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Level 1

17 points

Maps cannot connect to the internet

I think since I updated to 8.4 Apple maps got messed up. It won't find anything. It does show where I am at the moment, but if I look for anything it will start "thinking" and then eventually it will say "Maps cannot connect to the internet". I've tried resetting the phone several times but that didn't work. This morning Apple maps was able to find places, but directions was the only thing I noticed that wasn't working - for example, I wasn't able to get route information, but it would find places. Now, it doesn't even find places, even when for example Starbucks is really close to my current location and it's marked as a place on apple maps, it will still not find it because of the "maps cannot connect to the internet message". I am connected to the internet, safari works fine, all my other apps work fine. Google Maps works perfectly fine for everything. Anyone else having this issue? Any advice??

iPhone 6 Plus, iOS 8.4

Posted on Jul 1, 2015 12:55 PM

Best reply

asaadfromdallas

Level 1

5 points

Posted on Jul 1, 2015 1:22 PM

I have the same issue, I have used the map this morning, but its not working now sometimes I get this message "maps cannot connect to the internet message" and some other times I get this message "Direction Not Available Rout information is not available at the moment"

Please HELP

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26 replies

klaudia002 Author

Level 1

17 points

Jul 1, 2015 7:58 PM in response to asaadfromdallas

yes, I'm getting both messages as well

klaudia002 Author

Level 1

17 points

Jul 1, 2015 8:00 PM in response to btown708

same here, on wifi it will work fine - the issue is only when on cellular :/

Jul 1, 2015 8:04 PM in response to klaudia002

IN assuming you have att !!! I will make his clear as possible !!! The Apple server , rolled out the new update 8.4 and is not allowing any att mobile data to connect to it !! I spoke to att and they have the email from Apple to confirm it but aren't willing to admit their mistake !!! I may have android as of tomorrow !! I depend upon my map application to get me to and from . Usually I have my navigation but didn't have my car so a 45 minute drive took 21/2 hours because of being lost !

Jul 2, 2015 6:26 AM in response to Terradolphins

Terradolphins wrote:

IN assuming you have att !!! I will make his clear as possible !!! The Apple server , rolled out the new update 8.4 and is not allowing any att mobile data to connect to it !! I spoke to att and they have the email from Apple to confirm it but aren't willing to admit their mistake !!! I may have android as of tomorrow !! I depend upon my map application to get me to and from . Usually I have my navigation but didn't have my car so a 45 minute drive took 21/2 hours because of being lost !

TOTALLY FALSE. I have no problem connecting to Apple Maps over AT&T. If it was a server problem then everyone would have the same problem. I have problems connecting to other, NON-APPLE services over AT&T cellular data. This is an AT&T problem. AT&T has admitted it.

klaudia002 Author

Level 1

17 points

Jul 2, 2015 7:51 AM in response to klaudia002

UPDATE: everything is back to normal and apple maps works fine for me again. YAY!! Didn't have to do anything to the phone, I checked this morning and it was working again as it should. Hope everyone's issue is gone too.

Jul 2, 2015 7:56 AM in response to klaudia002

My cellular data is back and working also. I never lost maps, but DID lose access to 5 non-Apple email accounts.

mksaga1

Level 1

4 points

May 12, 2016 10:03 AM in response to klaudia002

I've been having this same problem for so long! On my phone, Apple Maps works perfectly on WiFi, but when I try to open it while using data, I keep getting that notorious error - "Maps cannot connect to internet."

When I peered into the settings, I found the problem: apparently, when Maps updated with 8.4, there's a toggle in Settings that was turned off.

If you open Settings > Cellular and scroll down, there's a list that says, "Use cellular data for: " and on that list, the toggle for Apple Maps was turned off - I never did that manually, so I assume that happened automatically when the app updated for some reason.

After switching that to on, now Apple Maps works perfectly on data, just like it did on WiFi, so I think that might be what's going on.