windows 10 does not show iphone 6 in windows explorer

Hello Robert!

I see you have updated to a Windows 10 (64Bit), and this is not allowing your iPhone 6 to be shown in Windows Explorer/File Explorer right?

Understanding why you can't connect your iPhone 6 to Windows 10 (64Bit)

You still can transfer photos to your computer even if it is Windows 10, (64Bit).

That's not the problem.

The problem is, sometimes the iOS of your iPhone has a hard time establishing a connection with Microsoft's Windows (since it is both different platforms all together), and this results quite often with bugs and errors. One of the most common bugs faced being where you can't connect your iPhone to show up on the Windows PC (Even I was where you are right now)

Solution (Reinstalling Driver)

Here are the five steps

Step 1: Connect your iPhone to your PC

Step 2: Search Box (Bottom-Left), Type and Open Device Manager, and Expand Universal Serial Bus controllers

Step 3: Under Universal Serial Bus controllers, you will see Apple Mobile Device USB Driver. Double-click it to open its Properties

Step 4: Go to the Driver tab and Uninstall the driver

Step 5: Disconnect your iPhone, and Connect it again (Windows 10 will search and download the driver again)

Alternative Method (Reinstalling iTunes)

Step 1: Uninstall iTunes. Go to Apple’s website and Install iTunes again

Step 2: Connect your iPhone to your PC

Step 3: Open Device Manager, and Expand Universal Serial Bus controllers

Step 4: Under Universal Serial Bus controllers, you will see Apple Mobile Device USB Driver. Double-click it to open its Properties

Step 5: Go to the Driver tab and Update the driver

Alternative Method (Installing Windows updates)

Try installing the following two updates.

(Please choose to download the correct version according to your own operating system.)

https://support.microsoft.com/en-us/kb/3010081

https://support.microsoft.com/en-us/kb/3099229

If you still can't get it, you can always try messaging your problem to Saint, via Snapchat (You can take a picture/snap of your problem, and they will solve it for you.)

Add Saint on Snapchat (Username: saintlad)

Sources

• http://saintlad.com/iphone-not-showing-in-file-explorer-in-windows/
• https://www.drivereasy.com/knowledge/iphone-7-not-show-up-or-recognized-on-windo ws-10-windows-explorer/#1
• http://www.pcadvisor.co.uk/how-to/apple/how-get-iphone-5-or-5s-appear-on-my-pc-3 492800/

If it's just your photos you're trying to get from your phone to your PC then you can do it from icloud. Just log in to icloud.com from your PC and it will give you the option to download your photos. you don't even have to plug your phone into your PC to do it. :)

https://support.microsoft.com/en-us/help/4016817/media-feature-pack-for-n-editio n-of-windows-10-version-1703-april-2017Hi There,

If your version of windows is 1703 april 2017 edition . You now need to intall a new feature pack for k and KN edition

search for version 1703 Media feature pack for K or KN

https://support.microsoft.com/en-us/help/4016817/media-feature-pack-for-n-editio n-of-windows-10-version-1703-april-2017

So, my computer was seeing the iPhone 6 sometimes but when I went into its internal storage it was saying there wasn’t any files, which is bull, I have over 15gig of photos and videos.

Read the forum, tried re-installing the Apple mobile driver as most said this would work. I unplugged my iPhone, restarted my pc and yeah, Apple, congratulations you have broken my pc. It turns on, it doesn’t boot up, it doesn’t evem get the bios started.

I know your companies are rivals but this is a little rediculous! You have to accept that Apple users are also going to have pc computers and regardless if you like it or not they need to be compatible and not break when a driver is installed. To say i’m Furious at this point is a bit of an understatement!!!

I downloaded both drivers listed above your steps (the 2nd one installed, but the 1st 1 said it didn't apply to my PC), but I still don't see the 2nd driver. (I followed the above step-by-step instructions verbatim.)

Any ideas?

Robert, it should still work. If you don't see your phone in Explorer I would reboot your PC first and reconnect to check. If that does not work:

Open Windows Explorer

Go to the Music folder

Right click on your iTunes folder

Go to Properties and uncheck the Read Only option under Attributes and Apply.

If the issue persists, just ensure that you have full control on the iTunes folder. Right-click on the iTunes folder again > select properties > security and click edit > full control and then click apply.

If that still does not work go back to Control Panel, Open Device Manager, and under USB find your phone. Right click it and hit Uninstall. Then close Device Manager and Control Panel, Reboot your PC and then connect again to allow W10 to reinstall the drivers. Hopefully that should work although I have heard reports of drivers not being fully updated yet since W10 just came out. As you can imagine, there is likely to be some foot dragging by the "fruit" company. LOL... Also today there was a release of a new iTunes version, 12.2.2 and that is likely to contain further updates and/or drivers. Install that....

Hopefully the above helped you..... 🙂

Try installing these two updates

https://support.microsoft.com/en-us/kb/3010081

https://support.microsoft.com/en-us/kb/3099229

(I think the you might only need the 2nd one, but I installed both). These had all the drivers needed to get my iPhone to show up in explorer.

Kramar thank you so much for posting that! Second link did the trick for me also 🙂

Pow! Second Support Knowledge base solved for me. Thank you Kramar.

Windows 10 64-bit Version 1511

iPhone 6S 64gb, iTunes 12.4

There is another solution that works for me.

1. Go to Control Panel > Hardware and Sound > Devices and Printers.

2. Right click Apple iPhone and click Troubleshoot.

3. It should say "Windows found a fix. Enable iPhone".

4. After the fix is applied, the iPhone should appear in explorer.

This is how Isolved my instance of iPhone not appearing in explorer. I had iTunes running in the background, with iPhone already showing up in iTunes. I just couldn't access photos on my iPhone.

Windows 10 has two different drivers that work with the iPhone. You must manually switch the active driver in Device Manager.

The first driver is the "Apple Mobile Device USB Driver", which grants functionality with iTunes for synching. This driver is located in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers for 64 bit systems.

The second driver is Microsoft's "MTP USB Device", which adds the iPhone as a standard removable drive in Windows Explorer.

I switch between drivers by hand as needed. With iCloud backup handling regular full-phone backups, I typically recommend leaving the MTP driver active to leverage manual photo backup, then just switch to the Apple driver as-needed to perform manual backups or iOS updates. Hope this helps; none of the other suggestions I'd reviewed helped to explain or resolve this.

Jason

You are a genius sir.

Thanks Jason for your explanation. Your instructions gave me just what I needed to fix the problem.

I have added specific steps which worked for me, hopefully this will be helpful to someone else who is looking for step-by-step instructions:

1. Launch the Device Manager and expand the Universal Serial Bus controllers

2. Right-click Apple Mobile Device USB driver and select Update driver software

3. Click the Let me pick from a list of device drivers on my computer,
select MTP USB Device and click Next

Hopefully you will see the following message and the iPhone will show up as a mapped drive.

Chandig, thank you so much for putting the steps involved! It worked and I'm so relieved! Thank you thank you thank you!!!

This works for me as well. I only recently started having the problem so I think something changed in Windows or iOS.

BUT - this is wholly unsatisfactory for ordinary iPhone users to have to switch drivers in Windows depending on whether they want to see their iPhone in Windows Explorer or iTunes. The vast majority of people will not know they have to do this or how to do it. Someone at Apple or Microsoft needs to sort that out PDQ!