Back of Watch fell off

You're welcome. Apple will not use retail stock for replacements. From everything that I have read in the forum, there are no replacement stock in stores, so users with problems have had to send their devices in for replacement. Good luck.

Actually lots of companies use adhesives for the backs of watches and if the adhesive is the correct one then body heat and moisture should not break it down. Well unless your body temperature is about 451 degrees F. And there are YouTube videos about everything. But if you feel this is a poor design I would sell your watch and buy a Pebble or something else that meets your standards. It isn't reasonable to stay with a design that you think is substandard. Depending on when you purchased your watch you could contact Customer Service and they might give you a refund.

Chamar wrote:

You're welcome. Apple will not use retail stock for replacements. From everything that I have read in the forum, there are no replacement stock in stores, so users with problems have had to send their devices in for replacement. Good luck.

I was in my local Apple store recently getting some cables when a customer came in with a watch with a problem (not sure what) the Apple guy checked it out, checked the warranty and offered an immediate replacement.

Thank you for that update. It has been widely reported that retail stores have not had replacement stock, and would not use retail devices for warranty replacements. While I'm inclined to believe you witnessed an anomaly, one can only hope this has changed and watch owners with problems can get faster replacements.

Hi nevsf - Just letting you know that I had the EXACT same thing occur to me last week. Apple Watch Sport on charger, picked it up, entire monitor apparatus stayed attached to charger, rest of watch popped off in my hand. Could not believe it. Contacted Apple and received exact same response as to sending it in. I love my watch and have cared for it exquisitely so I was really surprised.

Just happened to me while on honeymoon in Orlando (I'm from the UK). Apple Store suggested that I dropped it and tried to blame me. They eventually put me in touch with a genius who was actually very nice and identified that the watch was in very good condition other than the back having fallen off. They have just sent it off but are quoting up to £400 to fix, depending on whether it's covered by the warranty. I'll wait to see what happens. Darn thing just fell apart on its own, nothing I did. Poor build quality from what I can see. Looks like a design flaw.

The back plate of my wife’s Apple watch came off on the weekend. I read through the suggestions here and took it to the Genius bar. I am now 26 days out of warranty and because of that, I was asked to pay ~$320 for the repair/replacement.

YYes, definitely send feedback. I'll give her the benefit of the doubt; it's quite possible she hasn't seen or heard of the problem. You can get a misleading impression of how common a problem is from support forums; users who have experienced an issue are likely to post about it, but millions of people who haven't experienced it rarely post and say "the back of my watch hasn't come off." (Mine hasn't, knock wood.) Apple doesn't use these forums as a source of information about issues, but they do track feedback, Apple Care calls and chats, and Apple Store visits.

I had this happen previously about 5 months ago. Like you, I wear the watch normally, take it off for showers, moderate exercise. It has just happened again yesterday. The last time, as with you, the watch had to be sent out to be repaired/replaced. I will be going to the Apple store today and hoping to get this process started. Not only is it inconvenient to have to send the watch in, there were no appointments at my local store until late Tuesday. It is disconcerting for a company that usually places such high priority on design quality. I'm wondering if it is exacerbated by charging stands that don't support the watch and rely on the magnet to hold it in place. The magnet on my watch band will pull the back off now.

The same thing happened to me this morning and I scheduled a service request at a local Apple store. (Thanking my lucky stars they had an opening at the Genius bar for tomorrow). I wear my Apple watch daily like most, and place it on the charger each night. When I went to grab the watch off the stand like I do every morning, the back of the watch came right off. I exercise regularly and am concerned with moisture getting into the watch. I hope that they not only replace the watch, but consider a general recall since it seems this is not a "rare" occurrence (based on this forum thread). My Apple Care expires in 1 year and I have concerns with this incident happening again outside of the warranty. 😟

I had this same issue happen to me this morning when I took the watch off the charger... The back came off. I have owned my watch for about 13 months now... Lucky I had applecare and the watch has been sent in to be fixed.

My only concern now is how much will this cost to fix once my apple care runs out????

henrypaul wrote:

from my experience this is a glueing issue due to sun cream and overnight heating from the charger .. hope they have improved this with the changes in Series 2

Apple advises that Apple Watch (including Series 2) should be cleaned after it comes into contact with anything that may cause stains or other damage, including sunscreen.

More information (Apple Watch User Guide: Important handling information > Cleaning and care):

https://help.apple.com/watch/#/apd707b42a5e

I have this problem and hit it from a shore but the heart rate sensor was no longer working because I started the cable I guess. take it to an apple reseller but say they have to analyze. apart the screen change color with the sun and I did not like it so I bought another series 2 watch and I turned off two months after buying it is also under repair, with this are several faults I do not know what happens to apple me I like the brand but I'm already thinking if I buy the iPhone x or not /: I have one iPhone 7 Plus at this moment.

Guys, a quick update. Just received a 1:1 watch-only replacement. Only took 4 working days.

It comes in a smaller white box. Kudos to Apple!

That sounds like a defect in workmanship. Anyway, I too wear my watch in the same manner. Well,...Ok,...Almost the same manner, considering that I am a cashier at my local WalMart. But, on the bright side, I went ahead and got the Apple Care+ plan on mine to help protect it, should something go wrong with it. And Apple told me when I ordered mine, that if it breaks under normal conditions, that they will send you out a replacement, no questions asked. But, truth be told, what exactly is normal now a days anyway? Anyway, I'd call them and ask someone about that and see what they think. It might mean the difference between getting a new watch, or having to keep the one that you have with the back falling off of it.