My built-in keyboard and trackpad not working

my built-in keyboard and trackpad not working on my MacBook Pro (Retina, 15-inch, Mid 2014) running OS X Yosemite 10.10.5

MacBook Pro (Retina, 15-inch, Mid 2014), Mac OS X 10.10.5

Posted on Aug 24, 2015 9:53 PM

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Posted on Feb 24, 2018 8:28 AM

BEFORE REPLACING TOP-CASE CHECK TRACKPAD FLEX CABLE!!!


I had the same problem; first intermittently, then permanently. Apple service didn't find anything using diagnostics when I'd brought it in with intermittent problems. A later visit and a solution was found:


It turned out it was the TRACKPAD FLEX CABLE. A very inexpensive repair compared with replacing the entire top-case! Shame on Apple for fusing the top case, keyboard, trackpad, and batteries into one unrepairable component!


Apparently the trackpad and keyboard cables run together in a cable that bends around the close end of the trackpad under the little cutout for opening the lid. The tech speculated that my cable was pinched or bent too much from my pulling the laptop out of my bag with one hand! Thankfully this is a replaceable part!


Of course, I recommend to anyone else with the problem to exhaust at-home solutions for possible software faults first: resets, reinstalling OS, etc.


Good luck!

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My built-in keyboard and trackpad not working

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