Back of Watch fell off

If you feel you want to tell Apple about a manufacturing defect, you use their feedback link. http://www.apple.com/feedback and click on the appropriate subject area.

You're welcome. Apple will not use retail stock for replacements. From everything that I have read in the forum, there are no replacement stock in stores, so users with problems have had to send their devices in for replacement. Good luck.

the man asked a question, I gave him an answer, he is not alone, if you feel the need to respond to a post read the question asked first. Apple already knows they glued the back on the watch, no need to tell them this.

This is interesting... I have been wondering how easily the back is to remove. If there is eventually a way to charge from the hidden port, it would be a cool option to remove the ceramic back and replace with a flat piece of metal to make the watch more comfortable and slimmer (I do not use the heart rate sensor and find the bulging back a bit obtrusive).

That sounds like a defect in workmanship. Anyway, I too wear my watch in the same manner. Well,...Ok,...Almost the same manner, considering that I am a cashier at my local WalMart. But, on the bright side, I went ahead and got the Apple Care+ plan on mine to help protect it, should something go wrong with it. And Apple told me when I ordered mine, that if it breaks under normal conditions, that they will send you out a replacement, no questions asked. But, truth be told, what exactly is normal now a days anyway? Anyway, I'd call them and ask someone about that and see what they think. It might mean the difference between getting a new watch, or having to keep the one that you have with the back falling off of it.

Actually lots of companies use adhesives for the backs of watches and if the adhesive is the correct one then body heat and moisture should not break it down. Well unless your body temperature is about 451 degrees F. And there are YouTube videos about everything. But if you feel this is a poor design I would sell your watch and buy a Pebble or something else that meets your standards. It isn't reasonable to stay with a design that you think is substandard. Depending on when you purchased your watch you could contact Customer Service and they might give you a refund.

You're welcome. Apple will not use retail stock for replacements. From everything that I have read in the forum, there are no replacement stock in stores, so users with problems have had to send their devices in for replacement. Good luck.

I was in my local Apple store recently getting some cables when a customer came in with a watch with a problem (not sure what) the Apple guy checked it out, checked the warranty and offered an immediate replacement.

Lot's of companies?

Name one, That charges $740.00 for the watch, no forget that, just name one period, and did you even read my answer, it mentioned nothing about body heat or even returning the watch, it mentioned the heat of the battery charging the watch, that is way hotter than body heat, it is a poor decision to glue the back on the watch, but it does not make a pebble better and my reply once again was to answer someone's question, if you or anyone else do not have the same problem, it does not require a reply.

Kstud7 wrote:

Lot's of companies?

Name one, That charges $740.00 for the watch,

Tissot (Rolex subsidiary) while their watches aren't as cheap as an Apple Watch the back does fall off (once, on one watch that I own)

Next question?

Just to come back to the original topic. I had the same problem while charging the watch few days ago. Apple Support is advised to send a replacement as this issue is described in internal support documentation. No Apple Care+ required as this is a warranty issue.

Chamar wrote:

You're welcome. Apple will not use retail stock for replacements. From everything that I have read in the forum, there are no replacement stock in stores, so users with problems have had to send their devices in for replacement. Good luck.

I was in my local Apple store recently getting some cables when a customer came in with a watch with a problem (not sure what) the Apple guy checked it out, checked the warranty and offered an immediate replacement.

Thank you for that update. It has been widely reported that retail stores have not had replacement stock, and would not use retail devices for warranty replacements. While I'm inclined to believe you witnessed an anomaly, one can only hope this has changed and watch owners with problems can get faster replacements.

TIssot What? model please, I whould like to know the model of the watch you are referring too.

To my knowledge even they have not glued the actual back on a watch.

Herrenuhr, white gold.

"To my knowledge even they have not glued the actual back on a watch"

Quit making assumptions, I never mentioned glue, 'Stick to what is posted, don't make it up as you go along.

Your post of July 18, 11:32 am, does make it sound as if the Tissot used glue and that you'd had the back fall off. That's certainly the way I read it, too. You quoted the part were the poster asked someone (deggie, I think) to name one brand of watch that used glue ("Name one").

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