Back of Watch fell off

This morning when I took my Apple Watch (sports version) off the charger, the back stayed on the charger while the rest of the watch came off, connected to the back through a small ribbon cable. The back just fell off.


I use the watch pretty normally - wear it during the day, charge at night, wear it running for an hour 3 times a week. Don't wear it in the shower or anything like that.


I can place the back on the watch but it eventually just falls off again, and I'm sure the moisture seal is shot.


Looks like the back is just glued on and prone to falling off. Even my relatively ugly Pebble Watch used screws and a rubber gasket. Apple just squirted a bit of glue around the edge, pushed the back on, and called it a day.


<Edited by Host>

Posted on Jul 15, 2015 10:47 AM

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Posted on Jul 25, 2015 3:17 PM

Final follow-up to my original post. Apple ended up replacing the broken watch with a new one, just arrived today. The guy helping me at the Apple Store said he'd never had someone come in with the back falling off, but he had seen it mentioned in an internal service bulletin.


So, if the back of your watch falls in, take it to an Apple Store or send it in. They know about the problem.


And that's the end of my story - unless the back falls off again :-)


(N.B. I still think gluing in a part that's under a fair amount of stress and heat is a strange decision, but I concede the point that I'm not a glue expert. Hope the number of us that had this problem stays small!)

201 replies

Sep 24, 2016 4:03 AM in response to henrypaul

henrypaul wrote:


Good advice, of course. However a) this isn't a staining issue ..


The guidance also relates to "other damage", not just staining.


The guidance here also refers:


"Keeping your Apple Watch and bands—as well as your skin—clean and dry will maximize comfort and prevent long-term damage to the watch. This is especially important after workouts or exposure to liquids such as sweat, soap, sunscreen, and lotions that can cause skin irritations."


Cleaning your Apple Watch - Apple Support

Nov 19, 2016 9:37 AM in response to ChrisJ4203

Seems that either nobody knows about how to contact Apple about their problem, OR six months into this thread and

23,000 something views, Apple no longer cares enough about their customers' experience and/or their product quality control.

I don't have a watch, but it puzzles me that an Apple product of $700 requires a customer trying to glue it back together

to get some satisfaction. And it seems to suggest that a Samsung epic-fail-type fiasco is not too far away in a vital product line.

Jun 25, 2017 5:44 AM in response to Chamar

Hey brother... I am from Nepal. I bought an apple watch but the back side of it is coming out. Don’t know how it came out. I kept it on charger the next day i saw the back part fell of while removing from charger. I know there is replacement of apple watch from Apple although retailers don’t provide those services. Please show me the way to do the replacement process.

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Back of Watch fell off

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