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Playlists and music are not syncing (can't add any music to my iPhone now)

I've been having a lot of trouble with Apple Music! I have a pretty large iTunes library (25k) and have been using iTunes Match. At first things seemed okay on my iPhone 6. I added a couple of albums and it was good.


Then I got iTunes 12.2 and the music I added from Apple Music showed up greyed out. Nothing I did seemed to make those songs want to become available. I saw someone posted to delete the songs from the iPhone library and then add them using your Mac and then it would show up on both. No dice. I toggled Music on and off and had it re-download my music library to my iPhone. I still can't see the albums I added on my Mac (and which are clearly in my Mac library).

Now I can't add anything to my iPhone library. When I browse for an album not on my iPhone and click the "Add to My Music" button, it says okay, does the check mark thing, and then a few seconds later the icon switches back from a checkmark to a plus sign.


Basically I can't add music to my iPhone at all because I can't sync it to my computer (since now it syncs only through Apple Music), it isn't syncing changes from my Mac to my iPhone, and I can't add anything from Apple Music to my iPhone. Help!

iPhone 6, iOS 8.4

Posted on Jun 30, 2015 6:56 PM

Reply
188 replies

Aug 13, 2015 4:16 AM in response to marxmarvelous

to me the interesting question still is how do they get into a mess like this. Yes we can speculate their priority is pushing their content not helping us managing our libraries, but do they do ANY User beta testing at all? It would have taken them about five seconds to realize the chaos they'd be causing. I can't decide if the root cause is arrogance or incompetence or both.

Aug 13, 2015 4:29 AM in response to marxmarvelous

My main problem is that, as a live music fan and collector, I have a lot of official bootlegs collected over the years (Phish, Wilco,...etc).

Obviously none of them are present in the iTunes catalogue which means that they must be uploaded from my iMac to iCloud so that I can listen to them on my iPhone.

This is counter productive.


Why on earth can't I manually transfer my music from my iMac straight to my iPhone and sill enjoy Apple Music from the cloud ?

Aug 13, 2015 5:50 AM in response to Samuel_70

"official bootlegs" ? I need to check with my friend about that. He is a big bootleg fan but I didn't think they were "official".


In any case, I agree with your basic premise. They could of kept the old method of sync'ing along with any new features. It would have involved a fairly complex set of options so perhaps that is why. For example, when I sync, do I want to sync my music via USB and consume all of that space on my iphone? etc. But many of those options already exist.

Aug 16, 2015 2:38 PM in response to pedz

Hi Pedz,


Just a few examples of "official bootlegs":

https://archive.org/details/etree hundreds of tape & trade-friendly bands (from The Grateful Dead to The Smashing Pumpkins)

http://wilco.kungfustore.com/roadcase.html

http://www.livedownloads.com/

http://www.livephish.com/browse/music/latest

http://live.brucespringsteen.net/catalog.aspx

http://livemymorningjacket.com/

...and many more.


Apple doesn't know any of these, nor any of the hundreds live shows I patiently collected, ripped, tagged,...

Aug 27, 2015 4:39 AM in response to tedmacwpg

I have a question that may be similar to the original post. The problem that I am having is when I add music to my iTunes library and sync my phone, it becomes categorized as music that is not stored on my phone (not offline). I couldn't understand why music I have downloaded straight to iTunes wasn't showing up in my phone library. I unchecked the "Music Availabe Offline - Only show music stored on this phone" option and the songs showed up. Why are songs downloaded on my computer considered to be music not stored on my phone?

Aug 27, 2015 7:56 AM in response to Rose Drayton

What follows is pure speculation. I'm a programmer for 40+ years. If I were to implement Apple Music, how would I do it?


There must be a cache of music and as a cache it must have a fixed size or perhaps some other method of releasing the space that it consumes. From experimentation, I know that if you mark an album as "Make Available Online", the tracks do not get marked and vice versa. So, I assume that each album, each play list, and also each track has a bit that says "do not purge me from the cache". That bit is called "Make Available Offline" because that is more along the lines of how a normal users thinks of things.


So... all this to say that maybe a particular track is on your iphone right now this very second but if space gets tight, it will get released and not be available to you as you are driving through the Mohave Desesrt outside of cell coverage. If you set "Make Available Offline", then it will not get purged and either some other tracks will get purged or you will end up with an error that says "out of space".

Aug 27, 2015 8:18 AM in response to marxmarvelous

To me the interesting question still is how do they get into a mess like this. Yes we can speculate their priority is pushing their content not helping us managing our libraries, but do they do ANY User beta testing at all? It would have taken them about five seconds to realize the chaos they'd be causing. I can't decide if the root cause is arrogance or incompetence or both.

Have they published anywhere the precise criteria & algorithms etc for 'matching' and deciding just what is where?

Judging by many of the kludges (sorry, solutions) published in this thread, their servers must be flooded with spurious up and down load traffic as people turn iCloud on and off and on again etc etc to try and clean things up.

Aug 31, 2015 5:48 AM in response to marxmarvelous

I don't want to speak too soon, but I think this fixed the problem. This has been bugging me ever since Apple Music came out. I haven't been able to sync songs. I had tried everything. I rebuilt my iTunes library. Wiped my phone and restored from backup. Just tried the steps and it appears to be syncing now. We'll see, however. It's just started syncing. My goodness i wish they'd just stop changing stuff. Why would they introduce something that STOPS a basic function.

Playlists and music are not syncing (can't add any music to my iPhone now)

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