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Apple Music (iPhone) - Playlists/Music not syncing

Hello,


I am having an issue with the Apple Music on my iPhone. Whenever I hit add to my library (I have iCloud Library turned on) it does the check mark on the screen but does not show up on my phone music list.


I also set up a playlist on my iTunes on my Mac but the playlist will not be synced to my iPhone so I can't play it it.


Does anyone know how to resolve this?


Thanks,


Brent

Posted on Jul 2, 2015 12:00 PM

Reply
42 replies

Jul 12, 2015 4:08 PM in response to Dutchbjr

I had the same issue whereby I added song to iTunes on my Mac but it doesn't sync up with the iPhone 5S Apple Music. I had to click on the "3-dots" on my playlist and select "Download". Then it start syncing it.


However, the bigger problem is that if open that Playlist in the iPhone and tried to add another song, Apple Music will show "added" but nothing was added... weird.

Jul 13, 2015 7:50 AM in response to striders

Same issue for me. I called Apple Support and fixed it.

1. Disconnect phone from laptop.

2. Under Phone Settings > Music. Turn OFF iCloud Music Library. Close Settings and reopen to confirm the changed setting saved. If not (it didn't for me), power down the phone. Then repeat and the setting should save.

3. Connect Phone to laptop and launch iTunes.

4. Go to Phone on iTunes and then Music. You should see the old iTunes Music screen which allows you to select playlists, etc to sync.

5. Sync phone

6. Check on Apple Music > My Music > Playlists. Old playlists should be accessible.

Jul 20, 2015 1:16 AM in response to alexportland

Alex, thanks for your solution, which helped me hugely - but there was also one other important thing to remember, which is that once you have completed point 6 of your list, you then should check the status of the toggle and selection as in OmarN's post above (this is found by hitting the red heading half way down the screen). On my phone, when in 'Playlists' view, the tick had been set against 'Apple Music Playlists', so only that playlist was showing, and because the toggle was also in the wrong position, no music was showing in that playlist. All I had to do was to move the tick to 'All Playlists', and change the toggle, and suddenly, all the playlists were there, with all my music. Shame that it took most of a day to realise....Finally, any Apple Music playlists will only show music when offline (ie without internet) if the tracks have been downloaded to the phone. Jonathan

Jul 20, 2015 4:29 AM in response to majoho

I am in the same boat as "majoho." At first, after downloading the new, "Improved" version of iTunes (12.2.1.16), all I noticed was that SOME of My Music, almost completely composed of CDs owned by me that had been ripped into iTunes, was not showing. After trying a number of things, I did a complete restore of the phone overnight, and now nothing but an album purchased through the iTunes Store shows up. And none of the solutions given in this thread have made any difference.

NB: The phone seems fine otherwise, since the complete restore reloaded all my apps and everything else (contacts, etc.) of relevance. Just no music.....

Any ideas would be appreciated.

Jul 20, 2015 8:22 AM in response to John Avelis

OK, I know, I'm replying to my own post, but I think I found the answer to the problem (see previous post for description). In the new version of iTunes (12.2.1.16), there is a menu bar to the left. On the top is "Settings," followed by a number of selections. Below that is "On my device," followed by another list of selections.

In the top list (under "Settings") is the selection "Music," and clicking on this will produce a screen giving several choices for "Sync Music." On my newly installed iTunes, the relevant selections ("Entire Music Library" and "Selected artists, playlists, albums, and genres") were both turned OFF. Once I clicked the button for "Entire Music Library" my music library immediately started to sync.


NB: My Music Library was successfully re-synced, BUT. I am right back at the situation that brought me here in the first place. After I updated to iTunes 12.2.1.16, I noticed that several of my albums that are in my Music Library on my MacBook Pro do not appear on my iPhone 6 (which is 64 GB and has 25 G of open space). That is still the case, still looking for an answer. I suspect the answer lies in the way that "improvements" in the iTunes database record and display the Music Library, but I can't identify a specific problem.

Apple Music (iPhone) - Playlists/Music not syncing

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