My built-in keyboard and trackpad not working

Did you find the solution for your mac? I had the same problem.

Here's what happened to me just this year 2016:

i brought my macbook pro to a service centre. the problem is keyboard and trackpad not responding, asking for a bluetooth keyboard and mouse.

they replace it (luckily still under warranty) during the last week of august 2016

after 2 months: same problem (this time the warranty expired)

i talked to the manager: "i will not pay a single cent for a product that works only for 2 months.

1st week of october: manager gave me a service centre warranty and did not pay a cent for another replacement.

i wrote to apple about the incident and also tried to shoot and email to mr. Tim Cook.

I have same this problem and I bought protect plan for this. My macbook pro bought last year, I bring my mac to apple store but they don't fix or change new one when I have insurance $230 paid for this. They try to said because my mac have liquid inside then they don't fix or give you new one. After that I try to restore my mac to factory then it worked few months but today complete not working when I try to update new version what just come out oct/2106. my mac complete not work keyboard and trackpad. so bad. this is first time I bought apple laptop. never buy apple laptop or any computer from apple again.

Same problem here, with a 13" MAcbook pro retina. Randomly the keyboard stops working, I have to use external bluetooth or restart the computer. Bery annoying problem and no idea how to solve it.

Same probleme on an early-2015 mbp. Some say it's an hardware probleme https://discussions.apple.com/thread/1365569?tstart=0

The solution seems to work for them but as the internal design changed so much since 2008 I'm pretty reluctant about opening up my macbookpro and puting my hands and tape on the hardware ...

I HOPE APPLE LOOKS INTO THIS PROBLEM SOON

It happened to me since 2015, and I have tried all ways as lllass's suggestions,

including reseting SMC and NVRAM/PRAM, starting in Safe Mode, doing Recovery, and reinstalling fresh OS X.

But it's not working.

Finally, I took it to a service centre, the guy told me I need to replace both the TOP case and IO board to fix the problem.

I paid a lot to fix it for this problem. (It's a hard decision for me due to the expired warranty)

After getting it back from the service centre, the problem seems resolved and the built-in keyboard and trackpad working again.

However, only after 2 months, the problem happens again now,

and I decide to take it back to the service centre tomorrow (sign...)

That's suck ! Are you still pay for fix or still on warranty? My decision sell my on eBay then buy windows laptop. Nerves buy Apple laptop again. This is first time bought MacBook and make me disappointed!

Had the same problem with my MBP 13" retina 2015. Tried all DIY (except hardware tinkering) before bringing to the service center. The service center recommended a full 3-5 days extensive diagnostic tests after their initial 30min assessment haven't solved the problem. I just got it back yesterday. They said after resetting the hardware internally, the problem disappeared didn't occur again. Just this morning, my MBP locked-up. My bluetooth mouse and keyboard are nearby. I immediately turned them off after rebooting using bluetooth mouse. It came back on again (I mean, the built-in keyboard and track pad). I am using it now. I thought I just want to share the scenario.

Question: would it be at some point probably starting with El Capitan, there's a somewhat AI-like software mechanism that automatically disables the built-in keyboard and track pad when MBP is near Apple's bluetooth keyboard and mouse? And toggle its permanent use configuration when bluetooth mouse and keyboard are used frequently?

Hmm.. so there's a setting that disables the built-in mouse and track pad when external keyboard and mouse is present!

See, https://www.tekrevue.com/tip/disable-macbook-trackpad/

I am use I tried rebooting / shutting down (prolonged press of on/off key) several times my MBP at home (far away from my bluetooth mouse and keyboard which I use in the office with external Monitor). So, does the MBP retina now set this config automatically (without intervention)? Could someone brave enough (or have more than 1 MBP) play with scenario for days? 😀

Bump.

Exactly the same with me. Completely unresponsive, 2015 model. Genius Bar advised it was a software problem and to restore the disc and reinstall OS X. Done this, still unresponsive. Genius bar adamant that it isn't a hardware fault - I don't see how it could be anything other than one. In any case, turned away, and now on research trip with a defunct machine.

Entirely disappointed. Any advice would be welcome.

I just encountered this issue. First in 9 years of Apple user life!! I'm totally stuck on the login interface. I tried PRAM reset but nothing is working. My trackpad still respond but I can't type anything.

Tried connecting to an external keyboard but nothing responded either.

Is there anything else I can try?

Very frustrated as the computer was working fine then it went a bit slow so i did a restart and since then never get to see my desktop!

Mine is a MBP 13in Retina early 2015. Mine accepts external keyboard and mouse (both Bluetooth and Wireless). 2 weeks ago, I decided to have it serviced after 2 days of trying to revive its built-in keyboard and trackpad. The service center returned it to me back to working condition after "internal" hardware reset (I suspect, unplugging / plugging in the embedded battery).

Anyway, after several days, it locked again but the built-in keyboard and trackpad came back after 2 days of no power (shutdown state)! I suspect the Magic Mouse 2 and the latest Bluetooth keyboard seems to trigger the locking mechanism. I am staying away from them for now.

And today, it locked again! I am not using the BT mouse and keyboard! Really frustrating! But it seems upon turning it ON, I move my fingers on the trackpad and punching keys while booting seems to work!

I just hope any of the above experiences will be of help to you. I still don't know what causing it since my internal battery seems to be in good condition according to the tech guy in service center.

I am having this same problem! Please let me know if you find any answers!

I had mine resolved by ringing Apple help desk. It's been a week and the problem hasn't reoccurred.

I managed to get in when I'm in safe mode but once I restart and try to log back in the normally the keypad locked itself again.

Mine seemed like a malware issue.

Hi. Could you share what malware infected your MBP? And how to find it?