my built-in keyboard and trackpad not working on my MacBook Pro (Retina, 15-inch, Mid 2014) running OS X Yosemite 10.10.5
MacBook Pro (Retina, 15-inch, Mid 2014), Mac OS X 10.10.5
BEFORE REPLACING TOP-CASE CHECK TRACKPAD FLEX CABLE!!!
I had the same problem; first intermittently, then permanently. Apple service didn't find anything using diagnostics when I'd brought it in with intermittent problems. A later visit and a solution was found:
It turned out it was the TRACKPAD FLEX CABLE. A very inexpensive repair compared with replacing the entire top-case! Shame on Apple for fusing the top case, keyboard, trackpad, and batteries into one unrepairable component!
Apparently the trackpad and keyboard cables run together in a cable that bends around the close end of the trackpad under the little cutout for opening the lid. The tech speculated that my cable was pinched or bent too much from my pulling the laptop out of my bag with one hand! Thankfully this is a replaceable part!
Of course, I recommend to anyone else with the problem to exhaust at-home solutions for possible software faults first: resets, reinstalling OS, etc.
Good luck!
Oops! So sorry! Here: https://youtu.be/lBzDGjRge1A
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I agree^^^ I'm about to attempt this in the next couple weeks as well.
Same problem. Early 2015 Macbook pro. Apple really needs to address this problem. I always recommend apple products friends and family, but this may change my mind.
Your situation sounds almost identical to mine.
Hi there, how are things going after changing the ribbon. Any issues noticed after that?
never had a problem again after changing the ribbon
Maybe you have a different issue? Could you describe in detail what exactly is wrong with your MacBook and how it came to be that way? That may help the community to zero in on the issue.
Did you change the ribbon by your own using the help article from this forum?
i guess so , it looks to be right , the picture is same
I had the same issue as described many times here - after changing the ribbon (as described above) my macbook is working fine... Thanks for the post:-)
Does the replacement of the cable/ribbon also help the locked keyboard problem, or only the trackpad problem?
I had the problem after "waking up" my MBP that the keyboard and the trackpad were locked...only the power-on/off button worked...
Where did you buy the cable and what's it called?
I bought the cable on eBay (Germany)...but you can find it also on Amazon or other online stores. It is called "Apple MacBook Pro Retina A1502 13" Track Touchpad Flex Kabel 821-00184-A 2015"
My built-in keyboard and trackpad not working
