The shared library "Cloud Music Library" is not responding. (503)

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Today I've run into my first problem with Apple Music. It's not loading any of my songs that I've added from Apple Music. It's graying out all of them. I've been using Apple Music for weeks and am just now getting this error message.


I have Norton Security Suite. Is this a common problem that Norton is causing or something else?

Windows 7

Posted on Jul 17, 2015 9:42 AM

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56 replies

Oct 13, 2015 1:37 PM in response to 00Zeus

There have been issues today with the iTunes store, so this will probably (said with trepidation) go away in a matter of time. Best thing I can think of is to just be patient for now. What I have noticed is that it is not keeping me from buying songs or creating playlists or editing playlists, they just are not syncing up between devices. I bought an album in iTunes and it downloaded on my devices, but the playlists I created and changed afterward did not sync.


Your music is there, it just isnt syncing yet.


I am on the latest version of OSX, iOS and iTunes across my Mac, iPhone 6S+ and iPad Air 2. I made no changes to the machine or my network between yesterday (made changes, applied and sync'd across all devices) and today (changes made on Mac not sync'd across all devices).

Oct 13, 2015 3:24 PM in response to Pvik

This type of problem is exactly the sort of reason I've been hesitant to invest in cloud-based services like this. I've always preferred buying my own own music to something like Spotify, but when Apple Music came out, I thought I'd give it a shot because it seemed to integrated and seamless. Now, however, I find myself completely unable to access any of the music that I've added to my library in iTunes on my Mac through Apple Music because I hadn't bothered to make them available offline.


Sure this is temporary, and it's really a first-world problem to complain about not having access to a nearly unlimited library of music for a few hours or whatnot, but it realizes my fears about the service and makes me think twice about keeping it once the trial ends.


I think what makes this worse, though, is ironically that it IS so integrated. If I subscribed to Spotify and it went down for a while, it would be entirely clear to me which things I could and couldn't play. I just wouldn't bother opening Spotify until it was fixed. I'd to open iTunes or the Music app on my phone and play the local content. Instead, I'm greeted with cloud icons on my Mac, or grayed out items on my phone.

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The shared library "Cloud Music Library" is not responding. (503)

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