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nevsf Author

Level 1

90 points

Back of Watch fell off

This morning when I took my Apple Watch (sports version) off the charger, the back stayed on the charger while the rest of the watch came off, connected to the back through a small ribbon cable. The back just fell off.

I use the watch pretty normally - wear it during the day, charge at night, wear it running for an hour 3 times a week. Don't wear it in the shower or anything like that.

I can place the back on the watch but it eventually just falls off again, and I'm sure the moisture seal is shot.

Looks like the back is just glued on and prone to falling off. Even my relatively ugly Pebble Watch used screws and a rubber gasket. Apple just squirted a bit of glue around the edge, pushed the back on, and called it a day.

Posted on Jul 15, 2015 10:47 AM

Top-ranking reply

king4throne

Level 1

4 points

Posted on Jun 25, 2017 5:44 AM

Hey brother... I am from Nepal. I bought an apple watch but the back side of it is coming out. Don’t know how it came out. I kept it on charger the next day i saw the back part fell of while removing from charger. I know there is replacement of apple watch from Apple although retailers don’t provide those services. Please show me the way to do the replacement process.

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201 replies

zorkor

Level 1

33 points

Jul 24, 2015 2:19 AM in response to Kstud7

Well said man. These fanboys are attacking those customers who are complaining about buying a defective product which they paid with their hard earned cash. If the fan boys feel so insecure about their fav company then they should buy a replacement for everyone who has bought a defective product if they care so much about the company's reputation.

For the rest of us who are not fan boys, we need to push more for better product design which already costs so much which fails within couple of months.

deggie

Level 10

167,327 points

Jul 24, 2015 8:10 AM in response to zorkor

If you have to resort to name calling you have already lost your argument.

Nobody here is saying that some Apple products have failed. No one is saying that things can happen during manufacturing that will cause a product to fail. That is what warranties are for. Apple has had previous manufacturing issues with products and have done recalls and warranty extensions. All we have said is using adhesives in 21st century is not in and of itself a design flaw.

It ***** to be statistic but products do fail and that doesn't necessarily mean their is a design flaw. If you think you can do better find a company that has a 0% failure rate and purchase from them. Please list here what company that would be.

deggie

Level 10

167,327 points

Jul 24, 2015 8:14 AM in response to zorkor

That is the risk you take when you purchase any product that is not available for sale in your country. If you bought a Bang & Olufsen TV and brought it to your country and the power transformer failed you would be facing the same issue. You can read lots of posts here about buying iPhones in the US and taking them to other countries with no support.

Apple does not have a 0% failure rate on any product they make. This is not due to design flaws this is due to manufacturing flaws. You will have to either return to where you purchased the phone to get warranty support or send the watch to a friend or relative who lives in one of those countries and have them take it in.

Kstud7

Level 1

32 points

Jul 24, 2015 7:19 PM in response to Csound1

"The Space Shuttle has a heat shield held on with glue. Clearly this is not your mama's glue."

Yeah your right, I don't remember hearing about your mama's glue coming lose on the space shuttle and the space shuttle heat shield coming off maybe you should sell some to apple.

This post is asking others if they had a problem with the back coming off of the apple watch, If you don't own the watch (Csound1) there should be no comment and the original post asked if anyone else had this problem, if you did not have this problem no comment is necessary.

There was never an argument, just a reply, so what did I lose?

Jul 24, 2015 7:32 PM in response to zorkor

zorkor wrote:

not everyone can just go to an Apple service center and "use it" as you put it.

Which is while Apple offers service by mail.

zorkor

Level 1

33 points

Jul 24, 2015 7:46 PM in response to deggie

Escaping the discussion will not change the fact that the product is defective when it dies in the first month. 🙂

zorkor

Level 1

33 points

Jul 24, 2015 7:47 PM in response to IdrisSeabright

when they make you pay "half price" of the product for "mailing" then you will know what i mean.

zorkor

Level 1

33 points

Jul 24, 2015 7:50 PM in response to nevsf

This is a worrying thing, after suffering from the stuck digital crown , and now this. Need to be very careful now when I remove my watch from charger. I dont know what else defects in can expect in the coming days.

Csound1

Level 9

60,033 points

Jul 25, 2015 5:38 AM in response to Kstud7

Hey there stud, don't tell me what I can do, I take no notice of you.

Jul 25, 2015 11:10 AM in response to Kstud7

Kstud7 wrote:

There was never an argument, just a reply, so what did I lose?

For starters, all credibility.

Csound1 is not required to own an Apple Watch to respond here. Only the hosts get to decide if a post is a violation of the terms of use.

nevsf Author

Level 1

90 points

Jul 25, 2015 3:17 PM in response to nevsf

Final follow-up to my original post. Apple ended up replacing the broken watch with a new one, just arrived today. The guy helping me at the Apple Store said he'd never had someone come in with the back falling off, but he had seen it mentioned in an internal service bulletin.

So, if the back of your watch falls in, take it to an Apple Store or send it in. They know about the problem.

And that's the end of my story - unless the back falls off again :-)

(N.B. I still think gluing in a part that's under a fair amount of stress and heat is a strange decision, but I concede the point that I'm not a glue expert. Hope the number of us that had this problem stays small!)

Kstud7

Level 1

32 points

Jul 27, 2015 5:44 AM in response to IdrisSeabright

"For starters credibility"?

when the reply does not corespond to the general question it is not needed and I did not know I was trying to be credible to anyone, i don't think Csound1 needs you for backup he can defend him or herself, so back off sidekick, I'm here to see how many more has had this problem, not to read these un related comments from you two. the space shuttle uses glue, who cares I did not buy a space shuttle I bought an apple watch and no wearable watch should have the back glued on.