Today I've run into my first problem with Apple Music. It's not loading any of my songs that I've added from Apple Music. It's graying out all of them. I've been using Apple Music for weeks and am just now getting this error message.
I have Norton Security Suite. Is this a common problem that Norton is causing or something else?
Windows 7
Same issue on Windows 7 Pro 64 Bit with AVG Internet Security, with the firewall disabled or enabled. On:
Das error:
On and things seem to work for a few minutes, and then the error comes back.
Me too. I tried contacting Apple support but they want $29 to talk to them. Screw that.
Its quite obviously a bug in this new version of iTunes. Come on, Apple, clean up your mess!
Al
Oh yeah I saw that and couldn't ******* believe it. Literally every company out there has a way for you to just chat with a customer service rep and they give you one free one and then want to charge $30 for the next time? Are you kidding me? What if my problem doesn't get fixed?
It's one thing if this was free but I'm dishing out $10 a month I should be able to talk to someone whenever I **** well please.
It is still happening for me.
FYI this is happening on iTunes for Mac OS as well.
I'm pretty sure this is an Apple problem, most likely on their end. HTTP status code 503 is "Service Unavailable". My guess is that something on their application front-end (firewalls, load balancers, HTTP servers) is overloaded or misconfigured. Patience is probably the best approach at this point.
I had the same exact problem. The only thing I did was restart my computer and it fixed it! Let me know if this helps!
I was able to resolve this issue on Yosemite 10.10.4. I'm not sure if it will work for Windows users.
I tried signing out, turning off the library in the cloud, tried reinstalling iTunes, restarting, etc., and nothing would bring my iTunes Match and Apple Music songs back. I finally logged out of my user and logged into a test user, signed in with my Apple ID there, and then logged back into my main user. This caused the songs to return and the items in the cloud became playable again. Previously, I wasn't able to add any songs from Apple Music to my library without getting the error posted above, but I can now add them without issues and the streaming is working.
Hope this helps!
Honestly I believe the issue has been resolved on their end. I just pulled up my itunes without having to mess with anything and it pulled up all my added music.
Yes, mine's been stable for an hour or so.
Signing in from different use account didn't do anything. Still same thing.
just starting having the same issue today for the first time today 9/26/2015. Running windows 10. is this still a patience issue?
First time this happened to me was today. Seemed to be some connectivity issues to the store over the weekend as well. I have subscribed to Apple Music (family subscription; my ID is the primary) and I still have Match turned on (so need to have access to that iCloud library - don't want to deselect that option). I expect it is a periodic issue and it will resolve in time. I am running an Apple Time Machine running the current software as well, so I don't think that my router is blocking access on port 443 and I don't have a firewall on my computer running separately. Patience, it seems, is the key here. Any other observations?
Having the same issue today - using El Capitan. No problems with iPhone on same wifi. Frustrating.
I am seeing this now. Good old cloud reliability!
The shared library "Cloud Music Library" is not responding. (503)
