The shared library "Cloud Music Library" is not responding. (503)

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Today I've run into my first problem with Apple Music. It's not loading any of my songs that I've added from Apple Music. It's graying out all of them. I've been using Apple Music for weeks and am just now getting this error message.


I have Norton Security Suite. Is this a common problem that Norton is causing or something else?

Windows 7

Posted on Jul 17, 2015 9:42 AM

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56 replies

Oct 13, 2015 4:48 PM in response to LETS DO COKE

i followed on of the post to removed iCloud Music Library and then saved the preferences and quite the app.


Once i had that done and then re-enabled it again everything is working with out any issues. I'm not sure if this a software flaw there it saves something to a config file but triggering the temporary change fix's the issue for me.


I am using the following platform


Mac, OS X EL Capitan Version 10.11. Mac BookPro Early 2015.

iTunes Version 12.3.0.44

Oct 13, 2015 5:29 PM in response to LadyRose2001

The issue seems to have resolved itself for me....what I don't like is not knowing 100% where the error was, therefore expecting it to pop up again anytime.
It does appear to be an issue on the supply side rather than delivery, but after looking around it's something that's been bothering users for quite a few months now, so they should really have had this issue fixed!

Sep 13, 2016 2:48 PM in response to LETS DO COKE

Not sure if you guys figured it out! But I did.. for windows 10

You have to make a new rule under your Window's Firewall.

>Open your Control Panel

>Click System and Security

>Click Windows FIrewall

>Near the left, Click Advanced Settings

>Click Inbound Rules

>Near the right, Click New Rule...

>Select Port

>IMPORTANT! Only select Specific Local Ports: Type 443

>Allow the connection

>Select Domain, Private & Public

>Name it and click finish.

It should now work. It worked for me.. I found a video on how to do this on youtube.

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The shared library "Cloud Music Library" is not responding. (503)

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