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Playlists and music are not syncing (can't add any music to my iPhone now)

I've been having a lot of trouble with Apple Music! I have a pretty large iTunes library (25k) and have been using iTunes Match. At first things seemed okay on my iPhone 6. I added a couple of albums and it was good.


Then I got iTunes 12.2 and the music I added from Apple Music showed up greyed out. Nothing I did seemed to make those songs want to become available. I saw someone posted to delete the songs from the iPhone library and then add them using your Mac and then it would show up on both. No dice. I toggled Music on and off and had it re-download my music library to my iPhone. I still can't see the albums I added on my Mac (and which are clearly in my Mac library).

Now I can't add anything to my iPhone library. When I browse for an album not on my iPhone and click the "Add to My Music" button, it says okay, does the check mark thing, and then a few seconds later the icon switches back from a checkmark to a plus sign.


Basically I can't add music to my iPhone at all because I can't sync it to my computer (since now it syncs only through Apple Music), it isn't syncing changes from my Mac to my iPhone, and I can't add anything from Apple Music to my iPhone. Help!

iPhone 6, iOS 8.4

Posted on Jun 30, 2015 6:56 PM

Reply
188 replies

Sep 13, 2015 12:57 PM in response to marxmarvelous

I HAVE FOUND A FIX!

Basically if you wish to continue using apple music whilst having your itunes library synced to your phone and not the useless new icloud library system where you then have to download your own music from the cloud basically rendering the sync utility useless. IT IS SIMPLE
1: settings - music - switch off icloud library

2: then plug your device into itunes and re-sync (same as old method)

all your apple music downloads will be cleared DO NOT WORRY YOU CAN RETRIEVE THEM
3: when your phone has re-synced you will have all your music on your hard drive, Then go back to settings - music - turn on icloud library

Now you will see an option to merge your icloud library and apple music library, click MERGE
4: You can now re-download your apple music tracks on your device without affecting your pre-existing hard drive music


This is the only fix i have found which allows you to re-sync your music directly to your phone whilst still being able to use the new apple music software which is great once you get past this "bug


Hope this helps!

Sep 13, 2015 12:58 PM in response to marxmarvelous

I HAVE FOUND A FIX!

Basically if you wish to continue using apple music whilst having your itunes library synced to your phone and not the useless new icloud library system where you then have to download your own music from the cloud basically rendering the sync utility useless. IT IS SIMPLE
1: settings - music - switch off icloud library

2: then plug your device into itunes and re-sync (same as old method)

all your apple music downloads will be cleared DO NOT WORRY YOU CAN RETRIEVE THEM
3: when your phone has re-synced you will have all your music on your hard drive, Then go back to settings - music - turn on icloud library

Now you will see an option to merge your icloud library and apple music library, click MERGE
4: You can now re-download your apple music tracks on your device without affecting your pre-existing hard drive music


This is the only fix i have found which allows you to re-sync your music directly to your phone whilst still being able to use the new apple music software which is great once you get past this "bug


Hope this helps!

Sep 18, 2015 7:10 PM in response to marxmarvelous

You rock!!!! Let me try to explain what my issue was and how with the helpful sugestion below I was able to fix my music library. I purchased the new IPhone 6 a few weeks ago and realized I was missing several songs. I contacted Apple support and to my surprise they could not figure it out. I went into the store and the genius bar was absolutely useless. So I contacted apple support again and the support person started by looking at my purchase record. My purchase record for some odd reason had no record of the songs I was missing and in the end the support person made the statement I must have used another source to buy the 12 songs I was missing. I stated to the young lady the music I have in my library was either from a CD I bought or thru iTunes and I have never used any other music source to buy music. In the end the apple support person gave me a 12 song credit because they could not figure out why the songs were not syncing. So I had to buy all the songs again in order for them to sync to my phone even though the songs were on my MAC computer and in my library.


The most bazar part of the story is there were two songs that are no longer in the iTunes music store, Simply Red "So not over you" and Boney James "Skating". So I was unable to purchase those songs again.

Any way to end my story I did another google search just to see if this was still an issue and read the following: go to setting then to music and unselect iCloud music library and sync your music the old way. Presto the two songs by Boney James and Simply Red were sync to my phone. OMG !!!! Apple the next time a customer contact you with an issue, Please investigate more. I am loyal customer and was a bit surprised with your employees at the genius bar.

