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windows 10 does not show iphone 6 in windows explorer

After I updated to windows 10 64 bit, windows explorer stopped showing my iphone 6 in Windows Explorer under this PC.


I only use it to transfer my photos from the iphone to my computer.


I checked to see if the iphone was listed as a device in the control panel and it is and under conected devices it shows both my Apple Iphone and Apple mobile device USB driver


Does this mean we cannot transfer photos to our computer anymore using windows 10 64 bit?


thank you for any advice


robert

iPhone, iOS 8.1, itunes 12

Posted on Aug 16, 2015 6:34 AM

Reply
Question marked as Best reply

Posted on Jan 6, 2017 5:21 AM

Hello Robert!


I see you have updated to a Windows 10 (64Bit), and this is not allowing your iPhone 6 to be shown in Windows Explorer/File Explorer right?


Understanding why you can't connect your iPhone 6 to Windows 10 (64Bit)

You still can transfer photos to your computer even if it is Windows 10, (64Bit).

That's not the problem.

The problem is, sometimes the iOS of your iPhone has a hard time establishing a connection with Microsoft's Windows (since it is both different platforms all together), and this results quite often with bugs and errors. One of the most common bugs faced being where you can't connect your iPhone to show up on the Windows PC (Even I was where you are right now)


Solution (Reinstalling Driver)

Here are the five steps

Step 1: Connect your iPhone to your PC

Step 2: Search Box (Bottom-Left), Type and Open Device Manager, and Expand Universal Serial Bus controllers

Step 3: Under Universal Serial Bus controllers, you will see Apple Mobile Device USB Driver. Double-click it to open its Properties

Step 4: Go to the Driver tab and Uninstall the driver

Step 5: Disconnect your iPhone, and Connect it again (Windows 10 will search and download the driver again)


Alternative Method (Reinstalling iTunes)

Step 1: Uninstall iTunes. Go to Apple’s website and Install iTunes again

Step 2: Connect your iPhone to your PC

Step 3: Open Device Manager, and Expand Universal Serial Bus controllers

Step 4: Under Universal Serial Bus controllers, you will see Apple Mobile Device USB Driver. Double-click it to open its Properties

Step 5: Go to the Driver tab and Update the driver


Alternative Method (Installing Windows updates)


Try installing the following two updates.

(Please choose to download the correct version according to your own operating system.)


https://support.microsoft.com/en-us/kb/3010081


https://support.microsoft.com/en-us/kb/3099229




If you still can't get it, you can always try messaging your problem to Saint, via Snapchat (You can take a picture/snap of your problem, and they will solve it for you.)


Add Saint on Snapchat (Username: saintlad)


Sources

17 replies

Nov 18, 2016 9:20 AM in response to robertangelini

Solution with no software/driver changes.

I found that if the iPhone is open/active when connected and iTunes is not running (so it starts running to do the Sync) then IPhone appears in Windows Explorer and can have photos imported by Windows Photos. If iTunes is already running or if the iPhone is inactive (the default) then the iPhone is not recognised by Windows, but the iPhone is Synced by iTunes.

windows 10 does not show iphone 6 in windows explorer

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