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nevsf Author

Level 1

90 points

Back of Watch fell off

This morning when I took my Apple Watch (sports version) off the charger, the back stayed on the charger while the rest of the watch came off, connected to the back through a small ribbon cable. The back just fell off.

I use the watch pretty normally - wear it during the day, charge at night, wear it running for an hour 3 times a week. Don't wear it in the shower or anything like that.

I can place the back on the watch but it eventually just falls off again, and I'm sure the moisture seal is shot.

Looks like the back is just glued on and prone to falling off. Even my relatively ugly Pebble Watch used screws and a rubber gasket. Apple just squirted a bit of glue around the edge, pushed the back on, and called it a day.

Posted on Jul 15, 2015 10:47 AM

Top-ranking reply

king4throne

Level 1

4 points

Posted on Jun 25, 2017 5:44 AM

Hey brother... I am from Nepal. I bought an apple watch but the back side of it is coming out. Don’t know how it came out. I kept it on charger the next day i saw the back part fell of while removing from charger. I know there is replacement of apple watch from Apple although retailers don’t provide those services. Please show me the way to do the replacement process.

View in context

201 replies

May 14, 2017 9:02 PM in response to alejcr9

Unfortunately it will. I got a replacement watch 8 months ago and now the second watch back came off due to the magnetic charger.

CBrew100

Level 1

4 points

Jun 3, 2017 5:55 PM in response to nevsf

Yeah, this just happened to me. I was shocked, really. Definitely not an Apple-like experience. Of course, I'm well out of warranty. Honestly, I don't think I want to give Apple any more money.

IHB-NH

Level 1

8 points

Jul 4, 2017 2:33 PM in response to davis2011

When I took mine into the Apple Store where it was sent off.

I got a new replacement

m2msilva

Level 1

32 points

Sep 1, 2017 1:15 PM in response to nevsf

Mine too fell off exactly how you stated yours did.

hughgul

Level 1

8 points

Dec 11, 2017 8:32 PM in response to nevsf

Had this happen today, bought my watch September 2015. Feeling really disappointed considering how much the product costs and how well the rest of it has fared the past 2 years.

xmetienne

Level 2

192 points

Dec 14, 2017 6:28 AM in response to ZackTheGreat

Hi Zack,

This issue in mainly with Apple Watch series 1

Apple fix it for free, but issue starts again a couple of months later...

Back of Watch fell off