Sep 27, 2015 11:07 AM in response to marxmarvelous

I have the same issue with most of my songs grey out when I tried transferring them to my iPhone. But I figured out how to fix that issue, although there were still a few songs that still remained grey out but most got through to my phone. My iTunes version is 12.3.


1. Connect your device to your computer.

2. Suppose that you have all your songs in your iTunes playlist, click on the device icon next to the three dots.

3. On the left sidebar, select Music and put a check on Sync Music. Underneath that, choose Selected playlists, artists, albums, and genres (make sure that the number of songs you want are there). Choose Entire Music Library if you wish to add all songs in your library.

4. At the bottom, click Sync. After a bit, the songs will stop syncing. When that happens, continue to click Sync and repeat the process until your songs get through.

Note: You can check if your songs are still syncing by looking up at the top where it says "Copying # of the total number of songs" and as you're syncing repeatedly, the total number will decrease.


I'm still trying to find a solution that would not involve this tedious, long process so please let me know if there is any. Thank you!

Sep 30, 2015 2:47 AM in response to marxmarvelous

There is a great tool I just found one of the software I used to use to do this. It's called, "iTools". And it's free. I just transferred an album of music toiPhone with it, so I believe it can help you sync playlist and music from Mac to iPhone. The problem is, the mp3 tag information did not transfer along with. So the artist names do not show, and the songs don't get properly categorized. If this exists, there must be something better out there that will transfer both the songs and their id3 tags from Mac to iPhone.

Oct 2, 2015 1:22 PM in response to CarmenBrowny

I've tried everything in this thread and nothing has worked. I'm still stuck. When the device is connected, the music appears greyed out under device music, but when I press sync, it appears as if they will sync as the storage is filled with the audio section, gets to step 4 'Waiting for changes to be applied' then abruptly stops and the audio bit disappears.


I've unticked iCloud options, I've also tried them ticked. I've restored phone, i've reinstalled iTunes. I've played about with the library and I've tried ticking manually manage etc.. Nothing works. This is my third night running i've spent on this, it's soul destroying. Please someone help.

Oct 2, 2015 1:41 PM in response to gibbo8


Recently I was asked would I use Apple Music. NO way would I use apple music, not after the horror stories I've heard, and not after this playlist debacle, now I am in justice mode. I dont rely on machines to make my playlists and select music for me. Mostly at this point I use soundcloud because I can select my own music there and it's free (except for data, which I am now restricted to a finite monthly amount ever since AT&T took away my grandfathered unlimited data by making it so slow as to be unusable).


I was forced to "physically sync" from desktop for everything after the debacle of downloading the update, even though some playlists were created on the iphone. The way I solved the problem is by going to this website: https://discussions.apple.com/thread/7104625 and following what "toupsi" said.

As one user said "Do they do any user beta testing at all?" Excellent question.

Oct 5, 2015 6:20 AM in response to gibbo8

For anyone interested, I managed to get my music library back on my iPhone 6, went a long way about it and I dare not sync it again in-case it messes everything up again..


I backed up the phone before restoring as a new iPhone. Once complete, I loaded the music library onto it, which worked. Once this had been completed, I then restored my back up. This then put all my photos, contacts, apps etc.. back onto my phone. Once the phone had turned back on again, the music was still on my phone, correct with album artwork. As mentioned, it's a long a** way of doing it, especially with 4,000 songs to sync. I will eventually try syncing it when I have new music to add but for now I am just going to enjoy having music back on it!

Oct 26, 2015 10:40 PM in response to marxmarvelous

I just noticed I was having this issue today, and I tried all of the options listed on the first couple of pages of this thread to no avail...


Then with everything set back to normal on my phone, Apple Music and iCloud turned on, I found the SIMPLEST SOLUTION EVER!


With phone plugged into Macbook through USB, music tab selected in iTunes, I clicked on my playlist from the left sidebar, and dragged and dropped it onto my iPhone listed under Devices in this same sidebar. Immediately fixed it.

Playlists and music are not syncing (can't add any music to my iPhone now)

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