Level 1

100 points

Back of Watch fell off

This morning when I took my Apple Watch (sports version) off the charger, the back stayed on the charger while the rest of the watch came off, connected to the back through a small ribbon cable. The back just fell off.

I use the watch pretty normally - wear it during the day, charge at night, wear it running for an hour 3 times a week. Don't wear it in the shower or anything like that.

I can place the back on the watch but it eventually just falls off again, and I'm sure the moisture seal is shot.

Looks like the back is just glued on and prone to falling off. Even my relatively ugly Pebble Watch used screws and a rubber gasket. Apple just squirted a bit of glue around the edge, pushed the back on, and called it a day.

Posted on Jul 15, 2015 10:47 AM

Top-ranking reply

alejcr9

Level 1

12 points

Posted on Feb 8, 2017 12:27 AM

Happen to me last week too. Apple watch SS edition 42MM and its already 18months old hence no more warranty. I called Apple Service Desk first to report then advised me to just bring it to Service Centre then they will do some diagnostic first and advised if i need to pay for replacement. Got my REPLACEMENT WATCH today and did not pay a single cents. Apple is the best when it comes to customer service. Really disappointed with this issue though. Hope it will not happen again to my replacement watch.

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201 replies

Csound1

Level 9

60,163 points

Jul 19, 2015 2:45 PM in response to Lawrence Finch

The Space Shuttle has a heat shield held on with glue. Clearly this is not your mama's glue.

Jul 19, 2015 3:31 PM in response to Csound1

Nor your daddy's heat shield. I've held one of the tiles, and tried it out with a blowtorch. You can hold it in the palm of your hand, with a blowtorch heating the opposite side.

zorkor

Level 1

39 points

Jul 19, 2015 3:37 PM in response to Csound1

Please stay on the topic which is about Apple watch with substandard build quality issues. Dont bring other companies here and divert the topic to something else man.

Jul 19, 2015 3:39 PM in response to zorkor

It is NOT about substandard build quality issues. It is about the fact that your watch broke. It's got a 1 year warranty. That's what warranties are for. Use it.

Jul 19, 2015 8:58 PM in response to nevsf

Yes, I'm very happy to hear you got your Watch replaced under warranty (as many of us expected you would).

Does the tattoo tap its foot? 😁

deggie

Level 10

168,247 points

Jul 20, 2015 2:07 PM in response to IdrisSeabright

nfdh

Level 1

0 points

Jul 23, 2015 7:40 PM in response to nevsf

I had the same thing happen to me on Tuesday. Sport 42mm.

Jul 23, 2015 7:51 PM in response to nfdh

nfdh wrote:

I had the same thing happen to me on Tuesday. Sport 42mm.

Good thing the watch comes with a 1 year warranty.

Jul 24, 2015 7:32 PM in response to zorkor

zorkor wrote:

not everyone can just go to an Apple service center and "use it" as you put it.

Which is while Apple offers service by mail.

zorkor

Level 1

39 points

Jul 24, 2015 7:46 PM in response to deggie

Escaping the discussion will not change the fact that the product is defective when it dies in the first month. 🙂

zorkor

Level 1

39 points

Jul 24, 2015 7:47 PM in response to IdrisSeabright

when they make you pay "half price" of the product for "mailing" then you will know what i mean.

Csound1

Level 9

60,163 points

Jul 25, 2015 5:38 AM in response to Kstud7

Hey there stud, don't tell me what I can do, I take no notice of you.

Csound1

Level 9

60,163 points

Jul 27, 2015 5:49 AM in response to Kstud7

You do not get to choose what I post before you can spell.

Csound1

Level 9

60,163 points

Jul 27, 2015 6:01 AM in response to Chris CA

There is no place for the truth in this thread, let Zorko have his fantasy his way.

deggie

Level 10

168,247 points

Aug 3, 2015 7:05 PM in response to pug1334

Why is it horrifying? Did you read other posts in this thread?

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Back of Watch fell off