connected my iPhone to my laptop and gone through my iTunes account and managed to sync my music back onto my iPhone. The trouble I have is some of the music has duplicated itself, so I now have to manually check my music and delete any duplicates.

    Maybe somebody from Apple could take a look at these threads/ discussions about iOS 8.4 and then come up with some answers

  • by David$,

    David$ David$ Jul 1, 2015 6:47 AM in response to David$
    Level 1 (5 points)
    Jul 1, 2015 6:47 AM in response to David$

    Connecting and performing a sync to iTunes seems to have resolved my missing song issue.

  • by LesrF,

    LesrF LesrF Jul 1, 2015 11:28 AM in response to jvnase
    Level 1 (0 points)
    Jul 1, 2015 11:28 AM in response to jvnase

    I now just have the icon on my iPad, when I open it the Apple Music logo just sits there doing nothing, iPhone still okay, but not all radio stations start. Wonder if they are online yet?

  • by swturski,Helpful

    swturski swturski Jul 1, 2015 4:32 PM in response to jvnase
    Level 1 (5 points)
    Jul 1, 2015 4:32 PM in response to jvnase

    The only music appearing on my iPhone 5S is music I previously bought via iTunes. The hundreds of CDs I had added are gone as are all the playlists. I do not use Cloud syncing or storage. Do not upgrade unil this issue is fixed.

  • by Pagajean,

    Pagajean Pagajean Jul 1, 2015 6:21 PM in response to jvnase
    Level 1 (4 points)
    Jul 1, 2015 6:21 PM in response to jvnase

    I had the same problem with my iPhone 6 and fixed it by syncing to iTunes.

  • by Roger1085,

    Roger1085 Roger1085 Jul 2, 2015 1:51 AM in response to Pagajean
    Level 1 (8 points)
    iPhone
    Jul 2, 2015 1:51 AM in response to Pagajean

    After checking through my music on my iPhone I have discovered that there is still a lot of my iTunes purchased music missing. Here is my findings and this is where I'm at.

    From the iPhone 6 home screen I go iTunes Store, more, purchased, music, all, scroll down to an artist that is missing in my library & it says downloadeg, I can click play on any track and it plays but the artist is not showing in my library, I currently have approximately 1/3rd of my music hiding somewhere on my iPhone. I have tried resettin, power off & on still no joy, anybody experiencing the same and can help?

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