Apple watch black spot

OK, just to confirm, you were not denied warranty service due to water damage, yet you anticipate that will be their determination. From that, you have concluded your only recourse is to not buy any more Apple products. Got it.

Are you finished with your rant yet?

You are most welcome Blackspot!

You had a problem with your Watch. Got it.

John Galt wrote:

Are you finished with your rant yet?

Apparently not. Got that too.

Apple Watch blackspot wrote:

You folks have mastered "The best defense is an offense!" But that doesn't change the fact that there's a problem.

I am sorry if you feel that the overall nature of the response here has been "offensive". To review:

The Apple service facility has yet to assess your watch. If it concludes that the issue is covered under warranty, your watch may yet be repaired or replaced.

If a retail store employee has misspoken (by telling you that a determination of water damage would automatically mean that your watch would not be repaired or replaced under warranty), then that is unfortunate. I understand why that could be upsetting and leave you feeling that an accusation of misuse had been levelled at you. Equally, though, it does not mean that the service facility's finding is predetermined, nor is it evidence of a policy to discredit valid warranty claims.

If you would like to complain about how you were treated, you can (and should) do so via the process that I outlined earlier. You can also let Apple know (on a one-way basis) via feedback here: https://www.apple.com/feedback/watch.html

If it provides any measure of reassurance, in my opinion nothing that has been said to you in store will have any bearing on how your warranty claim is assessed by the service facility. (Apple service facilities may, for example, determine that any given watch does have water damage. They may also determine that such water damage was caused by defective materials and/or workmanship. In the absence of any factors that would render the warranty void, such watches would still then be repaired or replaced under warranty).

No-one here has disputed that your watch has a problem. You have already taken the only action that could reasonably have been recommended here: taking your watch in for service. The next step is to await the outcome.

Apple Support Communities exists only as a place for users to seek help, from other users, with technical support questions. It is not allowed to use it as a soapbox, post rants, speculate on Apple decisions, conduct polls or do anything else that contravenes the Terms of Use.

Despite the nature of your posts (which haven't amounted to a technical support question), you have still received help, including: how to make a complaint, information about Community rules, advice to await the outcome of your warranty claim and how to contact Apple if you are unhappy with their decision, once it becomes known. I'm sorry if you are unhappy with this.

So I'm wondering what do you think the chances are they're going to call me and tell me that there's water damage to the watch????

WHy are YOU so invested in being "right," John. Does Apple pay you by the insult?

Which of the above is the technical support question relevant to your concern? I have been unable to find any others.

Despite that, you have received timely and accurate recommendations that you can act upon. Absent a technical support question that your fellow Apple users can answer, that is the extent of support you can expect from this resource.

Those unfamiliar with the purpose of this site occasionally misuse it to whine, rant, or otherwise prattle on regarding a complaint none of their fellow participants can do anything about. Yours is the first post I've seen on this site complaining about a problem that doesn't even exist. That's a first, even for me.

Apple Watch blackspot wrote:

Wow, after numerous posts with insults and sarcasam, finally a post that represents what could have been posted from the very beginning, and would have if Apple employed mature people who leave their egos out of their job.

It appears you may have misunderstood what this forum is. Almost no one here is employed by Apple. John is not. The Hosts, who enforce the rules have purple apple avatars but you don't see them post much. There are also Community Specialists with black apple avatars. They respond to a specific subset of questions that have gone unanswered for a day or more.

There is a Contact Us link at the bottom right of every page. Apple's corporate address is also easily found. There is nothing to stop you from writing a letter of complaint. I suspect there are phone numbers out there you could find if you tried. But, no this is not the appropriate venue for a complaint.

I'm glad someone else has had this problem. I had a black dot/spot in the upper right hand side in June. It looked like a pixel had blown up and started to spread over time. I took it in to Apple and they thought it was interesting/never saw that. They sent it off to the support area. I got a new one in a few days.

One month later, the touch interface didn't work. It was unresponsive - no black dot/spot this time. Sent it off, got a new one.

September 2. Black dot/spot #2, just like the first. Took it in and same response. The peculiar thing is the black dot was in the same spot (upper right). Unfortunately no one has been able to diagnose the issue. I'm very careful with my watch. And other than running, I'm not that active with it as i spend most of my time typing in a cubicle. Other than nike app, i don't use any 3rd party watch apps.

So now i'm on my 4th 40mm sport watch. I'm a huge apple advocate but this *****.

mldcell wrote:

.. So my question is do I have any recourse to get the watch replaced without having to pay for the repair?

Your options are as they have already been described to you by Apple.