Health and Activity data not syncing

Hi,

The DFU mode its kind of hard. But of after erasing previous backups (and WhatsApp), erase the iPhone and set up as new, then restore backup with iTunes and now its fixed!

Now apple watch is ok in the Health > Sources section.

Thanks!

EBO

• Are your Apple Watch and its paired iPhone communicating via Bluetooth? Are they within Bluetooth range?
• Is your Apple Watch set up using your Apple ID (Apple Watch app on your iPhone > My Watch > General > Apple ID)?
• Are you the only person using this Apple ID (not sharing it)?

Hi Matt

Try unpairing and re-pairing your Apple Watch and iPhone.

To get started with unpairing, on your iPhone open the Apple Watch app > My Watch > Apple Watch > tap on Unpair Apple Watch.

Your Apple Watch app on your iPhone takes backups of your watch automatically, including a fresh backup when unpairing via the app. When setting it up again after unpairing, choose to restore your watch from backup when offered the option (by the iPhone Apple Watch app). Most data and settings will be restored, with only a few exclusions: calibration data (from Workout and Activity apps), synced playlists, cards used for Apple Pay on your watch, watch passcode.

If that does not work: repeat the same process, but choose set up as a new watch instead of restoring from backup.

Unpair your Apple Watch and iPhone - Apple Support

Set up your Apple Watch - Apple Support

Have you tried restarting the phone? That might clear a glitch. Restart the watch too.

Hi Matt

Also try these steps:

- On your iPhone: in the Contacts app, check that your own contact card contains your own name, Apple ID email address and phone number - and also that it doesn't contain anyone else's Apple ID email address or iPhone phone number.

- On your iPhone: go to Settings > Mail, Contacts, Calendars > scroll to the Contacts section > check that My Info is using your contact card.

- On your iPhone: go to Settings > General > Siri > My Info - check that your own contact card is correctly selected here.

- On your Apple Watch: ask Siri "what is my name?"

Make any corrections as required.

On your iPhone: in the Apple Watch app, go to My Watch > Reset > Reset Sync Data (nothing will seem to happen, but the process will run in the background - allow a minute or so).

Sign out of iCloud on your iPhone: Settings > iCloud > sign out (at the bottom), then sign back in.

It may then also help to again restart both your iPhone and your watch. (To restart Apple Watch: Press and hold the side button until you see the Power Off slider; Drag the slider to turn off completely; Afterwards, press and hold the side button until you see the Apple logo).

You're welcome - glad to hear you're back up and running. Thanks for following up 🙂

Jonathan, this helped me with resolving the same issue. Unpairing and re-pairing using the latest backup has fixed activity data syncing. Thanks!

seldomused wrote:

Jonathan, this helped me with resolving the same issue. Unpairing and re-pairing using the latest backup has fixed activity data syncing. Thanks!

Good to hear - you're welcome! 🙂

I have the same issue. I can type in my birthdate, height, weight, and sex, but the fields do not save into the Health setting on the Watch's iOS app. Activity is tracked on the watch, but not synced to the phone, at all. I've tried unpairing and repairing the Watch, signing in and out of iCloud, followed Jonathan's advice in checking the contact card settings, all to no avail. My activity is trapped on the watch, it seems. Gotta be some way to fix this without reverting to iOS 8…

Hey Jonathan UK,

Ive been having the same issues as the original poster since i had my handset swapped out due to a back light fault.

After restoring the new handset from my icloud backup i then wiped and re-paired my watch, but im having the same issues.

I have followed all your step detailed in this thread and im still having the same screen when opening the activity app on my 6s, detailing that i need to set it up on my watch first but ive already done this. Also the health app isnt seeing it as a device either and i cant pair Lifesun or sleep cycle to the health app.

i have a iPhone 6s running iOS9.0.2 and a apple watch running watch version 2 (13S344)

Any help would be greatly apreciated,

Ketty85 (Dave)

Hi Dave

A reset and restore of both devices may resolve your issue:

Unpair your watch from your iPhone using the Apple Watch app (this also refreshes the watch backup):

- Apple Watch app > My Watch > General > Apple Watch > Unpair Apple Watch.

Backup your iPhone:

- via iCloud (encrypted as standard) or

- via iTunes on a computer - IMPORTANT: choose to "Encrypt iPhone backup", so that the backup includes Health data along with saved passwords, Wi-Fi settings and website history.

- https://www.apple.com/support/iphone/backup/

Erase all content and settings on your iPhone:

- On your iPhone: Settings > General > Reset > Erase All Content and Settings.

Restore iPhone from backup:

- Restore your device from an iCloud or iTunes backup - Apple Support

Pair and set up your watch:

- Choose to restore the watch from backup (Restore from Backup) when offered the option during set up.

- This will restore most of your data and settings, with some exceptions (eg Apple Pay cards, passcode).

- Set up your Apple Watch - Apple Support

Why would you have to go through all this trouble of restoring everything, it takes hours. I have the same problem - health data stopped syncing.

After I unpaired the watch and restored with iPhone and watch from backup. This is Microsoft way of solving problems - restart, reinstall the OS, etc.

If nobody has the idea what is going on then let's wait for a better resolution.

BTW: I saw the watch OS 2 is now available for download so will try to upgrade.