recover pictures from broken iPhone 6

Question

recover pictures from broken iPhone 6

My iPhone 6 has a broken screen (the display works but has flashing/strobing going on at the top and touch is completely disabled). I am desperately seeking a way to get my pictures and videos off my phone. The catch? it's locked. I cannot figure out what to do. I have an appointment with the genius bar to get the phone fixed tomorrow and should be able to recover most of my other information but my pictures weren't backed up due to being over 5gb worth of storage. I have tried everything I know how to try to get them off my phone. If anyone else has a solution for this I'd be so grateful.

iPhone 6, iOS 8.4

Posted on Jul 17, 2015 10:11 AM

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Answer 1

tomboyer

Level 1

15 points

Jul 17, 2015 5:05 PM in response to airforcegrrrl

Why not use free one, such as PhoneTrans. Help extracting pics from camera roll, may without Touch ID.

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Answer 2

KiltedTim

Level 10

205,156 points

Jul 17, 2015 5:06 PM in response to tomboyer

How about because it won't work.

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Answer 3

sroseh

Level 1

4 points

Jul 17, 2015 5:39 PM in response to airforcegrrrl

Plug it into a PC, when the dialogue pops up, pick import pictures.

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Answer 4

tomboyer

Level 1

15 points

Jul 17, 2015 6:25 PM in response to KiltedTim

wo..,u tested? If huge amounts of pics videos in the screen-broken device, then better to search for Apple specialists or change another screen..

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Answer 5

Jul 18, 2015 8:39 AM in response to KiltedTim

Actually, you're not correct. I'm not sure how functional it will be but I can actually see my data on iexplorer. I tried backing up with iTunes which was apparently not the greatest plan because it may have corrupted my files. But I can see that all my pictures are there. In any case, perhaps you shouldn't be so insistent you're right when you don't have all the facts.

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Answer 6

Jul 18, 2015 8:57 AM in response to airforcegrrrl

Unless the system has trusted the iPhone in the past, you can't get encrypted data of it without "unlocking" that data. Period.

There are no bugs or options for this, encrypted = encrypted. End of discussion.

If your system recognises the phone it might get your "unlock" info from the keychain or something but the NSA would not be asking for encryption backdoors if they could simply use iExplorer to read out devices.

The whole point of encryption is you can't read the data without decrypting it and afaik you can't turn of encryption in iPhones.

Apple even says:

On devices running iOS 8, your personal data such as photos, messages (including attachments), email, contacts, call history, iTunes content, notes, and reminders is placed under the protection of your passcode. Unlike our competitors, Apple cannot bypass your passcode and therefore cannot access this data. So it's not technically feasible for us to respond to government warrants for the extraction of this data from devices in their possession running iOS 8.

For more info on iOS encryption: http://www.darthnull.org/2014/10/06/ios-encryption

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Answer 7

Jul 18, 2015 9:05 AM in response to AdrianHunter

The computer and iPhone have synced in the past. I'm not sure where this has become unclear. I do understand the concept of encrypted data. I'm not sure why this has become an argument about whether data is encrypted. It was supposed to be about helping me get past the fact that I can't unlock my phone to sync again with iTunes.

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Answer 8

KiltedTim

Level 10

205,156 points

Jul 18, 2015 10:32 AM in response to airforcegrrrl

airforcegrrrl wrote:

Actually, you're not correct. I'm not sure how functional it will be but I can actually see my data on iexplorer.

That's because there is already a trust relationship between the phone and the computer. You really need to pay more attention.

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Answer 9

Jul 19, 2015 6:56 AM in response to KiltedTim

OR perhaps YOU should. I said that I had synced it before. :-)

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Answer 10

KiltedTim

Level 10

205,156 points

Jul 19, 2015 7:28 AM in response to airforcegrrrl

The only reason that you would be prompted for a passcode is if you have not synced it with that computer, or you changed the passcode since the last time you did so.

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Answer 11

Jul 21, 2015 10:23 PM in response to KiltedTim

Clearly your grip on reality is slipping. You can't have it both ways. But thanks, I found an answer that worked.

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Answer 12

JBride

Level 1

0 points

Oct 9, 2015 5:31 AM in response to airforcegrrrl

airforcegrrrl:

Hi! I don't want to enter the argument but I've just had the same issue. Broken screen, can't get pics. What was the answer that you found that worked? I'm so desperate.

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Answer 13

Nov 18, 2016 5:19 PM in response to airforcegrrrl

try accesing your icloud photo storage from the web. i had the same problem as you and that is how i fixed it 😀

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Answer 14

May 2, 2017 4:26 PM in response to JBride

Same thing just happened to me- did you find anything worked? Apple didn't offer any solutions.

Thank you! Desperate to recover photos & videos

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