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Level 1

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Icloud Missing Iphone from List of devices

Hi, hoping someone can help me!

After chatting with an apple advisor on monday reguarding a missing app, i did what was advised and ended up losing all my photos! four years worth. i tried to restore to a different date and still no photos. Ive tried on itunes to do this and also icloud. On icloud it does not even show my iphone, just my ipad. ive been trying all week to find a way to get them back.

i would appreciate any advice

Thank you

Paula

iPhone 4S, iOS 6.1.3, Pulling my hair out!

Posted on Aug 29, 2015 9:40 AM

Best reply

gail from maine

Level 9

52,575 points

Posted on Aug 29, 2015 9:44 AM

Your iPhone won't show up on the iCloud list. Only devices running iOS 8 or higher or Macs running Yosemite show up on that list.

So you are trying to redownload a missing app?

Cheers,

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19 replies

tpaulaj Author

Level 1

0 points

Aug 29, 2015 11:36 AM in response to gail from maine

It says Yesterday and 531MB

Aug 29, 2015 11:50 AM in response to tpaulaj

OK, so we have verified that your device is making iCloud backups automatically. You still have the backup from iTunes that your phone was currently restored from, and we know you have a backup on iCloud that was done yesterday. So, the next steps to see if you can recover a backup from before everything went FUBAR on Monday are as follows:

1. Go to Settings>General>Reset, and click on Erase All Content & Settings. This will reset your phone to Factory settings (wipe it clean)

2. Follow the prompts to go through the set up steps, sign into the iCloud account that your phone is signed into now when prompted, and select Restore from iCloud backup when prompted. That will then show you all of the stored iCloud backups you can select from, and hopefully, one done before Monday will be there. If you don't see the one you want, then select the one that was done yesterday to restore your phone to its current state.

Best of luck,

tpaulaj Author

Level 1

0 points

Aug 29, 2015 12:29 PM in response to gail from maine

Thank you, i will try that.

thanks for your time and help.

Its much aprreciated

Paula

Aug 29, 2015 1:40 PM in response to tpaulaj

You are most welcome! Post back to let us know how it turned out! 🙂

Cheers,

Icloud Missing Iphone from List of devices