Apple Music keeps asking me to sign up when I already have!

Hi,

Just contact Apple recently. The solution they tell me is:

-Go to setting, sign out apple id in iTunes and Appstorr.

-Go to setting, music, turn off show apple music.

-Reboot your iPhone.

-Sign back in apple id.

-Go to setting, music again and turn on show Apple Music and iCloud library.

It worked!

Hi, i've had the same problem and it all started when i bought my new macbook air. I messed around with it a bit and worked out that you need to authorise the device. When you are on itunes on your mac, the doc up the top of the screen will show a tab saying accounts. If you click on that and then click 'authorisations' and then it will have a tab saying 'authorise this computer'. You will need to enter your Apple ID to authorise but from then on you should be good.

The same thing was happening to me & I realized that I have not turned off my phone at all since I did the latest software update. I turned off my phone & turned it back on and that seems to have resolved the issue. As soon as I turned it back on I was prompted for my Apple ID & Password - after entering it I received a couple of pop-ups telling me that I'm already registered for Apple Music. The pop-ups were a little annoying, but easy enough to get rid of. I think my phone finally got the hint and I haven't been asked to register for Apple Music anymore.

Having the same problem. I bought my macbook air yesterday and have been setting it up with all the features that i normally have and my apple ID which has an apple music subscription linked to it was setup on the laptop. It was working fine yesterday and this morning but now whenever i click to play a song from my library it asks me to sign into apple music even though i am clearly logged in due to the fact that m itunes is personalised and eve has my name all over it.

Please help

Seems to be the worst over cellular data. For the last several days I've been unable to use my iPhone 5S (8.4.1) while in the car on CarPlay. I have to get back to the house or office and reboot the phone in order to clear the prompt. As the poster above me said, even the settings page for iTunes is locked out until this prompt is cleared.

The prompt, after selection an options, stays grayed out and frozen until the phone is returned to WiFi or it is rebooted. There is no other fix. Force closing iTunes just returns the choice the next time it is opened. iTunes is set in settings to use Cellular Data.

Very irritating.

Same problem for a couple of days now.

• Apple Music asks me to Join even though I already have.
• Going to Settings, Music locked up the Setting App
• Within Apple Music, clicking the head in the upper left corner, then selecting View Apple ID locked up the Music App.
• Clicking on Sign Out did nothing.

Solution? I did a hard reboot of the phone (hold down the power and home button). Then went into Settings, Music and turned iCloud Music Library on. Fixed!

Bottom line: Turning iCloud Music Library on in Settings fixed it.

For me it not only affects Apple Music (where no music streams) with the music settings not working. It also affects:

• the Podcast App (white screen)
• the App Store (apps that I have installed show up as cloud icons instead of installed and new apps don't install
• Safari (I went to the same page in Safari and Chrome - Chrome loaded the page, but Safari did not).

To me it seems to affect all the Apple apps.

I have rebooted, reset, logged off/on all with short term results, but the problem keeps coming back.

This is very disappointing.

I was having the exact same issue. It seems a hard reset of my phone has resolved the issue (for the moment)! I really do hope apple resolve these issues, it just seems like another Apple maps fiasco releasing software before these bugs have been ironed out.

I actually did a hard reboot of my phone and it worked for a while. Then I tried to listed to something else about 30 minutes later and got the same message again. I cannot see paying for something that is this buggy.

I have the exact same issue as bluemondayz and it drives me crazy.

This problem used to exist since I started my trial, but back then it maybe happened once in a few days. Since last week I can be happy if I can listen to music for 30 minutes. I cannot reboot my phone every 30 minutes...

I also noticed that as soon as this happens, the "Music" settings are frozen and cannot be opened anymore until you reboot the device.

Hi intercede007

I hade a closer look at the things you mentioned:

As I use Apple Music on my way to work mostly I also experienced the issues over cellular. Also, our Wi-fi in the office is not very reliable so I was using cellular most of the time as well.

I have now listened to music over wi-fi a while and unfortunately this does not seem to work either. After maybe 30 minutes the next song of an album does not play and the login screen appears after a while.

Switching back to wifi or turn on airplan mode and then switch back to wi-fi does not seem to work either.

Quite strange: even when the login prompt appread I can still listen to songs I do not own but I have been listing to recently. So Apple Music seems to cache this somehow. However: For me there is no way to play songs I did not listen to recently beside rebooting the whole device.

If this is not resolved soon I will need to quit apple music even if I like it!

I'm also on 8.4.1 but an iPhone 6.

The same thing just started to happen to me about 2 days ago. Prior to that it was working great for a few weeks. Restarting the music app doesn't work, only a reboot of my phone (iphone 6) solves the issue for a little while. After a reboot it lets me listen to one album or an apple curated playlist but if I try to switch to anything else it spins and eventually shows the join apple music screen.

I tried signing out but nothing ever happens. I see a little gray flash of color indicating the button/link was pressed but that's it.

Several force closing of the app as well as several full phone reboots did nothing except allowed me to stream one song then nothing else. Also, pressing the "Radio" button at the bottom did nothing. Just got the loading screen.

However, once I got to my office and connected to our (relatively slow) WIFI network everything worked great (albeit after another reboot). Beats 1 loaded almost instantly, I streamed random albums and playlists. Life is good!

Then I decided to test the cell connection again. I forced closed all the apps, disabled WIFI and performed another full reboot. But I didn't launch Apple Music right away, I unlocked the phone then let it sit for about a minute or so just so I didn't immediately weigh the phone down with an immediate request. To my surprise and my satisfaction everything worked!! Wish I could explain what happened. For all I know Apple fixed the situation so all my reboots and such didn't really do anything. Like adjusting the radio in the car hoping for a better signal. You think you fixed it when you just drove outside of the dead zone you were in a few miles back.

Hopefully everyone else is okay. I can only pray this doesn't happen again. It was really, REALLY frustrating. I wanna love Apple Music and I know it has some UI/UX flaws but if I can't stream music when I tap on it that's a major problem. If Apple Music wants displace Spotify at the very least the service needs to be reliable.

Hi incredibilistic

I think you cannot sign out after the prompt has shown up. I had the same issue, the sign out button did not work. It seems to be the same as with > Settings > Music (which is frozen until you reboot the phone).

The sign out button became active after a reboot of the iPhone too. I then signed out and signed in again, and since then it seems to be working alright...

I see people are suggesting Signing Out; however, I am unable to. When I press Sign Out the sign out option simply flashes grey and then nothing happens. I am unable to stream any music, I can only listen to music that is actually on my device. Very frustrating. May as well cancel.