My built-in keyboard and trackpad not working

He walked me through the steps and removed files (strange non-English like file names) so I don't remember what they are. But he got me to install malwarebytes which will scan and remove any malware detected.

Hopefully this helps.

Hey Guys!

As mentioned in my previous posts that my keyboard and trackpad became unresponsive again after the Service Center make it working again. I remember that what they did was a "hardware reset" which I suspect it means, unplugging the battery and putting it back. So that was the one I did today...

I opened up my MBP 13in (early 2015) and unplugged the battery for five minutes and put it back.

You need two type of screw driver.. the one the opens the MBP cover and another for the battery connected fastener. Anyway, let me know if you are interested to do it yourself (not advisable unless you are like me, impatient for a 3 days Service Center turn around).

As for the cause of the unresponsive keyboard and trackpad? Short answer, I still don't know. My suspicion, using external monitor and mouse and keyboard (bluetooth / wireless) somehow triggers the lockdown. So, I will try not to use it until next year and see if it will last that long.

I feel like buying a new laptop. I love using a Mac because techy people like me can do more with it without installing any 3rd party softwares. But with this experience, I am looking at my options... Lenovo or Panasonic Toughbook...

Hi. I am haaving same prob too and been trying to figure out how it is being triggered.

Question: have you used an external monitor, keyboard and mouse?

MBP retina early 2015: had the same problem for a while. The genius bar could not help and suggested new keyboard and trackpad. However, I noticed whenever I opened the macbook's back and closed it again keyboard and trackpad would work for a while. It looks like the back cover puts pressure on the keyboard/trackpad connection and somehow interferes with the connection. I put a few layers of tape (1cm long) next to the connection on the battery to make the back cover sit on the tape rather than the keyboard/trackpad connection. This seems to eliminate the problem.

Please could you upload a picture where you put the tape ?

I have the same keyboard / trackpad problem and I'd like to try your solution.

Thank you !

:-)

unfortunately, this wasn't a permanent fix. I am back to the same problem after my macbook keypad/trackpad were working for a week. This is very frustrating.

Hello,

Apple also changed my trackpad cable and it solved the problem. They said it's a known problem on Early 2015 Macbooks Pro. Now my Macbook works fine.

Hey thanks for lets us know this problem. I just bought and installed already. It worked now. Hope this is exactly the problem of my Macbook. Thanks again for lets us know about ribon trackpad cable.

I changed ribbon like a guy show us above 2 months already. Nothing happens like before . I worked great . Thanks for help

Where do I buy one?

Type this one on eBay or Amazon ! But eBay cheaper $9

821-00184-A Touchpad Trackpad Cable for Apple MacBook Pro Retina 13" A1502 2015

Thanks! I ordered it. What other tools did you need to do it? And was it difficult?

I bought the cable replacement, is there a tutorial somewhere explaining how to change it? Or can you tell me?

Awesome, thank you so much!

Which video are you talking about? I can't see any link.