Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Music streaming slow for anyone else?

Since the first day, Apple Music streams (any song or station) have been incredibly slow. At first I assumed it was from high initial demand, but even now, most of the time the service is barely working for me. I'd estimate that 10% of the time things work perfectly, but 30-40% of the time songs can take 30 seconds to a minute to start playing, then they play choppy (as in not buffering enough). The other 50% of the time nothing even starts playing.


The obvious culprit might sound like my internet connection, but I can say that I don't have problems streaming online videos or Spotify – ever.


Restarting iTunes and my computer doesn't seem to improve the situation either.


Anyone else having issues?

Posted on Jul 6, 2015 4:19 AM

Reply
Question marked as Best reply

Posted on Jul 9, 2015 9:18 AM

Hi,


Same Problem Here! And now it is happening in all my devices, iPhone 6 and 4S, iPad 3, iMac and MacBook...


At first everything was OK... This issue has started for a couple of day ago.


My Internet is fast (100mb/s), and I verified that the TuneIn and Spotfy are working perfectly!

So definitely the problem is in the Apple Music!

😟

194 replies

Aug 27, 2015 8:03 AM in response to Rob Keller

I'm having a horrible time with streaming and downloading, and it's only with iTunes. I have the current upgrade as well, and it seems to be terrible, as of yesterday. I don't remember having these problems even the day before! I've called Apple Tech help AND ATT Uverse tech. My connection is fine (Netflix, YouTube, etc. all work great), and the Apple Tech couldn't figure this out either. It's impossible to sample a song that rebutters every second (not exaggerating) and to download a 5mb song took 20 mins. This is ridiculous. Anyone find a cure for this yet?

Sep 21, 2015 7:28 AM in response to zurdyoz

zurdyoz wrote:


I sent a few feedbacks, but I never got a reply in the past, don't see why I should now.


Furthermore, I'm downloading iOS 9 atm and the download speed is an average of 400KB/s, which is way lower than I've ever experienced with Apple servers. I believe they're having some kind of bandwidth overload and can't keep up.

(1) Apple does not reply to "feedback". They do read all the comments, but do not reply directly to the person who made the feedback.

(2) Yes, Apple's servers - not just for Apple Music but for general updates (like iOS 9 and the new Mac version of iTunes) have been slower than normal lately. Guess everyone is trying to get their new software/updates as soon as possible after release. I know that when I went to update iTunes on my two iMacs it took noticeably longer than it usually did.

Sep 21, 2015 12:58 PM in response to Rob Keller

I am getting stopping for buffering and just plain stopping of music streams on my Retina MacBookPro (El Capitan) and Mac Mini (Yosemite), with a 22mb/s VDSL/2 connection and 802.11ac dual band wireless and nobody else on the network. I don't get the problem on other streaming channels/stations, so I am guessing it is Apple with inadequate bandwidth. If this is the case, at their high monthly charges, it is just not good enough. After about 4 or 5 stops and having to be restarted manually, it seems to settle down and the stops are far less frequent.

Sep 22, 2015 9:35 AM in response to Rob Keller

Same here, the streaming speed can't keep up with the song. It keep pausing the song every 2 seconds, this happen mainly with radio stations or playlists. My internet connection is working perfectly, youtube, spotify,... everything works fine, apple music is NOT. Why paying for a service that doesn't work? I keep asking myself. I'm tempted to record a video showing how bad the streaming is.

Music streaming slow for anyone else?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.