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Level 1

0 points

Cloud Music Library not responding

I'm trying to listen to some new artists that I've searched for in the 'new' tab in iCloud on my mac and get the following error message:

The shared library “Cloud Music Library” is not responding. (503)

Check that any firewall software running on either the shared computer or this computer has been set to allow communication on port 443.Cour

iTunes store samples and music on my mac are all playing fine, it's just everything that is streaming and it won't let me add the music either. I've not changed any settings and all is working fine on my iOS devices. Any ideas?

Posted on Jul 17, 2015 9:20 AM

Best reply

robert pfile

Level 2

155 points

Posted on Jul 17, 2015 9:37 AM

same here, is happening on two of my computers running yosemite and the latest itunes.

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79 replies

N_Harvey

Level 1

0 points

Oct 13, 2015 1:35 PM in response to gfendick

This same issue started for me today at 17:28 BST and is still happening every 3 minutes at 21:33 BST.

Did anyone receive a fix or is it just a intermittent error at Apple's end?

Oct 13, 2015 1:52 PM in response to N_Harvey

Happening to me right now. Not a fan. By the way, only having this issue on Mac's, iOS devices working just fine.

Oct 13, 2015 2:02 PM in response to gfendick

Am getting the exact same issue and have been for several hours. I see a popup every ten minutes or so with the same error message.

Oct 13, 2015 2:36 PM in response to gfendick

happening to me too

Oct 13, 2015 2:46 PM in response to gfendick

yep, happening to me too. I'll bet someone at apple has a pretty serious headache.

http://appleinsider.com/articles/15/10/13/apples-itunes-store-app-store-hit-by-s econd-outage-in-two-days

Oct 13, 2015 3:12 PM in response to gfendick

Hello~ I don't know if this solution is permanent yet, but I just tried it and so far it appears to work. Good Luck!

I would recommend trying to sign out through the Store menu on the top, and then signing back in, then restart iTunes after a few seconds. It could be coincidence, but that did the trick for me.

FrateTAC

Level 1

32 points

Oct 13, 2015 3:16 PM in response to mmeduchatelet

Still down here, iTunes error 503...

Oct 13, 2015 3:26 PM in response to FrateTAC

Still down for me too.

af030114

Level 1

0 points

Oct 13, 2015 3:29 PM in response to gfendick

No music in germany. Cool concept this cloud stuff.

Lox73

Level 1

0 points

Oct 13, 2015 3:47 PM in response to gfendick

Same problem also in Italy in the last hour (at least). The system is mainly down (getting 503 error message) but from time to time I'm able to get in using my iMac for few minutes only. The same iCloud music library is meanwhile perfectly accessible from iPad

Oct 13, 2015 4:48 PM in response to gfendick

I'm suspicious that it says "

“Cloud Music Library” is not responding. (503)

Why doesn't it say iCloud?

irfaan

Level 1

4 points

Oct 13, 2015 5:05 PM in response to gfendick

Also getting the same error message, for the first time:

The shared library “Cloud Music Library” is not responding. (503)

Check that any firewall software running on either the shared computer or this computer has been set to allow communication on port 443.

I am also suspicious that it says Cloud and not iCloud -- today has been a very suspicious and weird day for my Apple devices.

1) My MBP randomly shut froze (black screen) and required force reboot

2) My iPhone 6 Plus is no longer able to recognize Wi-Fi at all (you can't even turn Wi-Fi on in order for it to find networks, it's like the radio inside is dead)

3) Now this...

No idea what is going on but definitely suspicious since all three devices/softwares have been working perfectly fine