Back of Watch fell off

Kstud7 wrote:

i don't think Csound1 needs you for backup he can defend him or herself, so back off sidekick,

Once again, you seem to have failed to grasp concept that you don't get to decide who posts in this thread.

I have a great deal of respect for Csound1 so, being called their sidekick is hardly an insult.

Meg St._Clair wrote:

Kstud7 wrote:

i don't think Csound1 needs you for backup he can defend him or herself, so back off sidekick,

Once again, you seem to have failed to grasp concept that you don't get to decide who posts in this thread.

I have a great deal of respect for Csound1 so, being called their sidekick is hardly an insult.

Thanks Meg, I appreciate that. And as for the man with the attitude? c'est la vie.

Csound1 wrote:

Meg St._Clair wrote:

Kstud7 wrote:

i don't think Csound1 needs you for backup he can defend him or herself, so back off sidekick,

Once again, you seem to have failed to grasp concept that you don't get to decide who posts in this thread.

I have a great deal of respect for Csound1 so, being called their sidekick is hardly an insult.

Thanks Meg, I appreciate that. And as for the man with the attitude? c'est la vie.

😎

-nevsf,

As unfortunate as it is, I am SO happy to have found your post about the back of your Apple Watch falling off. I went to charge mine last night and body of the watch just fell forward, leaving the magnetic battery on the charger, connected by the ribbon. I was absolutely shocked and cranky, seeing as I paid $649 for the Stainless Steel 38mm watch, but I'm glad to know I'm not the only one. I made a Genius Bar appointment for today and I was hoping that they would just replace it, now the Watch is available in Apple Stores and this is CLEARLY a hardware defect, but seeing as your post was just July 19th, maybe not. Thoughts?

Kstud7 wrote:

You are not the first and will certainly not be the last, this happened to me also, I went to pull the watch from the charger and the back stayed on the magnet revealing the inside of the watch and the strip that connects it, this will happen to everyone over time because the heat from the battery charging eventually breaks down the glue which holds the back onto the watch, I own the stainless steel version, so there is no particular version not effected, there is a video on YouTube about this problem, all apple will do is glue the back onto the watch again so in a couple of months this will happen again, this is a manufacturing defect, I mean who glues the back onto a watch anyway?

That is horrifying that the back isn't held in place by hardware. I hope that doesn't happen to me. For the $599 it cost plus Applecare, I am shocked.

Why is it horrifying? Did you read other posts in this thread?

pug1334 wrote:

That is horrifying that the back isn't held in place by hardware. I hope that doesn't happen to me. For the $599 it cost plus Applecare, I am shocked.

How horrified are you that a Boeing 777 is not held together by hardware either? Or an Airbus 380?

nevsf wrote:

My store also had watches in stock, but not "service replacement" watches, so they had to send it in for replacement or repair. It took about 5 days, and the couldn't mail the unit directly to me - it had to go the the store which meant I had to make another trip. They ended up sending a replacement unit.

Overall I find Apple to have the best customer support, but the watch repair experience was only satisfactory.

Good luck to you!

Despite its flaws, I did miss not having the watch, so perhaps that speaks well of it. IMHO not Apple's best product, but also not its worst.

Thank you for your measured, rational follow up.

Mine just did the same thing tonight. Taking it in tomorrow. Seems like poor workmanship.

I sent my watch in for repair for just this problem. Got an email today saying I abused my watch and would be charged for the repair. My watch has not been abused ever! Never in water, always taken good care of it. Just took it off charger and it came apart. It really burns me that they are charging to fix it! It's plain and simple a defect. I'll call them in the morning and hopefully get some satisfaction.

Just wanted to add this just happened to my watch today as well. Pretty displeased with the fact that it sounds like I'm going to have to send my watch off to get it fixed/replaced.

I had the same problem in July. Took watch to Apple Store and they replaced it. (without charging my applecare.) Sadly, it just happened again.

I did not drop the watch or bang it or knock it against anything. Back to Genius Bar tomorrow. Frustrating.

Just happened to me while on honeymoon in Orlando (I'm from the UK). Apple Store suggested that I dropped it and tried to blame me. They eventually put me in touch with a genius who was actually very nice and identified that the watch was in very good condition other than the back having fallen off. They have just sent it off but are quoting up to £400 to fix, depending on whether it's covered by the warranty. I'll wait to see what happens. Darn thing just fell apart on its own, nothing I did. Poor build quality from what I can see. Looks like a design flaw.

The back of my stainless steel 42mm fell off tonight when I was putting it on the charger. I accidentally put the charger on upside-down for night stand mode and when I tried to reposition it the back just fell off. Made a Genius Bar appointment. I have never dropped it or abused it in any way, except for wearing it every day through the summer in Miami. It's obviously a design flaw if human sweat can make it fall apart. I won't take it lightly if they try to stick me with a repair fee. I've almost always been very satisfied with how they take care of me in person at the local store (Miami Beach) so I'm optimistic.

I was just starting to really like the thing after the Watch OS 2 update and I'm going to miss it for however long it takes to get it fixed. But still! A "sport" device that's intended to be worn against your skin that falls apart if it gets sweat on it? I expect more from Apple.