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Jon Sutton Author

Level 1

59 points

"Updating locked default button"

So I was a victim of the horrendous Apple Music update - all the ratings lost on my purchased music, which then messes up a lot of carefully curated playlists. Now all those tracks have the grey circle next to them on my device, but they seem to play alright (from the cloud??) so I'm not going to worry too much about that. BUT I rewound to the previous version of iTunes because I'm not prepared to risk having it all messed up again. That worked fine the other day - iTunes library on MacBook Pro seemed ok, Apple Music app on iPhone may well contain numerous errors but we'll have to wait and see.

The issue is that this morning I clicked to open iTunes and I get an 'App store' type button which says 'Updating_locked_title' 'Updating_locked_message' 'Updating_locked_default_button'. If i click it, it disappears, but iTunes won't open.

Apple support have been completely clueless about this and the previous issues... the answer to everything is 'back it all up, restore'. That takes forever and I'm just worried that I'm flailing around randomly from one disaster to the next. No doubt the simple solution to this would probably be to go to the App store and update iTunes to 12.2.2. But I think that, along with updating the iPhone to 8.4, is what got me in this mess in the first place! I would much rather wait a few months now until Apple have ironed out all the issues they should have ironed out before release.

So has anyone else come across that message?

Posted on Jul 7, 2015 4:23 AM

Top-ranking reply

Felluchi

Level 1

0 points

Posted on Jul 7, 2015 6:36 AM

Hi Jon,

i had the same issue this morning after doing an update on my OS, the solution to this is to do an update on itunes, the pop up disappeared and itunes opened fine with all my music 🙂 Have a great day!!!

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21 replies

Aug 14, 2015 1:03 AM in response to Jon Sutton

I had the same Issue when I udatend to OS X 10.10.4 and today again when I udatend to OS X 10.10.5 via AppStore

It's really strange. Last time my whole MacOS was corrupted.
What helped me was to install the Combo Update. That'S what I will do again with OS X 10.10.5

Apple should solve this annoying problem, whatever it is.

Aug 17, 2015 1:30 AM in response to macmack

I tried your fix, thank you, but iTunes will NOT open with or without holding down the OPTION/ALT button (on an iMac). There are two warning panels on my screen - the one already described 'UPDATING LOCKED TITLE/MESSAGE/BUTTON and an Installation Alert, commending 'In order to continue installation, please close iTunes'. What installation? iTunes isn't open - so cannot be closed. Neither panel will go away. I have shut down several times. I have loaded a new copy of iTunes with no effect. This really is a poor show. Back to the pc until APPLE gets this sorted!

Aug 18, 2015 2:33 AM in response to macmack

Thanks macmack - this worked

zenguru

Level 1

4 points

Sep 14, 2015 7:57 PM in response to Jon Sutton

i received this

message tonight. I've been patiently waiting. Does

anyonek ow how long the update takes? I want to

restart mymacbook but fear stopping the update in

midstream.

Sep 18, 2015 9:39 AM in response to Jon Sutton

I just found a solution to this problem on 10.10.4, iTunes version 12.3.0.44 that I wanted to share. If you have the same issue as described by John Sutton,

simply open Activity Monitor, kill the "iTunes Helper" by clicking the "X" and select "Force Quit."

After doing so, I opened iTunes again and all proceeded as normal.

Mike996

Level 1

0 points

Sep 19, 2015 10:25 AM in response to Jon Sutton

I know have the same problem and the I store is less than helpful- it fasinates me that we spend all this money for a great product yet they seem to not bother that 1000.s /millions of thier customers flap around with no guidence.

"Updating locked default button"