Level 1

76 points

Apple music in iTunes not working on imac

This morning my iMac is refusing to play any streamed music from Apple Music. Its not a network issue in that Beats plays fine as do sample tracks from the store, iPlayer youtube etc all work fine.

If I got into a playlist or album in Apple Music everything displays fine. Then when I go to play a track nothing plays, it just skips to the next song and the next and next. Everything else works fine. It also works on my iPad and iPhone on the same network...

Any suggestions?

iMac, OS X Yosemite (10.10.4)

Posted on Jul 17, 2015 4:14 AM

44 replies

Jul 17, 2015 12:09 PM in response to James Caddy

Same problems here in UK, only been a recent issue, today first time I've noticed.

Jul 17, 2015 12:21 PM in response to James Caddy

Same problem here in Montreal. The playlists will play on the iPhone and iPad, but on the mac they just skip all songs without playing them.

Jul 17, 2015 12:55 PM in response to James Caddy

Yep, I am having the same problem here in Calgary. Talked with Apple support and they said they haven't heard of anybody else with this problem. Good to know I am not the only one!

tai_n

Level 1

0 points

Jul 17, 2015 1:25 PM in response to James Caddy

Yeah, I have the same problem.

Thought it was going mad, but works fine on iOS

Browno

Level 1

0 points

Jul 17, 2015 4:13 PM in response to tai_n

Exact same problem here.

UK on MBP and iPhone

Jul 17, 2015 6:52 PM in response to Browno

I just noticed I am having the same problem. Can't play tunes on Apple Music nor download for offline listening. iTunes 12.2.1.16 on OS X 10.10.4 on MBP mid-2014.

Jul 17, 2015 7:01 PM in response to James Caddy

Same problem for me.

Jul 17, 2015 7:16 PM in response to jameslj.ca

Are you guys using Canadian accounts? I use a Canadian iTunes account. I suspect it may be exclusively a Canadian issue.

Jul 17, 2015 7:23 PM in response to WickedJargon

Nah. UK too.

Jul 17, 2015 9:50 PM in response to WickedJargon

Yea it could be, i'm on a canadian account on both my devices but i think its something to do with OS X (or itunes on OS X platform)because my iphone plays the music perfectly, but the tracks keep skipping and won't play on my mac.

lapypool

Level 1

0 points

Jul 18, 2015 1:11 AM in response to James Caddy

Same problem here (in France),looks like it's happening since I installed iTunes 12.2.1.

Imac Retina 2014, Yosemite 10.10.5.

Steighvo

Level 1

0 points

Jul 18, 2015 1:24 AM in response to James Caddy

Happening to me and my partner too, his mac went down last night and then mine went this morning.

Strange Apple seem to be reporting they aren't aware of the problem when it appears to be going global?

Jul 18, 2015 1:52 AM in response to James Caddy

Still an ongoing issue here in Scotland, first noticed it last night, congratulations Apple on yet another fine mess!

At least it's still the free trial of Apple music, otherwise i'd be very annoyed!

Apple status page says there are no issues, lies! All lies!

Jul 18, 2015 6:28 AM in response to psychioattractor

It seems to be an issue not effecting US customers. Yes, the issue is with the new iTunes version. I have manual updates setup and as soon as I updated to iTunes 12.2.1.16, the issue only occurred after that.

If you guys are able to `downgrade` your iTunes, this may fix the issue.

Jazzfather, don't update the itunes/apple music on you iOS device as others are reporting problems with iOS too. Perhaps the reason you're experiencing the problem exclusively on OS X is because you didn't update iOS.

Jul 18, 2015 6:49 AM in response to James Caddy

Same problem for me.

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Apple music in iTunes not working on imac