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Locked out of my apple id.

I have effectively been locked out of my apple id for months. I no longer have access to the email address and don't know the password. All the tools provided send me in circles. I cant get the security questions right either (I think a child may have changed my info at some point) and it keeps getting locked down. This means I can do very little with my ipad. I had to create a new account to ask this question because of course you need an apple id and password for that too! How do I reclaim my ipad?

Posted on Jul 6, 2015 11:27 PM

Best reply

TheFlashZero

Level 1

5 points

Posted on Jul 6, 2015 11:31 PM

Please Correct me if I'm wrong. I think maybe you should forget about your old Apple ID and use the new one you created. Just Factory reset your iPad, setup your new account and use it. I might be wrong butI think this can do it 🙂

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16 replies

Philly_Phan

Level 7

20,707 points

Jul 7, 2015 6:02 PM in response to African human

It's called an "activation lock." It's an anti-theft mechanism. It makes the iPad/iPod/iPhone worthless to a thief. Having said that, there are issues faced by legitimate owners. In those instances, Apple will remove the lock if AND ONLY IF the owner provides a government photo ID and incontrovertible proof (i.e., proof that will hold up in court) that he/she is the owner. This proof must be trackable back to the original owner.

If an Apple Store is convenient, make an appointment with the resident "Genius." Otherwise, you must ship the device to Apple. To make arrangements, call 800-275-2273 in the U.S.A. and I think Canada.

Locked out of my apple id.