Back of Watch fell off

This morning when I took my Apple Watch (sports version) off the charger, the back stayed on the charger while the rest of the watch came off, connected to the back through a small ribbon cable. The back just fell off.

I use the watch pretty normally - wear it during the day, charge at night, wear it running for an hour 3 times a week. Don't wear it in the shower or anything like that.

I can place the back on the watch but it eventually just falls off again, and I'm sure the moisture seal is shot.

Looks like the back is just glued on and prone to falling off. Even my relatively ugly Pebble Watch used screws and a rubber gasket. Apple just squirted a bit of glue around the edge, pushed the back on, and called it a day.

Posted on Jul 15, 2015 10:47 AM

Top-ranking reply

RyanInMiami

Level 1

4 points

Posted on Oct 8, 2015 7:05 AM

My Genius Bar appointment was yesterday. My kid loves hanging out at the kid table so no complaints about having to go in there.

As I hoped / expected, the tech was super helpful, apologized for the problem, and immediately agreed to replace it. He had never heard of the problem, but I can confirm what other people here have said about how there is a category for this problem in their work authorization iPad app. He officially quoted me 5 - 7 days but told me that it would probably be more like 3 - 5.

I'm a technology executive in charge of a software department and several web teams so I buy a LOT of Apple gear. Apple isn't perfect and I have had a few hardware problems over the years. But one thing that keeps me coming back time after time is that they ALWAYS keep me satisfied at the Genius Bar whenever I have a problem.

Of course, they won't be able to help me when this happens again three months after the warranty expires. So that *****. Please PLEASE Apple, don't make this dumb mistake again with the Apple Watch 2. I really am starting to like the little thing, except for this terrible design flaw.

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201 replies

Jul 15, 2015 10:49 AM in response to nevsf

Never had this problem with my Apple Watch.

May 14, 2017 9:02 PM in response to alejcr9

Unfortunately it will. I got a replacement watch 8 months ago and now the second watch back came off due to the magnetic charger.

CBrew100

Level 1

4 points

Jun 3, 2017 5:55 PM in response to nevsf

Yeah, this just happened to me. I was shocked, really. Definitely not an Apple-like experience. Of course, I'm well out of warranty. Honestly, I don't think I want to give Apple any more money.

IHB-NH

Level 1

8 points

Jul 4, 2017 2:33 PM in response to davis2011

When I took mine into the Apple Store where it was sent off.

I got a new replacement

m2msilva

Level 1

39 points

Sep 1, 2017 1:15 PM in response to nevsf

Mine too fell off exactly how you stated yours did.

hughgul

Level 1

8 points

Dec 11, 2017 8:32 PM in response to nevsf

Had this happen today, bought my watch September 2015. Feeling really disappointed considering how much the product costs and how well the rest of it has fared the past 2 years.

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Back of Watch fell off