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Level 4

1,749 points

Anybody else prompted with this message?

When using when I try to manage my Apple ID: I get prompted with this message:

To access My Apple ID, you must use a supported
browser.

Please download and install the latest version of Safari.

I can tell that this is not a popup ad or another site. I cannot access Appleid.apple.com without being re-directed to https://appleid.apple.com/download-safari

After clicking download, it brings me to http://www.apple.com/safari/ . There is no download link on that page. I have a Windows laptop with IE and have been able to do this before with no problem. Is this new?

Thanks,

-Ethan

Posted on Jul 26, 2015 6:35 AM

25 replies

Ethan7988 Author

Level 4

1,749 points

Jul 26, 2015 6:50 PM in response to turingtest2

And it used to without any problems 😕

rccharles

Level 6

12,957 points

Jul 26, 2015 7:14 PM in response to Ethan7988

To access My Apple ID, you must use a supported
browser.

Please download and install the latest version of Safari.

What were you doing when you say this message? Log in? Changing you Apple id? Browsing the forums?

For some reason the ASC software found an error. ASC put up a generic message. Typically a site would assess your browser capability and decide whether or not your browser would work for it's web site. Something went wrong with this assessment. The software is throwing you off by saying move the latest version of Safari.

The easiest solution would be to move to another browser when you get the space.

Robert

Ethan7988 Author

Level 4

1,749 points

Jul 26, 2015 7:41 PM in response to rccharles

I was trying to access https://appleid.apple.com/ but keep getting redirected to https://appleid.apple.com/download-safari. I see "Manage Apple ID" on the screen for a fraction of a second before receiving the message that my browser is not supported.

Ethan7988 Author

Level 4

1,749 points

Jul 26, 2015 7:48 PM in response to rccharles

Here is a screenshot:

rccharles

Level 6

12,957 points

Jul 26, 2015 8:41 PM in response to Ethan7988

Ok, that link you give doesn't go to https://appleid.apple.com/. It really goes to https://appleid.apple.com/download-safari

Here is the html:

<a class="jive-link-external-small" href="https://appleid.apple.com/download-safari" rel="nofollow">https://appleid.apple.com/</a>

Does this path work for you? It worked for me. [ Firefox 38.0.5 running under Fedora 22 ]

https://appleid.apple.com/

Then click on manager your apple id button.

Robert

Ethan7988 Author

Level 4

1,749 points

Jul 27, 2015 12:03 PM in response to rccharles

No, didn't work. Still brought me to the same page.

turingtest2

Level 10

272,801 points

Jul 27, 2015 12:30 PM in response to Ethan7988

Try the 64-bit version of IE if you normally launch the 32-bit version, or vice-versa. How are you getting on with freeing up space? Looks like Chrome needs around 500Mb. Have you got shadow copies enabled on your drive? A potentially useful recovery tool, but can take up a lot of space.

tt2

Ethan7988 Author

Level 4

1,749 points

Jul 28, 2015 4:10 PM in response to turingtest2

Okay so this is what I have so far:

My memory stick is nearly full, but still has 2.23 GB of space left. The only things eating space are programs that are too big to be transferred there. I have OneDrive, but do not trust it and I think I may try to download Google Chrome or Firefox to my stick and see if that works.

But, I have found something else. My browser must be supported because if I click in the spot where the "Manage your Apple ID" link is multiple times, then in the split second it appears on the screen I am prompted to log in with my email and password. But if I click "Sign In", I am brought back to the same page (again seeing my information for a split second).

At this point, I probably should just install Chrome and see what happens. Which is what I will do.

Ethan7988 Author

Level 4

1,749 points

Jul 28, 2015 4:33 PM in response to turingtest2

Chrome wouldn't let me install where I wanted it to. After installing Firefox, the page works again. Thanks everyone for their contributions.

turingtest2

Level 10

272,801 points

Jul 28, 2015 4:40 PM in response to Ethan7988

You're welcome. 🙂

tt2

Anybody else prompted with this message?