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Level 1

0 points

Cannot see ipod in My Computer or iTunes

After running Windows XP repair installation, I lost the ability to access all USB devices as Mass Storage Devices and am also unable to see them in product specific transfer applications. This includes the iPod and iTunes. The devices appear in device manager and are said to be working fine and yet they are not recognized by any application as being available. Can anyone at least help me regain access to my iPod? I've tried reinstalling iTunes and restarting the iPod but that does not make any difference.

Thanks,
Stu

Dell Dimension Windows XP Pro

Posted on Nov 1, 2006 11:00 AM

112 replies

eHuda

Level 1

0 points

Jan 12, 2007 3:01 AM in response to maczrool

Hello,
I've had this problem for months now, my ipod could charge from my computer, but wasn't recognized in itunes or "my computer". Turns out the problem was in the USB cable! I bought a new one and it works just fine again. Hope this helps...

Jan 18, 2007 5:25 PM in response to ResLo

hi ResLo,
can I get that missing file without my windows 2000 CD?

Chels G.

Level 1

65 points

Jan 18, 2007 5:42 PM in response to maczrool

Just wondering, but any of you who are on Windows XP and are having problems with your iPod, do you have iTunes 7 installed?

Also this is really bad of Apple to not even make a statement about what is going on with Window users and their iPods. Talk about losing credibility with their customers. This problem is making me hold off on getting a new iPod until these problems correct itself or I figure out what not to do to my computers and iPod.

ipodious

Level 1

0 points

Jan 19, 2007 7:14 AM in response to eHuda

I have recently discoved the problem. to fix it plug in your video. go to start, click control panel, click administrative tools, then computer management, then click disk management, then right click your ipod and select, "change drive letter and paths" then select either change if its availible, or add. then select a different letter. then the ipod should auto-load itunes and work.

S0luti0n

Level 1

0 points

Jan 19, 2007 1:01 PM in response to ipodious

Where do you click your "ipod" in Disk Management? It's not there

Jan 22, 2007 1:56 AM in response to derekobrien

Hi Derek,
I'm currently having the exact same issue as you (i'm getting the Chkdsk Utility message as well) Did you find a way to solve this problem?
thanks,
Julia

Jan 24, 2007 7:12 PM in response to hedder

Im having a problem that seems identical, and if youve figured it out by now, please tell me how you did it
Cheers

Cannot see ipod in My Computer or iTunes