Level 1

100 points

Back of Watch fell off

This morning when I took my Apple Watch (sports version) off the charger, the back stayed on the charger while the rest of the watch came off, connected to the back through a small ribbon cable. The back just fell off.

I use the watch pretty normally - wear it during the day, charge at night, wear it running for an hour 3 times a week. Don't wear it in the shower or anything like that.

I can place the back on the watch but it eventually just falls off again, and I'm sure the moisture seal is shot.

Looks like the back is just glued on and prone to falling off. Even my relatively ugly Pebble Watch used screws and a rubber gasket. Apple just squirted a bit of glue around the edge, pushed the back on, and called it a day.

Posted on Jul 15, 2015 10:47 AM

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nevsf Author

Level 1

100 points

Posted on Jul 25, 2015 3:17 PM

Final follow-up to my original post. Apple ended up replacing the broken watch with a new one, just arrived today. The guy helping me at the Apple Store said he'd never had someone come in with the back falling off, but he had seen it mentioned in an internal service bulletin.

So, if the back of your watch falls in, take it to an Apple Store or send it in. They know about the problem.

And that's the end of my story - unless the back falls off again :-)

(N.B. I still think gluing in a part that's under a fair amount of stress and heat is a strange decision, but I concede the point that I'm not a glue expert. Hope the number of us that had this problem stays small!)

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201 replies

zorkor

Level 1

39 points

Jul 24, 2015 7:46 PM in response to deggie

Escaping the discussion will not change the fact that the product is defective when it dies in the first month. 🙂

zorkor

Level 1

39 points

Jul 24, 2015 7:47 PM in response to IdrisSeabright

when they make you pay "half price" of the product for "mailing" then you will know what i mean.

Csound1

Level 9

60,113 points

Jul 25, 2015 5:38 AM in response to Kstud7

Hey there stud, don't tell me what I can do, I take no notice of you.

Csound1

Level 9

60,113 points

Jul 27, 2015 5:49 AM in response to Kstud7

You do not get to choose what I post before you can spell.

Csound1

Level 9

60,113 points

Jul 27, 2015 6:01 AM in response to Chris CA

There is no place for the truth in this thread, let Zorko have his fantasy his way.

deggie

Level 10

167,847 points

Aug 3, 2015 7:05 PM in response to pug1334

Why is it horrifying? Did you read other posts in this thread?

Sep 13, 2015 9:15 PM in response to nevsf

Mine just did the same thing tonight. Taking it in tomorrow. Seems like poor workmanship.

Sep 17, 2015 7:21 AM in response to callienoel

Just wanted to add this just happened to my watch today as well. Pretty displeased with the fact that it sounds like I'm going to have to send my watch off to get it fixed/replaced.

Kstud7

Level 1

32 points

Oct 4, 2015 5:09 AM in response to kt11

The question is what happens when the warranty runs out, Apple are replacing the watches for now, but for how long?

JGibb26

Level 1

8 points

Oct 7, 2015 2:08 PM in response to Csound1

just wait until they find the display is glued on too😮 lol

kt11

Level 1

4 points

Nov 3, 2015 9:30 AM in response to Pisces0318

After the back fell off my second watch, they did replace my charger as well. So far, no further problems.

Kstud7

Level 1

32 points

Nov 3, 2015 10:22 PM in response to Pisces0318

I find it odd that the back of one of the $17,000.00 apple watches must have fell off by now and how great they are at keeping this from the media.

Csound1

Level 9

60,113 points

Nov 10, 2015 5:47 AM in response to BigginAndy

Old wives tales persist long after the old wives fade away.

Nov 10, 2015 5:50 AM in response to Csound1

That's a lovely picture, Csound1. Good memories persist, too.

Csound1

Level 9

60,113 points

Nov 10, 2015 5:56 AM in response to IdrisSeabright

It's a calming influence at a turbulent time, thanks.

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Back of Watch fell off