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ssgp Author

Level 1

71 points

iPhone music app freezing, throwing me out, misbehaving

This is on an iPhone 6 with the latest iOS 8.4.1 as of today, running the music app with an account for the family. As I'm browsing and listening to music, the app threw me out after an hour or so complaining about an authentication failure, unable to log me in. Quitting and restarting the app didn't work. Getting to the iTunes and app store section was impossible as the settings app would freeze when I pressed this menu item. Rebooting the phone got it working.

I am seeing the app misbehaving at irregular intervals, with the screen just going blank with no music list or albums, but it doesn't stop playing what's already on.

At other times, selecting a song doesn't play it. The app appears to "think" about it for a while and simply gives up. Retrying 4-5 times gets it playing.

There's really no problem with my WiFi or net connection and I'm on a 200Mbps fibre line here. Just to test, spotify worked just fine with no glitches.

Are there any tips & tricks you have used to resolve these problems?

Posted on Aug 21, 2015 8:50 AM

Top-ranking reply

rdlogie

Level 1

9 points

Posted on Aug 21, 2015 8:43 PM

The recent update that was supposed to fix the initial problems with Apple Music (I wasn't having any problems) has actually CREATED problems for me. The app continuously freezes, I can't access the Music menu in Settings to turn Apple Music off altogether. I've also noticed that my battery drain is worse too!! ***. I read today that it seems people are dropping AM at a high rate. No wonder. Me too I'm afraid.

View in context

178 replies

Aug 29, 2015 7:29 PM in response to jeffreyrobert

I posted here a long time ago, and I now actually have both my Air 2 and 6 plus back to working order. I don't know if it may work for your guys though.

Preparation: I import and export my contact to google. I direct my iCloud email to google one. I copy my note to evernote/microsoft.

Log out your Setting/iCloud, but keep the setting/iTunes & App Store logged in.

Power+Home Reset

Result: You can install your app, play Music, Add google back to get contacts, continue using whatsapp/whatever communication apps.

Only missing iCloud drive, iCloud Photo Library (I use lightroom, so no problems), and Find my iPhone.

Zero weird freezing, Music logging itself out, Setting crashing from that point.

Aug 29, 2015 7:44 PM in response to Community User

My iPhone has been working fine since today morning. Not sure apple's fixed the issue.. I haven't done anything, it's just working again... Weird

Aug 30, 2015 2:05 AM in response to ssgp

I am trying to turn off iCloud music library then sign out and sign in and make sure that iCloud music library is off on all my devices and see how it goes.

I think iCloud music library is the bad guy.

michiii

Level 1

0 points

Aug 30, 2015 2:57 AM in response to Community User

This fixed it for me. iPhone is still working after more than two days, with icloud music library switched off! I don't dare to switch it back on to see if Apple fixed anything to be honest.

Aug 31, 2015 6:43 AM in response to tomsjoberg

It's supposed to be that way. If you license Apple Music as an individual user, you can play one stream/device at a time... otherwise, how would they control it?

Zazou

Level 1

56 points

Aug 31, 2015 7:12 AM in response to tomsjoberg

If you need to play on multiple devices, you need an Apple Music family plan. Single plan only allows you to stream music on one device at a time.

Aug 31, 2015 8:47 AM in response to iCoco

I think you are right. Mine yesterday freezing while iCloud music library were off. So with iCloud music library off is not the solution.

I dont think there is anything we consumer can do and I dont want to spend my time to find out anymore. The problem is iOS 8.4.1 it self. Restart iPhone then resigning when problems comes and wait for a new update. And I am not using iOS 9 before final release on my primary device. Thats the solution.....

Aug 31, 2015 12:26 PM in response to Community User

And the reason why Apple gives a 3 months free trial is because Apple Music is not ready.

Now I sign out Apple Music and I am sure then the iPhone gets normal again. And will not use Apple Music before Apple make it good.

It so disappointing. This Apple Music is not Apple. The design and functions are all so ******.

Steve Jobs where are you.........????

Sep 1, 2015 8:08 AM in response to iCoco

But I am hard rock sure. Try it yourself for 3 days. Sign Out of Apple Music and all freezing and misbehaviours stops. Then you of cause can't use Apple music streaming and radio. Just your own synced music.

Sep 1, 2015 8:45 AM in response to Community User

I will try this. If it works, there is nothing to lose for me as the trial is almost over and I don't plan on paying for the service.

Zazou

Level 1

56 points

Sep 2, 2015 1:09 PM in response to kensong

My iPhone is still holding up after a couple of days, I did have to restart my iPad this morning though as it experienced the usual problems but it's been ok since.

kensong

Level 1

0 points

Sep 22, 2015 7:23 PM in response to ssgp

Everything is back to normal before iOS 9.0 update and ha been fine even after the update. looks like this is resolved.

woodthi

Level 1

8 points

Sep 23, 2015 5:22 AM in response to kensong

Me too. Started working a couple days before the update, and still working.

iPhone music app freezing, throwing me out, misbehaving