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ssgp Author

Level 1

71 points

iPhone music app freezing, throwing me out, misbehaving

This is on an iPhone 6 with the latest iOS 8.4.1 as of today, running the music app with an account for the family. As I'm browsing and listening to music, the app threw me out after an hour or so complaining about an authentication failure, unable to log me in. Quitting and restarting the app didn't work. Getting to the iTunes and app store section was impossible as the settings app would freeze when I pressed this menu item. Rebooting the phone got it working.

I am seeing the app misbehaving at irregular intervals, with the screen just going blank with no music list or albums, but it doesn't stop playing what's already on.

At other times, selecting a song doesn't play it. The app appears to "think" about it for a while and simply gives up. Retrying 4-5 times gets it playing.

There's really no problem with my WiFi or net connection and I'm on a 200Mbps fibre line here. Just to test, spotify worked just fine with no glitches.

Are there any tips & tricks you have used to resolve these problems?

Posted on Aug 21, 2015 8:50 AM

Top-ranking reply

rdlogie

Level 1

9 points

Posted on Aug 21, 2015 8:43 PM

The recent update that was supposed to fix the initial problems with Apple Music (I wasn't having any problems) has actually CREATED problems for me. The app continuously freezes, I can't access the Music menu in Settings to turn Apple Music off altogether. I've also noticed that my battery drain is worse too!! ***. I read today that it seems people are dropping AM at a high rate. No wonder. Me too I'm afraid.

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178 replies

Zazou

Level 1

56 points

Aug 27, 2015 11:37 AM in response to jsquires1990

Where is jsquires1990 ?😕

What did  say?

Aug 27, 2015 11:41 AM in response to Zazou

Contact wasn't made, I am hoping that he will call tomorrow.

I Sent an email asking where the call was and no response

This is becoming a joke now. giving up for the day again!

thanks

Aug 27, 2015 12:02 PM in response to jsquires1990

I Don't think we are going to get a fast response to this sadly.

I Am just restarting my iPhone each time I run in to the issue which is about every 20 mins

LandonAB

Level 1

14 points

Aug 27, 2015 6:59 PM in response to ssgp

Am another with this issue for over a week, iPhone 5S.

iJcaP

Level 1

5 points

Aug 27, 2015 7:57 PM in response to iJcaP

UPDATE 2: So there seems to be something wrong with iCloud Keychain too. It went a little haywire for me a few minutes ago, but now everything seems OK.

LandonAB

Level 1

14 points

Aug 28, 2015 6:22 AM in response to ssgp

I gave in updated to iOS 9 Beta, couldn't deal with the freezing any longer.

Edg-R

Level 1

25 points

Aug 28, 2015 6:48 AM in response to ssgp

I'm having the same. Can't believe how badly Apple is handling (not handling) this.

woodthi

Level 1

8 points

Aug 28, 2015 11:20 AM in response to rdlogie

sane here. I had a few problems before 8.4.1, but now it won't play any songs except songs downloaded to my phone, and whenever I try to up up music settings, it freezes.

woodthi

Level 1

8 points

Aug 28, 2015 11:29 AM in response to bhuron

im having trouble with podcasts too. They will play, but won't pause, and instead every time I try to pause the app freezes and crashes

Aug 28, 2015 7:36 PM in response to ssgp

I've also been having this problem since updating to IOS 8.4.1- constant crashing of the app and endless loading screens.

iCoco

Level 1

119 points

Aug 29, 2015 2:20 AM in response to ssgp

"Verdict: Do Not Install!"

If I had read this Forbes article earlier that would have saved me a lot of Frustration. 😠

Aug 29, 2015 2:24 AM in response to michiii

I Too have a case with engineering. It's so important that people start calling  asking for senior and then an escalation.

THanks

Aug 29, 2015 2:51 PM in response to Kiwimacca

Can I ask y'all here who are experiencing this issue...are you using your IDs on multiple devices and/or between family members?

Aug 29, 2015 3:08 PM in response to jeffreyrobert

Both. I use apple music's family plan and I'm logged on my personal account on both Mac and iPhone. I think most part of people here are.

Aug 29, 2015 4:23 PM in response to MarcusVFGC

Like everyone else, it was working for about a day.. Got excited...Back to being the deep freeze when I try to play something. I will wait for 9.

iPhone music app freezing, throwing me out, misbehaving