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Level 1

4 points

Sweat damage to iPhone 6

I Recently had to have my brand new iPhone 6 replaced because of "water damage". As I have done in the past with all of my prior iPhones, I went jogging with my new iphone6 using a Belkin arm band case. I returned from my run to find my iPhone dead (blank screen). After sending it to Apple for repairs, they indicated that the phone had sustained "water damage" which falls outside of warrantied repair. I then had to pay $300 for a new phone. I find it distressing that this highly sophisticated and expensive device would be so susceptible to this degree of moisture. I don't even sweat that much. I use my phone for music, exercise apps and to keep in touch when I run. I was wondering if other users have had a similar experience and I'm not sure whether I should use the phone when I exercise again.

Posted on Jul 6, 2015 1:55 AM

23 replies

Jun 8, 2016 10:32 AM in response to schwa99x

schwa99x wrote:

WOW. Such helpful Apple community support. Thank you for your insights.

Glad we were able to help!

Escorial

Level 1

4 points

Aug 8, 2016 3:58 PM in response to schwa99x

I am with you. I just learned from Apple that I need to pay $300 to have my iPhone 6 repaired, due to water damage. The phone stooped working right after one of my runs.
I could not imagine that would be the cause until today they told me, and I started to research.

There is NO EXCUSE for Apple or anybody else to justify "water damage" by sweat. Are you kidding me. I've been running with my phone from the first iPhone I bough 4.0 and never, EVER had a problem. I have it on my arm-band, how much sweat can that get.

Still in shock. What a piece of ****.

Csound1

Level 9

59,973 points

Aug 8, 2016 4:04 PM in response to Escorial

That is an expected result of ignoring the specifications, here's a fix that will work. Don't sweat into your iPhone.

Escorial

Level 1

4 points

Aug 8, 2016 4:09 PM in response to Csound1

are you kidding me? Csound1 do you work for Apple?.
Must add on next specifications: Don't use iPhone if planning on sweating. What a bunch of ****

Csound1

Level 9

59,973 points

Aug 8, 2016 4:11 PM in response to Escorial

No, I don't, and when you are using a non waterproof device why do you find it odd for it to be affected when you sweat on it.

Escorial

Level 1

4 points

Aug 8, 2016 4:15 PM in response to Csound1

hahahahahaha, nice.

That was pitiful. The fact that you are trying to justify this problem makes it even more shocking that the fact that a company like Apple will have to add "non waterproof and/or sweat proof", or moister proof, or humidity proof.

C'mon man

Csound1

Level 9

59,973 points

Aug 8, 2016 4:21 PM in response to Escorial

I am not trying to justify it, it is no secret that they are not waterproof, that you decided to ignore that was entirely up to you.

NBry

Level 1

4 points

Sep 9, 2016 8:42 AM in response to schwa99x

I sympathise, have had an SE for 6 weeks, used normally, never dropped in water but kept in my jeans on holiday ion a hot country - so just normal use (the same as I have used many phones (Not Apple) previously). Genius bar tell me water damage not covered by warranty and £250 for a replacement. Not asking for water resistance - big difference to normal use or 'sweating'. must be a design flaw that Apple will not admit - anyone had any luck with Apple accepting this? worries how many phones I may get through in a 24 month contract, Not happy.

Sweat damage to iPhone 6