Back of Watch fell off

Well stated!

Yes - I resigned myself to that same notion. Being the early adopter comes with risk but with Apple I thought the risk would be low. 😟

I also have the 38mm stainless. Good luck tomorrow!

Early adopter and loyal user- what's the fix from Apple If you don't have apple care?

TThank you

Thanks. I will be sure to reference this site if/when it happens again. :-)

Hi

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Same thing happened to me this morning..... I have had since last June, wonder if Apple will repair and/or if this is a common problem. Haven't even been wearing the watch much lately...

Same problem for me. This is the second time. So frustrated!! I don't have time to keep taking it back to the store and losing the fitness tracking while its out of commission.

So disappointing. My watch is out of warranty and the back sensor fell off along with the wires attached when I took it off of the charger. APPLE DO SOMETHING ABOUT THIS! NOT COOL!!!!

Go to any Apple Store or online to AppleCare, they will replace asap. It is a defect in the adhesive. Returned mine on Sunday and received a new one by Wednesday. Also the second replacement for me so that's a bummer but I'm happy they replaced it a second time. Good luck.

I purchased mine in 15. My warranty was up in 16, and my Apple care was up in May of 17. The back popped off of mine Mid June. I talked to support who said too bad. Your out of your insurance period, send it in we will tell you what you owe. I was not having that. As the replacement parts are 200+. And if that's the case I would just buy new. I was in the city, and went to a Apple Store who said yeah, the insurance is up, and it would be around 249 to fix. I was like hmm yeah I'm not paying that to fix it. (Thinking I'll just glue it back myself or buy new) I was looking at the 42mm watches when she came back and said that her manager said it's a known problem and manufacturing defect and they would repair it for free.

After 2 years, mine fell off in exactly the same manner. I took it to the genius bar, left the watch with them, 4 days later a new watch appeared through the post. It's a recognised issue and Apple replace under there quality plan

Both my husband & I are on the fourth versions of the Apple Watch 1st edition. Beginning to know when the back will fall off - the letters on the screen become very big and the watch needs to be rebooted, a few days later the back comes away. We do both love our Apple watches but will change to the new model if/when it happens again.

First of all, I am a big fan of Apple and have invested a lot in Apple products. I am now on my 4th replacement watch because of the same issue. Previously, the Apple reps that I have talked to about my replacements say they have never heard of this problem. I have Apple Care Plus and so far Apple has been great about replacing the watch. Just like almost everyone else, the back comes off when I pull the watch off very gently off of the charger. This time when I called Apple they asked if I use any kind of lotion. I advised that I do use lotions/sprays with SPF (sunscreen) because I have had Melanoma (skin cancer) in the past (I'm okay now but very lucky). I use my watch to work out appx 5-6 days a week. I thought this was ok and even encouraged since their exercise ap has outdoor exercises and I thought it was wise to use a sunscreen since my dermatologist advised I should use this on a daily basis. The rep said he would consult the engineering dept. and after a week the rep called back and I was told that I should not use the lotions/sunscreens/etc., especially behind my watch since this might be contributing to the problem. I was somewhat surprised to hear this response, especially since I advised the rep that I had Melanoma in the past. I was also advised that if I continue to do this, that they might not replace the watch in the future. I love everything else about my Apple watch except this part of the design so I will now use rubbing alcohol on my wrist so I hopefully don't have this problem in the future. But is this really a good answer to what I think is really a design flaw?

I'm not an engineer but I personally believe that they should probably find a glue that will not be affected by the use of lotions/sunscreens/etc. I also think part of the problem is the charger. Again, each time the battery compartment came off was when I was pulling it (very gently) off the charger.

I can't tell you enough how nice the rep was from Apple that I was dealing with. I also think as a general rule that their customer service is beyond reproach. I just thought this response was somewhat surprising.